The rental facility was absolutely beautiful, but the service was disappointing. I stayed for a week with family and it was one thing after another. We were without hot water for our first two days, apparently because it was merely turned off. The amenities (vanity kit, etc) weren't replaced despite our length of stay. We weren't even supplied a spare roll of toilet paper! Slippers were not provided either, despite the rough concrete around the pool that you have to traverse from the bedrooms to the main kitchen/living room. They were present in every other rental/hotel I've stayed at in Phuket. The building next door is being renovated so for three days we had men working next door and looking down on all of us in our "private" pool. With the karaoke bar down the street going into the early hours and the workmen using power tools shortly thereafter it made for a less than relaxing start to our vacation. I was also a bit unnerved that there was no means to lock the bedroom doors from the outside, especially with the workmen next door hanging from the roof and easily accessible into our courtyard. If the night watchman hadn't been so vigilant, I think I might have moved us.