We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Vio.com
clubmed.us
AU$978
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (6,136)
Filter reviews
6,136 results
Traveller rating
3,952
1,308
481
221
174
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
3,952
1,308
481
221
174
Show reviews that mention
All reviews mini club zen pool circus team baby club first club chef de village petit club flying trapeze chuda restaurant chu da evening shows all inclusive resort every night meal times family holiday pool games public beach
Selected filters
Filter
Updating list...
77 - 82 of 6,136 reviews
Reviewed 31 January 2024

The Welcome & Service team got to improve with extra proactiveness towards the arrivals with their own private transport from Phuket International Airport. I would suggest that the security team at least inform the front desk that there are arrivals coming in as most of the guests are expecting the super welcoming energy from the GOs upon arrival irregardless if they are first timer or a regular GM.

Thanks to HIROKO who are vigilant enough to spot us when she passed by the lobby and seeing us helplessly standing there with our luggage and quickly ran towards us and confirm with our booking and get our baggage transferred to our room. Oh yeah, she quickly switched on the music too. She did a great job with her fluent English briefing of the resort introduction anyway. It's a shame that I have to highlight this to the GOs, Santo and IVO during our dinner about our unpleasant experience and this shouldn't happen in any of the Club Med properties! (This is our 5th Club Med property visited, service should be consistent!)

P:S: Departure without any GO bidding us farewell. (Not even ONE)
Q: Are we being discriminated due to majority of the guests are caucasian?

Renovated rooms are super comfortable and clean with sufficient amenities provided in room that to be used throughout our stay. Housekeepers are the only ones that greeted us every day when we passed by. Food & beverage were at the top notch service with many varieties in the menu and overall friendly service & kitchen staff. Keep it up! Thank you Chef Simone for the delicious pizza too!

Environment are always beyond our expectation as Club Med Phuket are located at Kata Beach, one of the most strategic location closest to many attractions like the Big Buddha, Karon & famous Pa Tong beach. Do not miss out their shows at theatre too!

Commendation to: HIROKO, SANTO & IVO

Your lovely GM,
Marvin

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank marvin_ngrw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med Phuket, General Manager at Club Med Phuket, responded to this reviewResponded 11 February 2024

Dear @ Marvin_ngrw,

Thank you for choosing our village of Phuket as your destination for your recent vacation in Thailand.


Even if you have spent a very good stay with us and you have particularly appreciated the renovated rooms, the dining options, the Housekeeping services and the setting of the Resort located in one of the most prestigious places in Phuket, you have also informed us of your disappointment concerning the service provided during your arrival to the Resort. You were not convinced by the quality of the Welcome & Service organization. We are fully aware of the importance of the arrival experience for each and all of our guests, and this is why we do everything possible on a daily basis to ensure a certain quality of service.

We take your sincere comments in regards of your arrival and departure, and we regret to read you even considered that it could have been any type of discrimination. We sincerely apologize for not being able to provide you with the warm welcome Club Med is internationally known for. Your comments were shared with our management and we take them as an opportunity to keep training our teams.

I will not fail to transmit your best feelings to Hiroko, Santo and Ivo who will be delighted to have contributed to the smooth running of your stay.


Hope you give us a chance to keep participating in your future vacation plans.

See you soon in one of our villages.

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2024

Club Med Phuket is a nice place.I like it it has a clean beach and the service is good.And Teens club is nice and the animator Ayoub is a very good man.I like him so much.
Thank you so much Phuket
I like it so much "Thanks Club Med".
Merciiii Ayoub
A bientot

Date of stay: January 2024
Trip type: Travelled with family
Thank Марина П
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2024

It was a pleasure staying here for 10 days: the nature, the club life, the staff… all of them is amazing! Special thanks to Ulysse, Ray, Vincent, Batu, Eggie: they all supported me for my performances in the Club, very professional and also very friendly! They make you feel at home :)
And I also wanted to thank the nurse (she took care of me the last day because I felt sick)

Date of stay: January 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Sherpa50024252635
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2024

Special thanks to the following G.O.s & Club Med Staff who made the trip memorable and enjoyable: Slater(South Africa), O.G.(Thailand), Linda(Taiwan), Steven(Taiwan), Emma(Taiwan), Ploy(Thailand), Kaya(Korea), Bruce(Taiwan), Hayley(Canada). Met other nice guests from Belgium, France, Russia and Japan.

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Club Med
1  Thank candy2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2024 via mobile

Amazing multi-generational family holiday!! Great energy, activities, vibe, fun. Something for everyone!! The GOs are from all over the world and are friendly, fun, engaging! The rooms are renovated and lovely. The buffets are delicious! Ulysse for Chief!!

Date of stay: January 2024
Trip type: Travelled with family
Thank Danielle W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews