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Reviewed 7 January 2013

If it wasn't for builders inability in Thailand to build hotel walls which offer sound insulation, this would have been a rather enjoyable stay. The place is quite well run; it's clean; the rooms are cleaned properly on a daily basis; the room has tv and the beds are comfortable; the staff are very friendly. The 'breakfast' area is a bit 'basic' but the staff are there to please and for that it's perfectly fine. The pool area is perfectly nice and quite peaceful. It's the neighbours that troubled me. If young (backpacking) guests are determind to return to their room in the early hours of the morning and then chat all night, it's a huge problem, but if they keep 'normal hours', your stay should be quite pleasant.

Room tip: I wish I new....there is a newer block (I think I was in the original building) but I got the impression it was for families and I was on my own
Date of stay: December 2012
  • Trip type: Travelled solo
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1  Thank Keith M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Surintra, Guest Relations Manager at Surintra Boutique Resort, responded to this reviewResponded 12 January 2013

Hi!

Thank you very much for sharing your experience with our hotel.
We try our best to give a better service every time that's why your opinion is very important to us.
Next time, you can also try the new rooms in the new building. And i must say if you want more privacy, the top floor rooms suits you. :)
Thank you once again and we hope to see you soon in our hotel!

All the best for this year!

Best regards,

Surintra Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2013

in principle a nice hotel with spacious rooms and decoration, it shows lack of maintenance in every corner...mildew smell when you enter a room, a/c not working properly, bathroom and shower holes and cracks in the wall.

same applies to staff service - safe was closed when we arrived and they forgot to open it, no information about breakfast or anything else, vouchers for breakfast were forgotten,...

pool is nice enough, not bad if you want to cool down, but don't want to walk down to the beach. breakfast is outside the hotel, but is ok.

the beach is about 5 minutes away (up the alley, cross the street and cross the trees), however, surin beach is packed with sunbeds and there is hardly any space for people who do not want to rent one. it is nice in the evening with good restaurants and bars.

Date of stay: January 2013
  • Trip type: Travelled with friends
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1  Thank arianna47
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Surintra, Public Relations Manager at Surintra Boutique Resort, responded to this reviewResponded 12 January 2013

Hi,

We thank you for sharing your experience with us. From that, we try our best to give a better service next time and train the staff more. We also apologize for some errors as our staff sometimes are so busy and tend to forgot some things.

Thank you for pointing out those important facts, i will surely discuss this with the management for further action and for the betterment of our Hotel.

All the best for you this year!

Best regards,

Surintra Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2012

I am writing this review on October 6th, 2012.

I booked three nights in this hotel and it was simply impossible to stay there.

It is not easy to find for one, it is at the bottom of a very narrow alley...

This may one day be a nice hotel, but PLEASE note it will be a building site for quite some time to come... They are building an attachment to the entire building, and they are in the initial stages of construction... They will require many more months to finish this...

They start to work at 8 in the morning, grinding, knocking, hammering, drilling, digging, ...

Not only is it a nuisance when you are on your holiday, forget a leisurely afternoon snooze by the pool as they are building literally less than 5 meters away from you... And it is a serious hazard if your children want to play in or around the pool...

I am in no way affiliated with any other hotel or business around :) I do not hold a grudge... I simply want to avoid anyone else being as disappointed as I was...

The room was indeed quite spacious, nicely designed... and in a few years, this hotel may well be worth it... but just not this or a big chunk of next year.

The internet connection was also very poor... You cannot complain there is no connection, because you can connect... but you do get the "Limited or no connectivity"...

Phuket is a wonderful island, Surin beach is a beautiful place... just give this hotel the necessary time to finish its construction and pick another location for now...

The picture they show here is quite correct (the pool really is very small) but if you were to take this picture today, you would be standing on the construction site :)

I just realized I should have taken some pictures... it simply did not occur to me at the time...

Room tip: Do not choose this room in 2012 and check and double check if you want to book in 2013... From what I gathered, they will be building for at least 8 months (i.e. well into May 2013).
Date of stay: October 2012
  • Trip type: Travelled as a couple
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2  Thank Arnaud J
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Surintra, Director of Sales at Surintra Boutique Resort, responded to this reviewResponded 30 November 2012

Dear Guest,

Please accept our deepest apology for the late response in our behalf. We do understand your point of view. At the time you stayed in our hotel, we were making the new pool, and that pool is in between the new building and the old building that's why we took out the cover that was dividing the construction site to the main building. We started to build the new rooms 8 months ago and till the end of September we don't have much complain about the noise and the dust. But we do understand that every guest is different. We also have some small complains but we always talk to the guest and explain the situation. But the Construction is done as we will have a soft opening of the New Building on the 5th of December and fully open it on the 15th of December. We are fully sure with that as the owner of this hotel is also the Designer and Construction Owner, so we have full control of everything.

You can Check our Construction Progress in our FACEBOOK page. Surintra Boutique Resort.
We will also post some new photos of the current look of our hotel.

We will update you the best way we can.

Best Regards,

Surintra TEAM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2012

I stayed this hotel for my 4 days Phuket trip. The room is large and clean. Staff are helpful and friendly. Swimming pool is very nice. The location of hotel is near the Surin Beach where can access in 5 mins.

Date of stay: September 2012
  • Trip type: Travelled as a couple
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2  Thank kenlamlk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Surintra, Public Relations Manager at Surintra Boutique Resort, responded to this reviewResponded 12 January 2013

Hi!

Surintra Management is very glad to know that you had a good stay with us.
Thank you very much for sharing your nice experience. :)
We had expanded the hotel and added 30 rooms and open it last December.
Anyway, thank you very much once again and we hope to see you again in our hotel!!
You are more than welcome to come back . :)

Best Regards,

Surintra Management

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Reviewed 1 April 2012

This hotel was a very positive surprise. The rooms are big, the pool is great, the style is gorgeous, and the best is the family who runs the resort.
We arrived at 7 am and were allowed in the room without extra charges!
Our 15 months daughter enjoyed a lot being there. She could borrow toys, she got extra foodfrom the familys grandma...
We were not so fond on Surin, but the hotel we really liked!
Only cons: poor breakfast and the noise from the adjacent construction

Date of stay: March 2012
  • Trip type: Travelled with family
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3  Thank Villaolsen
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Surintra, Public Relations Manager at Surintra Boutique Resort, responded to this reviewResponded 12 January 2013

Hello!

Thank you very much for this lovely comment. :)
The Surintra Management is very glad to hear that you had a really great time in our hotel.
Yes, we try our best to give a Family Atmosphere to our guests as much as we could.
Grandma say Hi to you and your kid. :)
We hope to see you again soon in our hotel.

All the best for this year!

Best regards,

Surintra Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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