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“I want to stay here again!!!”
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Very good
4 reviews
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Overview
Condo/Apartment -
3 Bedrooms, 3 Bathrooms, Sleeps 6
Nai Harn, Rawai, Phuket

Reviews from our community

Very good - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • German first
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English first
English first
German first
Any
English first
mala1972
Auckland, New Zealand
Level 5 Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Nice size, but beware the maggots”
Reviewed 2 May 2017 for a stay in April 2017
1
person found this review helpful

The property is big and comfortable, with some view of the ocean and Big Buddha from the swimming pool area. It’s not conveniently situated, so you’ll will definitely need a car or scooter to get around. The house was not very clean when we arrived – especially the master bedroom’s bath and sink outlets which were filthy and clearly not cleaned in months. All of the bathroom drains smelled and none of them were covered. The kitchen is well-equipped, except for not having a microwave oven, which has been an essential household appliance since the 1980’s. There is no hot water tap in the kitchen, so you have to boil water in the kettle to wash dishes. We only had hot water in the bathrooms for two days during our stay, even though a “technician” came out twice. The beds were comfortable and linen clean.

Our biggest issue, however, was the maggots and centipedes that crawled underneath the front doors. There was rubbish outside that hadn’t been collected for some time. After we complained, some of it was removed three days later, but the problem persisted. There were also insect cocoons hanging from the foyer ceiling.

I cannot in good conscience recommend this place to anyone.

Your age range 35-49
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
21 Apr 2018
We are very delighted to know that our guests find our property big and comfortable. And at the same time, we’re regretful to know about the issues that our guests had experienced. We also recommend to our guests to rent motorbike or car to get around the place as we know how public transportation can be a struggle here in Phuket. Cleanliness is a priority for us and we do ensure that the property is well cleaned before any guests occupy them. For the unpleasant smell, we have been notified by the guest about this and we immediately sent our staff to the property to place a treatment on the drainage system to get rid of the smell. We went back immediately after they notified us again and we no longer observed the persistence of the odor. We have taken note of these complaints including hot water, shower issues and garbage collection when the guest was in house. And we did immediately send a staff to cater to all of the guest’s concerns. Our guests are encouraged to notify us immediately for any concerns regarding the property while they are occupying it. We have staff assigned to cater as promptly as possible to any help they need while staying with us until everything is settled for them. Note that we also explained to the Guests that in Thailand, many kitchen are not equipped with hot water, which is the case for this property. And regarding the insects, maggots and centipedes, as in most tropical countries like Thailand , they are expected to come out and as long as our guests are mindful to close the doors and windows then here should be no issues of such and we regularly conduct insect pest control management to our properties to avoid these kind of issues to our guests.

We take all feedback seriously and will use this to continue to better our services for all our guests and we hope this helps address the concerns posted in this review and we hope to see Mala back in Phuket soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KittyMcke...
Salt Lake City, Utah
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“I want to stay here again!!!”
Reviewed 22 November 2015 for a stay in November 2015

This house is amazing! It's huge and modern and has everything one desires for a short or an extended stay. And now I wish our trip had been longer! Each bedroom has a bathroom, the living room couch was comfortable, and all the floors have decks to sit on for a meal, morning chat, or relaxing while waiting for laundry to be done in the onsite washer/dryer. The rooftop has a pool and a fantastic view of the ocean. I spent many mornings watching the sunrise and taking an early morning swim. We also had drinks at the pool in the evenings. The weather was perfect for it and the water was warm. The house is close to a street that has restaurants and shops, and moped rentals for very cheap which you can ride ten minutes to the most beautiful beach in phuket (Nai Hairn).And yet the house is far enough down a side-street that it's very quiet. It is also near Promethep Cape and the Big Buddha. loved this place and will definitely be back in the future!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The spaciousness and rooftop pool
Liked least: Noise on the bottom floor at night due to water tank?
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARION B
Lourdes, France
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Huge property !”
Reviewed 26 August 2015 for a stay in July 2015
2
people found this review helpful

Its a very spacious apartment, we really enjoy our stay there. The roof top is amazing, nearby you will find nice fitness center, 7/11, pharmacy, restaurants, all we need !

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
xelibrati...
Berlin, Germany
Level 5 Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 November 2017 for a stay in December 2016
Google Translation

Would you recommend this hotel to a friend?   Nein.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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