Great villa, excellent service and food. Better than I have ever experience before.
Really unforgettable trip to Phuket. Thank you Win and staff for a fantastic stay, see you again soon.
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It was really a bad experience to stay in the this villa. We stayed in Villa Zereno last year which is just opposite to this villa with the same owner. It was a very satisfactory experience last year and thus we booked villa Zavier this year specially for the villa facilities especially bowling. To our disappointment, the bowling facilities was not function and the majority of the facilities in the villa is old. The villa manager told us that it was a brand new villa which was just renovated in June last year. The chair in the movie room were torn and even the sewage system in the bathing room was blocked. The staff requested us that two adjacent rooms should not be used at the same time. How ridiculous!!!! On the last day we left the villa, the villa manager request us to pay extra money for extra one person. However, we confirmed the total people stayed to the villa manager with total payment had been settled before going but they did not ask us the extra payment until last day we was leaving. We were very wonder to the payment as the villa manager was not going to give us the receipt of the extra payment until we request him to do so. Overall speaking, it was a very bad experience as compared with last year and I will never come to this villa again!
What an absolutely wonderful stay we've had at Villa Zavier. We went as a family of 14 adults for 9 nights, and were wowed into booking by the fantastic photos we saw online. We were not disappointed. In fact, the photos don't quite do the experience justice.
Aside for the spectacular location, beautiful accommodation and fantastic swimming pool, the staff at the villa are the absolute highlight. Helpful, accommodating, nothing was too much bother for them, and every request greeted with a smile. Mr Win, the property manager, deserves a medal for going above and beyond at every step of the trip. We were so grateful to him for everything he did - organised excursions, made excellent recommendations, and was generally charming and a pleasure to be around.
We could certainly have stayed forever (maybe if we win the lottery?!) Thank you for the most wonderful holiday.
It was a mistake returning to the same group of villas. We went to their sister villa next door two years ago and had faced the power outage problem on the day we left. We were told it was due to the construction work of this new villa which caused the power outage problem. I was stupid enough to believe that's the case and took my family of 10 to visit this so call super villa. Upon arrival, we were immediately told that the bowling was down and the manager said they are not liable due to their policy blah blah blah, after expressing my concern, he then offered us to do bowling at one of the Patong beach mall which is more than 30 mins drive away from our villa (obviously we didn’t go). The next day, wifi was gone for the whole day. The third day, power was out for a few hours at mid night. On the last day before we head back home of which we planned to spend the whole day at the villa, there were power outage and fresh water disconnection from before 10am. We were told it could be resumed in about 2 hours. Given we have booked in-villa massage in the afternoon, at around 1:40pm, I texted the manager (as he seldom show himself up!) and asked him to come and update us the condition. He told us they would need to first cut down three trees and he had no idea how soon the problems could be fixed. As there's no power and water supply and we can't even use the bathroom, we decided to cancel the massage and ask him what he would offer us to do. At first he was reluctant to offer anything, just kept telling us repetitively their stupid policy and how difficult was his work and his intention to quit the job…… He even said we were wasting his time to fix the problem! After negotiation for almost an hour, he said he will offer us to go somewhere else for massage and he will cover the cost of THB1,200 per head for that (which is the cost of an oil massage at a decent place like “Let’s Relax” as he was only trying to send us to those very local foot massage place). Obviously it’s not for the sake of money as what happened was driving us crazy and everyone’s mood was completely destroyed. We also didn’t want to make ourselves bagging for refund nor compensation, we just want to have a fair treatment and to be able to enjoy what we have paid. We then traveled back and forth and wasted over 1 hour on transport. I recalled when it happened at the other villa two years ago, the manager there was very helpful and immediately offered reasonable solution and options for us and we all agreed they were trying their best to resolve the problem. But here was not the same, the manager was not helpful, the staff was even worse. Except the chef and the driver who will have a smiling face and proactively offered help, all other staffs were showing us cold stony faces all day long, even didn't greet us in the morning or whatsoever. The service we received from the other villa was great, everything was well taken care of and that’s the reason why we return. (I even wrote a nice review after my 2nd visit). The staff of this villa will only show up during meal time and they will try their very best to push your meal to be done as quickly as possible (e.g. by placing all dishes including the hot ones before anyone has arrived) and will try to take away the plates even if one hasn’t finished without even asking. After the meal, all staff will be there (except again for the manager) washing dishes and making a lot of noise and then they’d be disappeared. Our feeling was like they were just rushing to leave. The staff will leave as soon as the meal was over and no one was there to help (not to mention about servicing) even during day time. The manager seldom showed up and only asked us to text him. It was one of the most horrible experience we had for villa staying in Phuket as well as other regions. We started visiting Phuket from 1998 for almost 10 times now and never did we anticipated any electricity outage and fresh water supply disconnection for all day long (be it hotel, resort or villas). The manager kept saying it's their policy that they are not liable for any of this issues which made things even more irritating. In such circumstances, this villa does not worth claiming itself as luxury nor elite. We paid for what we saw from the internet but we were unable to use those facilities due to power outage or mechanical problem and yet we are not allowed to complain? How on earth should luxury be redefined?
Last but not least, this villa is not wheelchair friendly. Lift stops on pool level (Level 5) with 5 bedrooms but there are steps. Lift to Level 4 is blocked for staff access only and one won’t be able to get through except using the staircase.
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We stayed at Villa Zavier for a week, we were a group with 15 Adults and 8 children. The villa was still able to accommodate us all and attended to our needs. We were picked up from the airport, and brought direct to the villa. The villa is located up on the hill, so have to drive up quite a bit of steep road. We were welcomed with welcome drinks and fresh towel. Our luggages were taken straight into our rooms. We pre-odered our dinner beforehand, so we can all just comfortably settled in.
There is one biggest master bedroom, along with 7 smaller bedrooms each with ensuite. All the rooms were beautifully furnished and clean. There were 6 maid including chef and driver plus 1 manager. The Manager, Win, was very attentive and considerate, he puts in a lot of hard work. All of the chefs and maid were splendid and attended to our needs straight away.
We stayed in the villa for all 3 meals everyday, and the chefs can accommodate all cuisines that we requested. We had thai, bbq, chinese and pasta. They served entrees, mains and dessert as well. The food was great, nothing to fault. The maid served fresh juices, fresh coconut and coffee throughout the day which made our vacation unforgettable.
As the villa is up on the hill with steep slope, we can't really walk anywhere. But the driver was available all day to take us to nearest Surin Beach, shopping mall or to town. We can also request for masseuse to come to the villa for massage but cost twice as much compared to the one in shopping mall as anything that delivers to the villa will cost extra surcharge.
The only downside with the villa is that it is very child friendly. The infinity pool is beautiful but can be quite a hazard for small children. The roof top level provides quite view but again, with no balustrade, is a hazard to both adults and children. The bowling alley wasn't functioning when we were there. We didn't play on the putt putt golf as it was monsoon season, so quite a bit of rain everyday.
Overall, excellent stay, definitely recommended.