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Viwern W

Best hotel experience ever

5.0 of 5 bubblesReviewed 2 May 2024
Loved my stay at renaissance Phuket. The resort is beautiful and the villa is stunning. Amenities were super clean. BEST BUFFET BREAKFAST IVE EVER HAD. Hospitality is amazing. Big shout out to Vasco and Lily for making my friends and I feel super welcomed in Phuket. 10/10 would return
Date of stay: April 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brad Edman, General Manager at Renaissance Phuket Resort & Spa, responded to this review
Responded 6 May 2024
Good afternoon from Renaissance Phuket Resort & Spa
Thank you for your review of the resort from your recent stay with us in one of our popular pool villas. We are so happy to hear how much you enjoyed Phuket’s best breakfast experience and that Vasco and Khun Lily took such great care of you.
We look forwarding to welcoming you back to Renaissance Phuket Resort & Spa when your travels bring you back to Phuket. Thank you again for your fantastic review.
Brad
General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (4,691)
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Traveller rating
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Reviewed 23 April 2024 via mobile

The Quan spa at renaissance was beautiful. My masseuse Meaw was so kind and attentive she made my experience so relaxing I ended up falling asleep the whole time.

Although the price is slightly more expensive than outside the hotel the high quality experience was definitely worth it!

Special thanks to Meaw! You are so nice and professional!

Date of stay: April 2024
Trip type: Travelled with family
Thank 56zarinaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brad Edman, General Manager at Renaissance Phuket Resort & Spa, responded to this reviewResponded 24 April 2024

Good morning from Renaissance Phuket Resort & Spa
Thank you for your review of our Quan Spa, and for recognising Khun Maew for taking such great care of you during your treatment. We pride ourselves on service, quality products and a relaxing five star environment, and delighted to hear how much you enjoyed your experience.
We look forwarding to welcoming you back to Renaissance Phuket Resort & Spa for more relaxation at Quan Spa soon. Thank you again for your fantastic review.
Brad
General Manager

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Reviewed 22 April 2024

They are good team . I like this restaurant I like the island. It was nice food on the deck. The Manager here was amazing he doing everything nice I like it.

Date of stay: April 2024
Trip type: Travelled with friends
Thank Trek02645138915
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adthapong V, Other at Renaissance Phuket Resort & Spa, responded to this reviewResponded 23 April 2024

Greetings from Renaissance Phuket Resort & Spa. Thank you for taking the time to write us the comment. We are happy to hear you enjoyed your time with us at one of our restaurants. I will be sure to share your comment with the team. We hope to welcome you again to dine with us. Feel free to connect with us directly for any inquiry you may have.

Warm Regards,
Adthapong V.
Resort Manager

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Reviewed 17 April 2024

Travelled over the easter 2024 holidays.

The reservations staff were very responsive and accommodating of our requests.
The hotel itself is in a quiet area, and it's a drive out to shops and alternative F&B options.

Our room (lagoon view) was spacious, clean and comfortable. The resort has a pretty pool but this was perhaps a tad small for the size of the property (meaning the pool was always crowded), but the expansive gardens and beach helped spread the crowd out a little.

The beach in front of the property was great - soft albeit slightly coarse sand, but sadly it was red flags (jellyfish) during our stay so we barely had time in the sea. That said, we were able to enjoy stunning sunsets every evening.

F&B outlets Sand Box and Takieng offered good food but on-property dining options are limited to just these 2 restaurants. Guests will probably want to take the hotel's shuttle service or a taxi/grab car out to get to more food options.

Best feature of the stay was the great service. From the staff at the pool to the F&B outlets, everyone was super attentive, polite and friendly. The staff organised a little birthday surprise for my daughter - balloons and cake in the room when we checked in - and she was absolutely chuffed!

All in, we had a great time. Just be prepared to need to venture out for food.

Room tip: Beware of birds that will swoop in for food at the outdoor seating at breakfast!
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank llynnch1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adthapong V, Other at Renaissance Phuket Resort & Spa, responded to this reviewResponded 18 April 2024

Thank you for staying with us and taking the time to share your comments of your stay.

I am delighted to read that you and your family had an enjoyable holiday and that our secluded, yet convenient, location provided the perfect place for you to relax and unwind. We always take pride in delivering special touches and personalized services at every opportunity. It is wonderful to hear that our team catered to your each and every need to make your stay a relaxing holiday.

Again, thank you. We hope you choose to stay with us again during your next visit to Phuket. Feel free to connect with us directly.

Warmest Regards,
Adthapong V.
Resort Manager

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Reviewed 8 April 2024

This was our 2nd trip to the Renaissance and it didn't disappoint!!! This place is exceptional and so are the staff!! A special mention for R, Moht, Lilly and Fon!! You made our 2 week stay even better than expected and we are planning our next visit!! We can’t wait to return to the Renaissance and see you and this stunning hotel again!

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Siobhan B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adthapong V, Other at Renaissance Phuket Resort & Spa, responded to this reviewResponded 10 April 2024

Thank you very much for your recent stay with us and taking your time to give us your comments. I am glad to hear you had a wonderful time. Your words are great encouragement for us to continue to provide excellent services in all areas.

With you comment regarding Mr. R, Mr. Moht, Ms. Lilly and Ms. Fon, I will be sure to share your comment with them. I am sure they will be thrilled to hear.

We look forward to welcoming you back to Renaissance Phuket Resort & Spa during your next visit to Phuket. If there is anything we can assist you further, please do not hesitate to contact us at your convenience.

Warmest Regards,
Adthapong V.
Resort Manager

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Reviewed 6 April 2024

Staff welcoming and rooms nice although strange arrangement whereby only one side of the bed has access to sockets to charge your phone etc. Pool on the small side and loungers very uncomfortable (no cushions). The night we stayed the whole hotel seemed empty - couldn't find a bar when we returned form dinner so we went to bed early. Didn't actually see any other guests - quite spooky at times. Not sure I would return....

Room tip: The sea was too rough to swim in. If you like swimming maybe stay in a hotel with a larger pool....
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank liam147
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adthapong V, Other at Renaissance Phuket Resort & Spa, responded to this reviewResponded 7 April 2024

Greetings from the Mai Khao Beach. Thank you for your review of the resort. At Renaissance Phuket, our team always looks into our guests needs and proactively provide them. Our restaurants provide wide range of choices so there are plenty of options for everybody. Our restaurants and bar open until 11:00pm daily with the full bar operation at Sand Box Beachfront Bar & Eatery next to the main pool. Takieng authentic Thai restaurant also has a full bar to provide many choices of beverages. Again, thank you so much for writing us this review. We will continue to provide seamless services to all our guests and hope you choose to return again in the future.

Warm regards,
Adthapong V.
Resort Manager

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