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2 - 7 of 11 reviews
Reviewed 6 January 2013

My husband booked this place for a night through booking.com. The 'phone' number provided by booking.com was in fact a fax number so we couldn't call to get directions or double check our booking by phone. Result was that when the taxi driver couldn't find it he couldn't ring to get directions. Eventually we found it and instead of the staff welcoming us it seemed the place had no information about our booking. They seemed to find this funny which it obviously wasn't for us. The man sitting a the bar smoking when we arrived who seemed to have something I do with the hotel carried on smoking throughout the conversation and I had to move the suitcase as he was holding his cigarette directly over our suitcase and I was concerned the long piece of hot ash on the end of his cigarette would drop off and burn a hole in the case. In summary the staff were rude, off-hand, unprofessional and didn't care.
They eventually showed us to a 'superior room' (number 12). This faces directly into the bar area so no privacy unless you draw all the blinds which feels a bit like a prison. Air con and wifi work, and the paintwork, floor etc seem very clean. However there's an overpowering stench of stale urine (think uncleaned men's public toilets/smelly tramp) which is is disgusting. We asked to change rooms but were told there were no others available.

Stayed: January 2013, travelled with family
1  Thank FamilyRCBHBLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2018
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Stayed: September 2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2018 via mobile
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Stayed: February 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2016 via mobile
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Stayed: February 2016, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2015
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  • Stayed: January 2015, travelled as a couple
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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