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Surenda M
Sydney, Australia

Beautiful resort but poor service!

4.0 of 5 bubblesReviewed 24 Oct 2012
Overall I love hotel, they have such a nice villa, very peaceful location. It really fit for vacation if they can improve staff's attitude of working especially in the restaurant! However pool staff were nice anf helpful...
Date of stay: October 2012
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SALA_General_Manager, General Manager at SALA Phuket Mai Khao Beach Resort, responded to this review
Responded 26 Oct 2012
Dear Signature Surenda M, Sydney - Australia, thank you for your review and feedback on the resorts facilities, private pool villas and location. We apologize that our service did not meet your expectations and we will endeavor to rectify this for future guest experience. Could we please request further elaboration in anyway to enable us to further investigate this matter. PLease contact me directly on genmgr@salaphuket.com, thank you once again regards Jon Ashenden General manager SALA Phuket Resort and Spa.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,284)
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Reviewed 22 October 2012

Once again we managed to spend a long weekend at Sala Phuket. From the moment of the arrival at 10am in the morning (our room was ready!!!) until the last minute of our stay we felt welcome and we loved it. The staff is great, it's nice to see some familiar faces at the resort after 4 years, this proves that the hotel is something special. We stayed at the Sala pool villa again which is just a treat and very stylish still. Nothing beats the outside bathroom and the huge private pool! The design is tasteful and modern with a relaxed feel everywhere, but very elegant. The breakfast at the open air restaurant is as great as it was ever and having cocktails while watching the sun set over the anadaman sea on such a quiet spot is just amazing! Well done, Sala! We love it and will be back soon. We also had a spa session, the thai massage was very relaxing. Sad that we just stayed 2 nights... The tranquility and the design of this resort is unique. Lovely people of Sala... You are great!

Date of stay: September 2012
Trip type: Travelled as a couple
1  Thank RicbeachSG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SALA_General_Manager, General Manager at SALA Phuket Mai Khao Beach Resort, responded to this reviewResponded 26 October 2012

Dear Signature Ricbeach, SG - Singapore, It was a real pleasure having you both return to our small piece of Paradise after nearly 4yrs since your last visit! Your feedback and positive review will be shared with the entire team! We are thrilled you both enjoyed your short break in one of our signature SALA Pool Villas and you still enjoyed our breakfasts served each morning in the in door or open air restaurant. Its nice to hear you finished your relaxing day whilst enjoying a cocktail over our endless sunsets on Mai Khao beach and the Andaman Sea! As always we look forward to welcoming you back again in the near future, Please feel free to call me anytime so we can arrange your private pool villa on your return to Phuket. We look forward to welcoming you back once again, Regards, Jon Ashenden General Manager SALA Phuket Resort and Spa.

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Reviewed 22 October 2012

It was the third day after our wedding. We went to Sala Phuket for our Honeymoon. Due to the inefficiency of immigration department, the chauffeur had been waiting for us over an hour in the Phuket Airport. With a warm greeting we started our wonderful vacation in Phuket.

In fact, I called Sala Phuket one night before to confirm the pick up arrangement and obviously everything was well arranged. (Score for Sala!)

I love everything in Sala. It was just amazing and extremely relaxing. Wonderful cusine and drinks in restaurant and bar. Trees, grasslands, sea breeze and sunshine gave us good appetite.

We love the villa very much. It was clean and large. We enjoyed outdoor shower very much.

Sala spa was very good indeed! We chose Asian combination treatment which gave us an energetic day!

Staffs were friendly, helpful and what they offered were more than my expectation. I wholeheartedly appreaciate them, all of them.

Some people may think Sala is too far away from Phuket Town, Batong Beach or to PP island...etc. However, if you want to enjoy peaceful moment, pick Sala.

I am planning for my next visit...

Date of stay: October 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mimi W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SALA_General_Manager, General Manager at SALA Phuket Mai Khao Beach Resort, responded to this reviewResponded 26 October 2012

Dear Signature Mimi W - Hong Kong - China, thank you very much for your review and response on your memorable 'Honeymoon' and vacation to SALA Phuket Resort and Spa, we appreciate the positive feedback on the resort facilities, private pool villa design and we are glad you thoroughly enjoyed the spa and guests services delivered by our professional and friendly staff. Thank you once again, and please feel free to contact us should you wish to visit us again on your next return to Phuket. We look forward to welcoming you back in the near future. Regards, Jon Ashenden General Manager SALA Phuket Resort and Spa.

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Reviewed 19 October 2012

After searching many different hotels and locations, my wife and I decided to get married and celebrate our honeymoon at the Sala Phuket Resort. Sala made our special day and the rest of our stay very memorable.

SERVICE

Following the confirmation of our reservation and wedding ceremony, we were contacted by the wedding planner to arrange all the details very systematically. We never went more than a week without an update regarding how the plans were going. We frequently received emails from Sala simply telling us that everything was working out great and they were looking forward to meeting us when we arrived. Their frequent and clear communication before we even arrived really made us feel content, which is exactly what you’d hope for a destination wedding.

Once we arrived at Sala, during our check in we were greeted by the General manager Jon, and the wedding planner Pui. They let us know that everything was going according to plan with regards to the wedding and would keep us updated. It was obvious that not only were preparations being made, but also Sala had informed every single staff member of our wedding. Everybody was incredibly welcoming and would tell us how excited they were for the ceremony.

ROOM

We stayed in a Sala Pool Villa and thoroughly enjoyed every day in it. The room was always nice and cool in the day. We enjoyed the outdoor bathroom as it added to the tropical ambience of the entire experience. The bed was incredibly comfortable and the mini bar area had a thoughtful amount of drinks and snacks to choose from. Furthermore, the small private pool was great for relaxing and even putting in a few laps.

FACILITIES/AMENITIES

Over our stay we were able to take advantage of everything that Sala offered. The sauna was very nice and always empty. The small gym was thoughtfully put together and always had a supply of apples and water for after the gym. Over the course of our stay, we were able to try many different Spa treatments. We thoroughly enjoyed all of the treatments and found the staff to be very friendly.

RESTAURANT

We thoroughly enjoyed every meal we had over the course of our stay in the restaurant. The breakfast always had unlimited fruit, yogurt, granola, milk, coffee, and tea to choose from to go along with a handful of main course selections from the breakfast menu. The main course portion sizes were also very generous. We found the menu choices for lunch and dinner to be equally delightful with large portions that were always delicious. We’d considered eating at restaurants at other hotels but decided not to since the price would be comparable or more expensive, and we thoroughly enjoyed everything we ordered – from the salads to the main dishes to the Thai sampler platters. We knew we could always count on having fantastic food and drinks when we dined in the restaurant. The bar was also nice to lounge in and enjoy tapas and drinks from the menu. Towards the end of our stay, there were also deals for bottles of wine during happy hour.

WEDDING CEREMONY

Overall, Sala fulfilled and surpassed all of our expectations for our wedding ceremony and reception. Our wedding planner Pui, was incredible throughout the whole process and alleviated any concerns we had about organizing a wedding in an unfamiliar location. She made the whole process as transparent and stress free as it could possibly be. The whole process was made so easy.

Come the day of our wedding, everybody’s prayers seemed to be answered as the rain clouds opened up and we had fantastic weather for our ceremony and dinner. Everything about the evening was flawless and we honestly could not think of anything that could have made the ceremony or reception any more perfect than the Sala Phuket team made it for us.

Overall, our 2-week stay at the Sala Phuket was easily one of the best vacations we’ve ever had. The amazing staff, beautiful facilities and location provided an incredibly carefree and relaxing atmosphere.

Date of stay: September 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Goggins86
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SALA_General_Manager, General Manager at SALA Phuket Mai Khao Beach Resort, responded to this reviewResponded 26 October 2012

Dear Signature Richard G, Shanghai - China, thank you both so much for your wonderful & thoughful feedback, we are all so thrilled your wedding went exceptionally well and as planned! I will ensure our team are briefed on your satisfaction and encouraging and positive feedback, we are also glad you loved the resort design and facilities and i will pass on your comments to Jan & Jose in our Food & Beverage operations on the cuisine and exceptional service experienced Richard! Thank you once again, and please pass on our best wishes to Brie, we look forward to welcoming you both back to our small piece of Paradise in the near future! Regards, Jon Ashenden General Manager SALA Phuket Resort and Spa.

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Reviewed 18 October 2012

We were at the Sala Resort for our honeymoon last month. It was hubby's birthday and I asked them to arrange a little something before we got there. They had rose petals on the bed and brought us a birthday cake, it was so nice.

The staff is super friendly and helpful, the restaurant is splendid and the view there is just magnificent. We even came back for lunch and dinner one day because we couldn't find a more wonderful place to eat.

There is a type of birds there (black and a yellow) they were a fun part of our stay, they joined us for every meal there!! so cute.

If you ever go there, order the picnic basket from the restaurant and enjoy a peaceful lunch on the beach, this was the best thing we did there.

Thank you Sala Resort, I cannot wait to visit you again!

Date of stay: September 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Am-Lat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SALA_General_Manager, General Manager at SALA Phuket Mai Khao Beach Resort, responded to this reviewResponded 26 October 2012

Dear Signature Am-Lat, Amman - Jordan, thank you very much for your positive feedback and review during your memorable honeymoon, the team are glad you both enjoyed your 'Special Honeymoon' arrival and we managed to create a surprise birthday cake for your husband! We shall ensure to pass on your welcomed comments to our food & beverage team and we do hope to welcome you back again in the near future, so you can enjoy our wonderful resort and its relaxing facilities. Thank you once again, and please feel free to contact us directly should you wish to visit us again on your next return visit to Phuket. We look forward to welcoming you back in the near future. Regards, Jon Ashenden General Manager SALA Phuket Resort and Spa.

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Reviewed 8 October 2012

we just came back from our "babymoon" at Sala Phuket. The experience was wonderful. The property is just beautiful, and it is the right size: not too big and offering all the comforts that you would expect from one 5star resort.
The staff is very friendly and professional. On the second day we forgot our safe open (with cash and watches, mobiles etc... in it) and they just closed it and ensure our belongings were safe.
The food is really good. I understand the food in hotel is more expensive than local restaurant, but really this is a known fact, you would just expect that. Anyway, the food was good and the setting was amazing so we actually had lunch and dinner at the hotel quite a few times and were never disappointed.
I have read somewhere in Tripadvisor that the breakfast was monotonous: they must have corrected this as everyday they had an extensive eggs/breakfast menu which we really enjoyed.
This place is good if you want to relax and if you are not interested in Phuket's nightlife (as we are not we were 100% happy with this) as the location is a little secluded and far from the bustle of the most popular beaches. As I said, this is exactly what we were looking for and were not disappointed.
If you want to enjoy the tranquil side of Phuket you will love this resort!

Date of stay: October 2012
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Caterina C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SALA_General_Manager, General Manager at SALA Phuket Mai Khao Beach Resort, responded to this reviewResponded 17 October 2012

Dear Signature CaterinaCam, Madrid - Spain, thank you so much for your encouraging and positive feedback during your vacation, we are glad you both enjoyed the resort and its relaxing facilities. We constantly receive praises for our staff friendly and attentive service so thank you once again and we are glad you enjoyed our award wining cuisine i will ensure our Executive Chef and his team are informed! Thank you once again, and please feel free to contact us directly should you wish to visit us again on your next return to Phuket. We look forward to welcoming you back in the near future. Regards, Jon Ashenden General Manager SALA Phuket Resort and Spa.

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