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Aobbbbb
Phuket, Thailand

Lovely stay, nice food and service.

5.0 of 5 bubblesReviewed 25 Mar 2024
Dear Renaissance Phuket,

I got a chance to stay here for 1 night with our new born, many things happened but I really enjoyed our stay

Upon checking in, we met Khun Lilly who professionally handled our booking well and without a waiting we were escorted to the room.

At the parking, Khun Sam assisted us unloaded the luggage and parked our car safely. He is very helpful and friendly.

We were assigned to the room 124, thanks to Khun Alex and the Housekeeping team who beautifully decorated the room to welcome our boy and also the delicious cake, such a nice touch.

Unfortunately by the act of god, the air conditioner in the room was not as cold as we expected, we needed to leave the wonderful room 124. Our new room is on the 2nd floor, everything works perfectly.

We chose Takieng restaurant for our dinner, We have ordered the food but after a few minutes my son didn't feel so good. I asked the staff to bring all the food to the room instead, the food was great, how unfortunate we couldn't enjoyed it with the atmosphere of the restaurant.

I couldn't remember all the name of the Takieng staff on the night of 24 March, but hopefully they will be mentioned in your meeting since they worked hard and did their best in the busy night.

We ordered some more food and requested for something from the Delighted to Serve team, Khun Gusnew is the star, she put a smile in her voice and responded promptly, things was easy with her help.

Next afternoon, it's time to leave, Khun Anan drove us from the room ( so many things from him to carry! ) and we were effortlessly checked out by Khun Lily. Khun Alex knew that our son still not feeling good, she gave him a tiny fluffy bear as a gesture of kindness. Really impressive.

After all things, we will definitely come back here.
Date of stay: March 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Adthapong V, Other at Renaissance Phuket Resort & Spa, responded to this review
Responded 26 Mar 2024
It is always our pleasure to provide unforgettable services to our guests. Thank you very much for taking the time to write us this review. We are very happy to hear all the great things the team provided to you and your family. I will be sure to share your comment with all of them: Ms. Lilly, Mr. Sam, Ms. Alex, Ms. Gusnew, and Mr. Anan. I am sure they will be thrilled to hear of comments.

When you decide to return, feel free to connect with us directly for special promotions. We will be more than happy to accommodate to your needs. Again, thank you for choosing to stay with us and we hope to welcome you again soon. If there is anything we can assist you further, please do not hesitate to contact us at your convenience.

Warmest Regards,
Adthapong V.
Resort Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,707)
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31 - 36 of 4,707 reviews
Reviewed 20 March 2024 via mobile

I had a wonderful weekend getaway at Renaissance Phuket. The team has demonstrated high standards of hospitality with delightful staff members. Thank you Mr Pacheco for the kind arrangement for our special occasion as well as pre-arrival meal arrangement. The food from Takieng is exceptional and service by Ammy is especially outstanding. I liked the villa a lot with its coziness and comfortably sized pool. The maintenance shows some age of the resort but gives a homey vibe. I would hope to revisit soon!

Date of stay: February 2024
Trip type: Travelled as a couple
Thank jm9travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adthapong V, Other at Renaissance Phuket Resort & Spa, responded to this reviewResponded 20 March 2024

Thank you for choosing to stay with us and writing us this review. Providing the highest level of hospitality is our number one priority. We are very happy to hear you had a great time with us. I will be sure to share your comment with Mr. Pacheco and Ms. Ammy. Our award-winning authentic Thai restaurant, Takieng, is our signature restaurant. We sourced out premium local ingredients to make our dishes, ensuring the best quality. Our skillful chefs carefully prepared all dishes for all guests. We are also happy you enjoyed our food and service at Takieng restaurant.

We look forward to welcoming you back on your next visit to Phuket. Be sure to contact us directly for special promotions and deals that will accommodate you. Thank you again.

Warmest Regards,
Adthapong V.
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2024

Ren is my no.1 hotel in Phuket. The hotel is located right by the beachfront. feeling of being a part family and warm welcoming every time i come back. The room was great and clean provided
a relaxing atmosphere.The hotel pays attention to maintaining high standards of service. The excellent service especially Vasco, R at Sandbox, and the front team

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank 145ammyk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adthapong V, Other at Renaissance Phuket Resort & Spa, responded to this reviewResponded 12 March 2024

Greetings from Renaissance Phuket Resort & Spa. Thank you for returning to stay with us and writing us this review. We are very happy to hear you enjoyed your recent stay. Our goals are to provide exceptional services and cater to our guests' every needs. We hope you return to stay with us again soon. I will be sure to share your comment with Mr. Vasco and Mr. R. They will be thrilled to hear of your comment. Again, thank you and we look forward to seeing you again.

Warmest Regards,
Adthapong V.
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2024

Firstly the room was very spacious and comfortable. However it was on the ground floor which we asked if we could avoid when we booked 7 months ago. There were some second floor rooms available as later in the day we saw a couple being escorted to one. The breakfast was excellent with plenty of choice and the venue was very pleasant. However the evening meal at the Sands was not pleasant. The venue is uncomfortable. The tables and seating are haphazard and on top of that the best tables are reserved and empty for ages before someone turns up. Thus annoyed a large group of Russian guests who became very abusive to the staff to the point of picking up the reserved sign on the table and throwing it at a waitress.
The beach is excellent and stretches for a very long way in both directions.

Room tip: If you don’t want a ground floor room let them know the day you check in. 7 months notice is ignored.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank marysteven
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adthapong V, Other at Renaissance Phuket Resort & Spa, responded to this reviewResponded 25 February 2024

Thank you for you review of our resort. We are happy to hear you like our room and our breakfast. We are very proud of our breakfast offering as it is the best in Phuket. We will continue to provide the best choices and services.

In regards to Sand Box, it is a popular venue to dine and we encourage guests to make reservation prior to arrival to ensure we provide a table since we have limited seatings. As per its name, this restaurant is situated on a sand ground, which provide a unique and intriguing experience. We always provide the best services and use the best ingredients to create mouthwatering dishes for all our guests.

It would a great if you could provide additional comments to which you rated a three star for your stay so that we can look into the areas in which improvement maybe needed. You may send us an email directly.

Again, thank you for your review and we look forward to hearing from you.

Warmest Regards,
Adthapong V.
Director of Operations

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Reviewed 19 February 2024 via mobile

Beautiful resort, with a nice calm beach and easy access. Breakfast buffet was well stocked and service was tentative.
My room was near the long pool and a short walk to the beach area. Check-in as well support received throughout my stay was professional and courteous. Had an awesome stay.

Date of stay: March 2023
Trip type: Travelled as a couple
Thank TorontoJourneyman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brad Edman, General Manager at Renaissance Phuket Resort & Spa, responded to this reviewResponded 20 February 2024

Good afternoon from Renaissance Phuket Resort & Spa
Thank you for your review of the resort. We are so happy to hear how much you enjoyed the beautiful beach, Phuket’s best breakfast and our world-class service. Thank you again for staying with us.
We look forwarding to welcoming you back to Renaissance Phuket Resort & Spa when your travels bring you back to Phuket. Thank you for your fantastic review.
Brad
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2024

A year ago, my family and I decided to get away from the New Year's hustle and bustle and frost to sunny Thailand. It was my first trip to this country, which fully justified all expectations. The choice fell on the hotel RENAISSANCE PHUKET RESORT & SPA. We opted for the location and infrastructure. I love green hotels with lots of trees and flowers. I had a raving delight when from the balcony of my room I saw a large pond with the most interesting fish and varans, which calmly walked around the hotel. As for the appearance of the hotel, you can safely put 10 points. It is new and beautiful. The rooms are always perfectly clean. Service at the highest level. We were organized several excursions, told and showed everything in great detail, all questions were always ready to answer. The staff is always smiling and friendly. Moreover, for the convenience of guests from the hotel to a small tourist village nearby from morning to evening runs a shuttle. And now let's get to the most important thing - the beach and the ocean. As I said earlier, the hotel is very green and the road to the beach is a pleasure. The staff will always meet you and offer you a sunbed and towels. Well, for those who do not like to swim in the ocean, there is a large pool. Near the beach there is a bar and various restaurants, and all this is not the territory of the hotel. Thank you more RENAISSANCE PHUKET RESORT & SPA for making my first stay in Thailand unforgettable!

Date of stay: March 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Арина Ч
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adthapong V, Other at Renaissance Phuket Resort & Spa, responded to this reviewResponded 17 February 2024

Greetings from Renaissance Phuket Resort & Spa.
Thank you very much for your review of our resort. It is always our pleasure to provide exceptional services for all our guests. We are glad you decided to choose to stay with us. Your comments are great encouragement for all our team members to continue to provide the best service possible. As you may know, our resort is situated next to the Sirinat National Park. Therefore, we keep our ground as green as possible with the original flora and fauna of this Mai Khao Beach area. We hope you decide to return to stay with us again in the future. Feel free to connect with us anytime for special promotion we have throughout the year. Again, thank you for your review and look forward to welcoming you again.
Warmest Regards,
Adthapong V.
Director of Operations

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