Just got back from an 8 night stay with my partner & our 2 kids (11 & 15) & overall we're very happy with this hotel. We were in rooms 107 & 108 which was a perfect location, close to the pool & not too far down the hill. Wouldn't want to be staying too far down the bottom as it's a looooong way down & a hard walk up to the main road. The rooms were very spacious & well fitted out. The staff at the pool bar were awesome but the one's at reception were quite rude & disinterested in any requests we made. There was a free shuttle into karon & patong each day but if u didn't book they wouldn't take u & if u were 2 mins late when booked they left without us, also had to pay extra to go into kata etc. Was a great location, 5 mins from patong & a 200 or 300 baht tuk tuk trip, just far enough away to be quiet but close enough to get amongst it. Breakfast was great & staff in restaurant lovely :) only ate at the pizza restaurant one night & although it was a nice feed it was very expensive, cost us about $60 aust dollars for four pizzas & 4 drinks. Kids loved staying here as the pool is great & not too crowded & they could order drinks, food & ice creams whenever they liked. Pool was very safe for the kids, not too deep or big that we couldn't find them & would've gladly let them stay in there all day alone. The only let down was the reception staff, but overall we loved it here & would come back :)