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TobbeTobias
Bronshoej, Denmark

Quite get away spot for couples

5.0 of 5 bubblesReviewed 2 Apr 2024
Amazing vacation spot! Nice size hotel which doesn’t seem crowded. The hotel staff are great - very patient and helpful.
We went on a few trips, and got a bunch of help to organize them from our navigator JJ.
And the restaurant Takeing was amazing. We went there multiple times.
Date of stay: March 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adthapong V, Other at Renaissance Phuket Resort & Spa, responded to this review
Responded 2 Apr 2024
Greetings from Renaissance Phuket Resort & Spa. Thank you for your review. We are very happy to hear you enjoyed your time with us. It is always our pleasure to provide exceptional services to our valued guests. Mr. JJ is one of our best. He is very informative of all the 'must-do' in the Mai Khao area and around Phuket.

We are also happy to hear you experienced our signature restaurant, Takieng. This is an multi award winning authentic Thai restaurant. We are very proud to provide the best services. Our dishes are skillfully prepared by our experienced chefs, using the best ingredients sourced locally to ensure you received the best experience dining at our restaurant.

We hope you choose to return to stay with us again the next time you travel to Phuket. Again, thank you and hope to see you soon.
Kindest Regards,
Adthapong V.
Resort Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,707)
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29 - 34 of 4,707 reviews
Reviewed 29 March 2024

Great location, as the beach is just amazing, no crowd and it's located at the north end of the phuket close to it's border. It's an amazing property if you just want to chill and be away from the tourist crowd.

Great thai restuarant, and pls do try the beach massages offered by the local shop ( not the hotel one), cheap and excellent beach views. Hotel is small compared to the large resorts like JW Mariott nearby , thats why it's preety and doesn't feel too crowded.

We got an upgrade by the team due to our elite status, which was great as the room was just right for 4 of us.

Nearby some good food and shopping options, but dont'expect like Laguna kinda a buzz, this is quite beach location...

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nikhil V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adthapong V, Other at Renaissance Phuket Resort & Spa, responded to this reviewResponded 2 April 2024

Thank you for you review of our resort for your recent stay. We are very happy to hear you enjoyed your time with us. We also thrilled to hear you enjoyed your meal at our award-winning authentic Thai restaurant, Takieng. We offer many local dishes, choosing the best and freshest ingredients to ensure the best quality. The beach is part of the Sirinat National Park, therefore, it is rather quiet and seclusive, a perfect getaway from the busy crowd of the Laguna or Patong area.

We hope you choose to return to stay with us again when you travel this way. We offer many promotions throughout the year so, check us out. Thank you again and hope to welcome you back soon.

Sincerely,
Adthapong V.
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2024

Dear Renaissance Phuket,

I got a chance to stay here for 1 night with our new born, many things happened but I really enjoyed our stay

Upon checking in, we met Khun Lilly who professionally handled our booking well and without a waiting we were escorted to the room.

At the parking, Khun Sam assisted us unloaded the luggage and parked our car safely. He is very helpful and friendly.

We were assigned to the room 124, thanks to Khun Alex and the Housekeeping team who beautifully decorated the room to welcome our boy and also the delicious cake, such a nice touch.

Unfortunately by the act of god, the air conditioner in the room was not as cold as we expected, we needed to leave the wonderful room 124. Our new room is on the 2nd floor, everything works perfectly.

We chose Takieng restaurant for our dinner, We have ordered the food but after a few minutes my son didn't feel so good. I asked the staff to bring all the food to the room instead, the food was great, how unfortunate we couldn't enjoyed it with the atmosphere of the restaurant.

I couldn't remember all the name of the Takieng staff on the night of 24 March, but hopefully they will be mentioned in your meeting since they worked hard and did their best in the busy night.

We ordered some more food and requested for something from the Delighted to Serve team, Khun Gusnew is the star, she put a smile in her voice and responded promptly, things was easy with her help.

Next afternoon, it's time to leave, Khun Anan drove us from the room ( so many things from him to carry! ) and we were effortlessly checked out by Khun Lily. Khun Alex knew that our son still not feeling good, she gave him a tiny fluffy bear as a gesture of kindness. Really impressive.

After all things, we will definitely come back here.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Skaobbbbb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adthapong V, Other at Renaissance Phuket Resort & Spa, responded to this reviewResponded 26 March 2024

It is always our pleasure to provide unforgettable services to our guests. Thank you very much for taking the time to write us this review. We are very happy to hear all the great things the team provided to you and your family. I will be sure to share your comment with all of them: Ms. Lilly, Mr. Sam, Ms. Alex, Ms. Gusnew, and Mr. Anan. I am sure they will be thrilled to hear of comments.

When you decide to return, feel free to connect with us directly for special promotions. We will be more than happy to accommodate to your needs. Again, thank you for choosing to stay with us and we hope to welcome you again soon. If there is anything we can assist you further, please do not hesitate to contact us at your convenience.

Warmest Regards,
Adthapong V.
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2024 via mobile

I had a wonderful weekend getaway at Renaissance Phuket. The team has demonstrated high standards of hospitality with delightful staff members. Thank you Mr Pacheco for the kind arrangement for our special occasion as well as pre-arrival meal arrangement. The food from Takieng is exceptional and service by Ammy is especially outstanding. I liked the villa a lot with its coziness and comfortably sized pool. The maintenance shows some age of the resort but gives a homey vibe. I would hope to revisit soon!

Date of stay: February 2024
Trip type: Travelled as a couple
Thank jm9travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adthapong V, Other at Renaissance Phuket Resort & Spa, responded to this reviewResponded 20 March 2024

Thank you for choosing to stay with us and writing us this review. Providing the highest level of hospitality is our number one priority. We are very happy to hear you had a great time with us. I will be sure to share your comment with Mr. Pacheco and Ms. Ammy. Our award-winning authentic Thai restaurant, Takieng, is our signature restaurant. We sourced out premium local ingredients to make our dishes, ensuring the best quality. Our skillful chefs carefully prepared all dishes for all guests. We are also happy you enjoyed our food and service at Takieng restaurant.

We look forward to welcoming you back on your next visit to Phuket. Be sure to contact us directly for special promotions and deals that will accommodate you. Thank you again.

Warmest Regards,
Adthapong V.
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2024

Ren is my no.1 hotel in Phuket. The hotel is located right by the beachfront. feeling of being a part family and warm welcoming every time i come back. The room was great and clean provided
a relaxing atmosphere.The hotel pays attention to maintaining high standards of service. The excellent service especially Vasco, R at Sandbox, and the front team

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank 145ammyk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adthapong V, Other at Renaissance Phuket Resort & Spa, responded to this reviewResponded 12 March 2024

Greetings from Renaissance Phuket Resort & Spa. Thank you for returning to stay with us and writing us this review. We are very happy to hear you enjoyed your recent stay. Our goals are to provide exceptional services and cater to our guests' every needs. We hope you return to stay with us again soon. I will be sure to share your comment with Mr. Vasco and Mr. R. They will be thrilled to hear of your comment. Again, thank you and we look forward to seeing you again.

Warmest Regards,
Adthapong V.
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2024

Firstly the room was very spacious and comfortable. However it was on the ground floor which we asked if we could avoid when we booked 7 months ago. There were some second floor rooms available as later in the day we saw a couple being escorted to one. The breakfast was excellent with plenty of choice and the venue was very pleasant. However the evening meal at the Sands was not pleasant. The venue is uncomfortable. The tables and seating are haphazard and on top of that the best tables are reserved and empty for ages before someone turns up. Thus annoyed a large group of Russian guests who became very abusive to the staff to the point of picking up the reserved sign on the table and throwing it at a waitress.
The beach is excellent and stretches for a very long way in both directions.

Room tip: If you don’t want a ground floor room let them know the day you check in. 7 months notice is ignored.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank marysteven
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adthapong V, Other at Renaissance Phuket Resort & Spa, responded to this reviewResponded 25 February 2024

Thank you for you review of our resort. We are happy to hear you like our room and our breakfast. We are very proud of our breakfast offering as it is the best in Phuket. We will continue to provide the best choices and services.

In regards to Sand Box, it is a popular venue to dine and we encourage guests to make reservation prior to arrival to ensure we provide a table since we have limited seatings. As per its name, this restaurant is situated on a sand ground, which provide a unique and intriguing experience. We always provide the best services and use the best ingredients to create mouthwatering dishes for all our guests.

It would a great if you could provide additional comments to which you rated a three star for your stay so that we can look into the areas in which improvement maybe needed. You may send us an email directly.

Again, thank you for your review and we look forward to hearing from you.

Warmest Regards,
Adthapong V.
Director of Operations

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