We turned up for our booking that we’d made the week prior and had paid fees in full only to have to “prove” we’d paid for it. The staff had recorded our fees incorrectly and had apparently undercharged me by $1 and had forgotten to charge me the 3% credit card fee. ($1.68). None of which was my fault but I was spoken too as if it was. He went to great lengths to tell me how I’d got away with this “crime” of short paying $2.68. I said that he was making me feel very unwelcome as the error wasn’t mine. He said right he’d refund me then and I can go elsewhere. So I called his bluff, got my refund, told him how rude he was and found the most beautiful caravan park only 2 k’s up the road in Apollo Bay. So much better than his seedy looking place. Maybe I should be thanking him otherwise I’d have missed out on staying in such a better place with the friendliest receptionist I’ve experienced. More
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