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“Hotel is tired. Staff ineffectual.”

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Karona Resort & Spa
Ranked #79 of 134 Hotels in Karon
Hong Kong, China
Level 6 Contributor
93 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Hotel is tired. Staff ineffectual.”
Reviewed 6 November 2011

So granted i went at the very end of the low season (october) so i am hoping that my poor experience is down to the hotel "subbing" all their good staff for their b grade staff.

However i tried on numerous occasions to work with the staff to get issues resolved but the staff were completely nonchalant, obstructive and ineffectual.

I have stayed at this hotel for many years now and i used to be a big fan, but unfortunately after last weeks experience i will not be back. - room cleanliness is ok, but if you start looking closely you will be a little disgusted.
The rooms are starting to feel dated too and the tv’s now barely work…(ok ok why would anyone want to watch tv whilst in paradise, but it did rain for 6 days straight.) - you have to pay 50 tbh per day to use the in room safe….weird but not surprised. This is the only place in the world during all my travels that i have to pay for the privilege of keeping my stuff safe. - the breakfast was poor at best, and the staff were not at all helpful. friendly enough, just ineffectual.
I must admit it must be hard to cook a buffet for so few people, but the food was bad and choice was very limited. perhaps cooking fresh would be better?

Lastly at 4am on my last night/morning all the electricity went in my room, so no fan, no aircon, no lights. when i rang to see if it could be fixed it was a huge hassle and when i complained they procrastinated beyond belief. i suggested they give me the adjoining room after 30 mins of mucking about, but they said the hotel was full (which i know for a fact was a lie as there was only about 6 other people in the entire hotel) then finally after an hour of trying to fix the issue, they finally decided that the adjoining room was free and that i could move in. no apologies, no good.

  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank blakeHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
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Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Quebec, Canada
Level 4 Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 November 2011

2 minutes walking from the beach and Kata restaurants and boutiques...a very nice place! Stayed in a superior room with a balcony overlooking the 2 tier pool. Very spacious and clean room, hotel is very well kept, the ambiance is a bit zen...were welcome with hot towels and a juice...nice attention! Really enjoyed the 4 nights we spent at the Karona! The staff is nice but could not provide a whole lot informations on touristic matters....

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SRacine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 6 Contributor
107 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 13 April 2011

Pros
Nice pool, full sun all day and plenty loungers.
Beautiful well maintained gardens'
Great location, minutes from the beach and shops/restaurants up the hill towards Kata
Large comfortable rooms, good air con and plenty hot water.
Friendly and efficient staff

Cons
Lots of steps up to rooms; don't stay here if you need an elevator
Balconies just larger than 2 plastic pool chairs.
Small charge for in-room safe deposit box. Should be free.
Restaurant seemed pretty dead in the evening. Much more choice and life on the main road.
Breakfast reasonable choice but juices tasted of chemicals. From cartons would be a bit more expensive but so much more natural and tasty.

In conclusion, a nice place to stay and good value for money. And beach loungers cost only 100baht each per day so when the poolside gets too hot, head for the sea and a cold beer for 60 baht. Two Chefs restaurant highly recommended. Turn left up the hill and walk 0.5km.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Scotsmaninmalaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Finland
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 February 2011

I visited Karona resort with my female friend and we liked it a lot ! Great ocean view from room 509 and rooms very tidy and nice. Beds were comfortable and wide. At breakfast you had a lot to choose from and we ate also 3 times at the hotel in the evening, always great food ! Hotel offered live music every night and friday was boxing/fireshow- night. Hotel has its own tailor and massage and we used them both. Prices were of course little higher than on the street-side, but the tailor we liked especially ! Only downsides for Karona were quite small and shallow pool and many steps around the hotel-area. Location was nice and quiet.

  • Stayed February 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Calla76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki, Finland
Level 6 Contributor
145 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 19 January 2011

We had a great holiday at Karona hotel. The stuff were very nice and helpful. Every morning we had a lovely breakfast with a lot of selections. The pool was ok and every day they had a happy our at 4pm in the pool bar. When my daughter get ill, and we had a doctor coming to our hotelroom, we got from the management stuff, flowers to my daughter... Nice!

  • Stayed December 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MariaM13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Karona Resort & Spa

Property: Karona Resort & Spa
Address: 6 Soi Karon Soi 2 | Phuket, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#12 Best Value Hotel in Karon
#30 On the Beach Hotel in Karon
#33 Top resorts Hotel in Karon
#40 Spa Hotel in Karon
#46 Romantic Hotel in Karon
Price range (per night): $23 - $1,849
Hotel Class:3 star — Karona Resort & Spa 3*
Number of rooms: 95
Official Description (provided by the hotel):
Karona Resort & Spa is located at the heart of the Andaman Sea, on one of the most perfect spots in the Phuket Island. The resort has been designed to bring you the most moderate, cozy and harmony surroundings of the tropical rain forest. Rooms have been decorated with tropical plants and trees where cultivated sculptures would be found at every corner of the landscape. Genuine pieces of ceramic arts are decorated on designed wall to reflect the Tropical resort by the sea. Karona Tropical feature 55 superior rooms in 9 low rise buildings, 37 deluxe rooms with seaview in the main building 3 suites. We have connecting rooms which are sultable for families as they are two Deluxe rooms with connecting door, and 3 Honeymoon Deluxe, where we have a bathtubs over looking sea view. You may also opt for one of the three luxerious Karona Suite. These are connecting rooms of Deluxe and Superior (1 Single - 1 Double) best for a quality family or friends get together. ... more   less 
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Also Known As:
Karona Resort And Spa
Karona Hotel Karon
Karona Resort Karon
Karona Resort & Spa Phuket/Karon

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