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JW Marriott
AU$263
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Anne L
Wilton, Connecticut

5 star experience

5.0 of 5 bubblesReviewed 4 weeks agovia mobile
A beautiful, luxury experience from start to finish. Attentive, friendly, knowledgeable staff and many amenities that simply make life easier. The setting, amid lush gardens, right on the beach is both peaceful and serene and energizing at the same time. It has a very special vibe. The breakfast cafe is extraordinary and I enjoyed one dinner at the GinjaTaste, as well as several meals at local eateries. I enjoyed my stay immensely - all “pro”, can’t think of a single “con”.
Date of stay: April 2024
Trip type: Travelled with friends
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Petchari Pootapetch, Other at JW Marriott Phuket Resort & Spa, responded to this review
Responded 3 weeks ago
Dear Anne L,

Warm greetings from JW Marriott Phuket. Thank you very much for staying with us during your recent visit to Phuket.

We are glad that you have enjoyed the overall stay. I will pass your compliments to the entire team as this will be highly motivating for them.

Once again thank you for your compliments and we look forward to welcoming you back soon.

With our best regards,
JW Marriott Phuket Resort & Spa
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (7,257)
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Reviewed 4 weeks ago

Exceptional hotel with exceptional staff and their services. I have been to J w Marriott Phuket for 3 times in 2 years and I can vouch that its the best resort to stay with your family. All the staff takes care of you like a family and makes your vacation special and unforgettable. Special mention for Oy the lovely concierge that is there when we enter the resort. She is so knowledgable and sweet. She guided us very well to go around Phuket and is a lovely person. I was not feeling well one day.. due to health issues. She was the first one to ask on a personal level that “Khushboo are you okay? Should I get you something?” And went out of her way to make me feel better.. Which wasnt even her job.. thats how good she makes you feel. Thank you Oy for your friendly, prompt and exceptional services.
The food- Being Indian Jain Vegetarian person.. and travelling with a toddler.. we were very sceptical about the food when we travelled first in 2022. But Chef Sunil and Chef Atul made our trip so so comfortable and amazing that I have no words left to thank them. They are so accomodating to our needs and make superb parathas for my baby.. without even reminding them again. They just remember. And thats how good these chefs are. Once our kid is sorted the trip automaticlly becomes much much easy. They are the reason we chose to visit this property for the 3rd time in row.

Even in breakfast, all the staff are so nice and kind.
I also had chance to stay at Anantara Phuket in this trip.. and honestly had a terrible experience there. I mean I literally cried once because the staff is terrible. They make you feel unheard all the time. And having stayed at J w Marriott, we were not ready for that. And staying there made us realise that J W marriott is so much.. like soooo much more better that any other property there specially anantara, mai khao.

The beach, the kids play area, the staff, the food, the breakfast, the buggy that comes in shortest time.. all of these things make J W marriott, mai khao.. the most amazing resort to stay with your family.. specially if you have kids❤️
I am surely returning again for a good stay.

Room tip: Dont miss on the ice lollies from 12:30 at the pool.. its only for half n hrs. And the movie night every evening has super yummy popcorns.
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Khushboo P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Petchari Pootapetch, Other at JW Marriott Phuket Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear khushboop947,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the JW Marriott Phuket Resort & Spa.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. We will definitely share your special mention of Khun Oy, Chef Sunil and Chef Atul with them personally.

Thank you for staying at the JW Marriott Phuket Resort & Spa and we look forward to welcoming you and your family again whenever your travels bring you back to Phuket.

With our best regards,
JW Marriott Phuket Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Baithung at front desk is the best. Acf in the bar in lobby a really great guy and makes a good drink. Jihie was the best for room daily service.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sherpa26962921978
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Petchari Pootapetch, Other at JW Marriott Phuket Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Sherpa26962921978,

Warm greetings from JW Marriott Phuket. Thank you very much for staying with us during your recent visit to Phuket.

We are glad that you have enjoyed the overall stay. I will pass your compliments to the entire team and all those mentioned as this will be highly motivating for them.

Once again thank you for your compliments and we look forward to welcoming you back soon.

With our best regards,
JW Marriott Phuket Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Be a part of wedding organizer during the wedding group. Mr.Ani from Front office was very helpful and did his good job during check in the big batch of the guest who had early morning flight. He did try his best for accommodate all the guest. Very appreciated his good work.

Date of stay: March 2024
Trip type: Travelled on business
1  Thank Miracle24DEC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Petchari Pootapetch, Other at JW Marriott Phuket Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear Miracle24DEC,

We are delighted to have been your chosen hotel during your recent stay in Phuket. It was truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional customer service.

Thank you for staying at the JW Marriott Phuket Resort & Spa and we hope to welcome you again whenever your travel brings you back to Phuket.

With our best regards,
JW Marriott Phuket Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

What an amazing Property!! Something for everyone!! The property is older but very well maintained!! The staff is ther best and most attentive we've ever had! "JIKIE" who serviced our room everyday and "Serah" at the concierge desk were more like family during our stay!! So much so we're already considering making the "22" hour flight agIn soon!! Thanks for the awesome experience!!!

Room tip: Breakfast is great!! Get there early. It gets crowded!! The "Quiet Pool" is awesome for relaxing!!
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank donjad2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Petchari Pootapetch, Other at JW Marriott Phuket Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear donjad2020,

We are delighted to have been your chosen hotel during your recent stay in Phuket. It was truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional customer service. We will definitely share your special mention of Jikie and Serah with them personally.

Thank you for staying at the JW Marriott Phuket Resort & Spa and we eagerly await the chance to welcome you back very soon.

With our best regards,
JW Marriott Phuket Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We have a perfect stay at JW Marriott Mai Khao Beach Resort. The whole staff is very friendly. We would like say specially Thank You to Mr. Jai, Mr. Zen and Mr. Lert. They always offer an excellent service at Main Pool area.
Our daughter was very happy to have fun all the time during stay at the pool.
Thank you.

Room tip: Be aware that after middle of April the ocean is very rough and you can‘t bathing only in the pools.
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank L F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Petchari Pootapetch, Other at JW Marriott Phuket Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear lfS8587NO,

Greetings from JW Marriott Phuket Resort & Spa.

Thank you very much for your kind note and recognition of our team. It is truly a pleasure to read and hear the great stories of our “STARs”.

It is especially powerful when a customer takes the time to write a note of thanks and appreciates the “mindfulness” culture that is embraced and valued in our JW brand and company.

I will certainly pass on your comments to my team members, especially Khun Jai, Khun Zen and Khun Lert from our Food & Beverage team members at Main Pool area.

Thank you for staying at the JW Marriott Phuket Resort & Spa and we hope to welcome you again whenever your travel brings you back to Phuket.

With our best regards,
JW Marriott Phuket Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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