We have just stayed at this hotel. We travelled with our 3 teenage children. I admit I am selective with my hotels and I was very apprehensive about this hotel. The only reason I booked was because our friends had booked before I could talk them into somewhere else.
I was very disappointed with the pool view rooms. They are very old and I feel in some need of TLC. They definitely didn't measure up to my cleanliness standards.
I complained about the sub standard of the rooms and one of the two good things I discovered in this hotel Julianne the manager came to our aid. Julianne is truelly a wonderfully helpful and lovely person. She up graded us to the privilege club deluxe rooms. The only deal was we had to use the family pool as our youngest is 13. These rooms were much better not fantastic but better and I thank Julianne for making the effort to make us comfortable.
Breakfast was the only other good thing I can say about this hotel. Selection was good and omelets were tasty.
The main family pool has some serious green scum growing on the rocks and some other places and the kids said there were bits floating all through when they dived down with their goggles on. I do grant the hotel was attempting to clean it after we complained (again).
Bow at the concierge was very friendly and the girls at the front desk also were good and a few in the restaurant weren't bad but others were rude and the maid that cleaned our rooms I though was lazy and I was not impressed when the day before we were due to leave my daughter discovered her bank card was missing from her suitcase. She had placed some papers and her card from her purse in a side pocket in her case so that she would not loose them out on the street on our 2nd day there. My other 2 kids saw her place it in her case and none of us could find it anywhere when we were due to leave. By chance I asked the same lazy maid when she came to our room to spray for mozzies if she had found a bank card in the kids room. She was a bit hesitant then she said one moment and went to her cart and pulled the card straight off her cart and said she found it in the bin a few days ago. In any other hotel the card would have been left on the side in the room for us to see or handed to the front desk to be given back to the rightful owner.
Then on check out the same lazy maid told us that there was a large bottle of water missing from the mini bar in the kids room. Trivial I know but I had just placed everything back in the fridge myself as we never use the mini bar and place everything from it on the shelf above and upon leaving we put it all back in there I know there was nothing touched in that mini bar. I had a few words to say but paid as we needed to leave. Just as we were getting into the taxi they tried to delay us because the maid couldn't find a robe in the kids room. All my kids swore that they never touched the robes and they were in the cupboard. It was until I got angry and threatened to report the bank card incident that they found the imagined missing robe.
Our friends complained that everyday they were charged for something out the mini bar which they didn't use and also who ever heard of a hotel that charges you for a bucket of ice. I have never paid for ice ever but here was a first.
Would I ever go back NEVER apart from the location being difficult with the large hill and no shuttle after 9pm to take you to the top I wouldn't pay 4star prices for a 3star hotel.

I was there with my wife and children three wonderful days. One of the best hotels in Phuket. 200 meter from hotel to the beach. Free taxi will take you to the beach (about 300 meters from the hotel) Highly recommend this resort!

Me and my girlfriend had a room in the privilege wing with a pool view. The staff was warm and very welcoming. This isn't your typical party resort that you would find in Patong, this place is a little more off the beaten path in Karon Beach so this is a great place to just relax and unwind. You are only a free 15 minute shuttle ride to the downtown Patong Beach, free shuttle rides are provided by the hotel a few times a day. Most everyone was a bit older than us, I would say around 40 years and older but we still made some really good friends. They have a bar in the swimming pool that you can swim up to. Also included with the privilege wing is an open bar and snacks from noon-2pm. The resort is about a 5 minute walk to the beach. Overall I give this resort a 10 out of 10, this review reflects my stay in the privilege wing, your experience may differ if you do not stay in the privilege wing.