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“Nice for our 1 night stop over”

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Renaissance Phuket Resort & Spa
Ranked #1 of 12 Hotels in Mai Khao
Certificate of Excellence
melbourne
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice for our 1 night stop over”
Reviewed 9 April 2012

We only stayed for 1 night as a transit stop in March. The check in was very fast and smooth and before we knew it we were at our room. We only stayed in a standard room but it was pretty nice. We décor is very modern. When you walk in the first thing you notice is the bathroom. The bath is huge! But it did look like it would take a very long time to fill! The bed is huge and has a lot of pillows for you to choose from! Due to staying once night we were in our room for a while and it was really nice to relax in.
We went for a walk around the grounds which are beautiful. The pool is great and the beach looked very nice! We went for a snack at Doppio they had a lot of variety of food to choose from. We were the second lot of customers to arrive and only ordered 1 drink and 1 sandwich to share. A few customers arrived after us. There was some complication due to the first family ordering 5 smoothies with no ice which made the staff confused as most of the drinks needed ice to be made. Then the family didn’t like the look of the food they had ordered and kept sending the plates back – this unfortunately made our 1 sandwich take 1 hour to be made and then our 1 drink forgotten. It was only until I asked how long our order would take then the staff realised we had been forgotten. They did apologise and also made our drink which we were not charged.
We didn’t check out the sandbox as they had a private function on but we did eat at the Thai restaurant Takieng. It was fantastic. The design of the place was really nice and made a great atmosphere. The staff provided fantastic service which made our night. The quality of the food was well deserved of the price. I highly recommend anyone who is staying to at least eat here once
After dinner we went for a drink and desert at the lunge pub. It was very quiet but nice and relaxing. We sat in one of the love chairs and got to enjoy nice cocktails (2 for price of 1) while listening to a local Thai singer.
We also got to have breakfast the following day. There is a lot of variety but the only issue I came across is due to having so much food they have everything precooked and the hot food was cold. It would be nice to have your eggs cooked to order then they wouldn’t be sitting there for a while. But everything else was really good.
The resort is huge and great for anyone, but I don’t think I could stay longer than a couple of days as it’s only close to other chain resorts and nowhere to really explore. If you are really into a place you can go and stay at with all your needs in the one place than this is the resort for you!

  • Stayed March 2012, travelled as a couple
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Helpful?
1 Thank yeahwhatok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
London, United Kingdom
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 April 2012

From the moment we arrived we found ouselves entering pure bliss and tranquility. The reception area is vast and sets the tone for the hotel. We had a deluxe twin room and it was enormous - we had two huge beds and the bathroom was divine - all glass with beautiful amenities. The room overlooked the lake and was 1st rate in terms of comfort.

The breakfast is probably the best 5* breakfast I have ever had. There were so many different stations where everything was prepared to order from eggs to dragonfruit, pancakes to omelettes, fried breakfast to noodles and more! The position of the breakfast lounge is great because you can sit outside on the decking or the pontoon overlooking the lake and waterfall.

The beach bar is great and ideally located by the pool - it is a lovely spot for early evening cocktails. The pool is fine - nothing special - it's essentially one rectangular pool. I thought that it was slightly on the small side but it was clean and the perfect temperature to swim in. There were more than enough sun loungers to go round which was good. There were also some lovely lounge beds out on the grass which were lovely. The staff would regularly bring chilled water round to everyone which was good. The best spot is the sea though which is a 20 second walk through a few trees from the pool. The water was amazing to swim in and the beach extended for miles. You felt like you were in the middle of nowehere and the water was warm and calm when we were there.

It should be noted that this hotel is on a strip with about 5 other new 5* hotels but they are sufficiently spaced out that you don't even notice each other from the beach. This area was developed after the boxing day tsunami as I sadly discovered in the taxi when I commented that the lake we drove by on the way to the hotel was lovely and he replied with 'I'm not sure the locals would agree - there was a village there before the tsnuami and now it is a lake of excess water that didn't drain out to sea'. If you venture outside the hotel you will notice tsunami warning signs.

The coffee bar is just great - they did lovely little snacks and it was relaxed and cool in there - a great spot for simple lunch during the heat of the day. This was very casual and child friendly. The lounge bar up by reception was very chilled out with beautiful seats. We enjoyed post-dinner drinks there - the view out across the hotel (because it is higher up) at night with the moon and the stars and the lit-up landscaped gardens is lovely. Equally nice for a pre-dinner drink. We very much enjoyed the thai restaurant above the beach bar. The Loca Vore (where breakfast is served) is fairly mediocre and seemed a bit more 'package holiday style food'.

One of the great gems that we didn't really discover until the third day was the fact that there is a free shuttle service between the hotels along the strip in a golf buggy. This was great and from this point on we enjoyed a dinner each night at the different hotels which was great fun and there really were some beautiful restaurants so do make use of this. It was quite nice to go out actually even thought it was only 2-3 minutes in the cart which will drop and collect you from and to the door of your room in fact!

Nothing was too much for the staff who were incredibly helpful. We had a craving for chocolate ice-cream one evening with a DVD and although room service didn't have any the guy went to all lengths to find some - he ended up opening up the coffee shop and finding some there ... and then he presented it beautifully for us. On that point, the hotel has an extensive library of DVDs which we enjoyed in the evenings.

All in all, it was a great relaxing holiday and we will be going back.

N.b. there is no nightlife here so if you are wanting that head to Patong Beach.

  • Stayed May 2011, travelled with friends
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Helpful?
4 Thank SW1SEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 5 April 2012

lets start with the problems, gym too small, no tennis, and for most days the beach was too rough to swim. also they could use more cool music. other than that, lots of good stuff, pool ,beach (on the swimmable days it was amazing, great waves) rooms, service, its new, local massage option (great, i hate it when hotels only offer the crazy expensive massage), and relatively few kids which was a bonus. we were a large group so it was fun. i think if they build a tennis court and fix the gym we would go back.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank norbertghz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 April 2012

There are things that should be improved to make us feel we want to come back here.

1. Shower booth was not clean. There are moulds. I had to ask the front desk to clean it. This is only one year property.

2. It is hard to communicate with front desk people in English. This hotel may not be targeting English speaking guest.... Sorry with Thai smile will not solve all the problems.

3. Transportation service can be improved. It is not easy to go anywhere.

Again, food is good. Especially, breakfast buffet is the best among resorts we visited in the past years.

  • Stayed April 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Etobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 April 2012

Stayed in a pool villa loved it
Room was greate but spent most of my time at the sand box
Only negative front off house staff not over friendly but all in all great place And the best breakfast ever

  • Stayed March 2012
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank 68dm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Phuket Resort & Spa

Property: Renaissance Phuket Resort & Spa
Address: 555, Moo 3 | Thalang, Phuket, Mai Khao, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Mai Khao
#1 On the Beach Hotel in Mai Khao
#1 Luxury Hotel in Mai Khao
#2 Romantic Hotel in Mai Khao
#2 Business Hotel in Mai Khao
#3 Family Hotel in Mai Khao
Price range (per night): $137 - $416
Hotel Class:5 star — Renaissance Phuket Resort & Spa 5*
Number of rooms: 180
Official Description (provided by the hotel):
Nestled amidst tropical gardens, the chic boutique-like Renaissance Phuket Resort & Spa, a Marriott Luxury & Lifestyle Hotel, offers privacy and is only 15 minutes leisurely drive from Phuket International Airport. Our Phuket, Thailand resort's location is ideally adjacent to beautiful Sirinath Marine National Park, as well, providing the chance to completely enjoy the magic of our island. We offer 22 Pool Villas and 4 Ocean Front Pool Villas with private pool and large patio, 4 One Bedroom Suites and 150 Deluxe Rooms. Two outdoor swimming pools, Quan Spa with eight treatment rooms, 6 event venues, steam rooms, outdoor massage sala, fitness centre, bike rides, cooking school, diving lessons, Kid's world and children's pavilion with indoor recreation area and outdoor pool all delight travelers to Thailand. Golf is available nearby, and for your gastronomical journey, our hotel offers an all-day restaurant with fresh ingredients - our signature Loca Vore, Takieng - Thai Restaurant. We also provide The Lounge, Doppio for gourmet deli with coffee and tea leaf bar and Sand Box at Mai Khao beachfront serving international cuisine during the day and BBQ at night. ... more   less 
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Also Known As:
Renaissance Phuket Resort And Spa
Renaissance Phuket Hotel Mai Khao
Renaissance Phuket Resort & Spa Mai Khao

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