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Reviewed 16 March 2018

We enjoyed very much staying for one week with our family (two adults, 4 and 6 year old girls) at Centara Kata Resort. The hotel was very clean and pool area was nice. Also the child playing area was good and our kids liked it. There is a bit of walking to the Kata beach, but there was a free bus to the beach in the mornings.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank laurakorhonen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veerapol P, General Manager at Centara Kata Resort Phuket, responded to this reviewResponded 24 October 2018

Dear laurakorhonen,


Greeting from Centara Kata Resort Phuket.

Thank you for the time you took to complete our online survey. I am appreciate to receive your great feed back about hotel and excellent services providing by the staff, Glad to her you and family had comfortably enjoyed staying with us. We look forward to the pleasure of welcoming you and your family shortly.

Kind regards,

Veerapol

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018 via mobile

We have just returned from a 11 day stay at Centara Kata Beach.

Our stay was great and we were meet by only nice and helpfull staff at the hotel.

The rooms are good with ok size. We lived in block J which is next to the elephant pool. It is nice surroundings and without noice at night.

The pools are very good with a great variation so they fit people of every ages. We were very pleased and specially the kids. You can get towels at the pool free of charge and there is a great culture where they dont accept that people reserve sunbeds they dont use so we were always able to get sunbeds when we were at the pool.

We used the hotel restaurant some of the nights and specially when there were theme buffet. The food was of high quality and with good variation. This and the great and polite service from the staff was the reason why we used the hotel restaurants 5 of the nights.

The only downside of the hotel (and probably many other kata hotels) is that there is a big resort in front of the beach which you have to go around to get to the beach - a walk of 800-1000 meters and not fun with children. There are some busses from hotel to the beach but we didnt try that service.

Everywere at the hotel we were meet by nice and welcoming staff which also made the vacation great for us all.

If we were going to Kata again we would definately consider to go to this hotel again.

Date of stay: March 2018
Trip type: Travelled with family
Thank KenthNel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veerapol P, General Manager at Centara Kata Resort Phuket, responded to this reviewResponded 24 October 2018

Dear KenthNel,


Greeting from Centara Kata Resort Phuket.

Thank you for the time you took to complete our online survey. I am appreciate to receive your great feed back about hotel and excellent services providing by the staff, Glad to her you and family had comfortably enjoyed staying with us. We look forward to the pleasure of welcoming you and your family shortly.

Kind regards,

Veerapol

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018 via mobile

Beautiful hotel with many pools and games, ideal if you have children. Far from the reception and pools dedicated to games, there is a relaxation area with pool and sunbeds, forbidden to children, so quiet and great for relaxing reading a book. Good pulenti full and varied breakfast. The reception is elegant, spacious and relaxing. The rooms are classic nineties rooms, nothing special. Clean. Convenient to go to the beach because it is not far, 5 minutes on.

Date of stay: February 2018
Trip type: Travelled as a couple
1  Thank Tontolinatnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veerapol P, General Manager at Centara Kata Resort Phuket, responded to this reviewResponded 24 October 2018

Dear Tontolinatnt,


Greeting from Centara Kata Resort Phuket.

Thank you for the time you took to complete our online survey. I am appreciate to receive your great feed back about hotel and excellent services providing by the staff, Glad to her you and family had comfortably enjoyed staying with us. We look forward to the pleasure of welcoming you and your family shortly.

Kind regards,

Veerapol

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2018 via mobile

The whole visit was very nice, especially the breakfast, loved it! Couldn’t imagine better breakfast selection! We liked our room, it was pretty spacious and had for example an airconditioning, mini freezer, hair dryer, electric kettle and great instant coffee!
We liked almost everything in the hotel, although we think that my boyfriend might have gotten a little food poisoning from the hotels pool restaurant (a reheated sandwich). The room was cleaned daily (when we didn’t put the green card on), but I think our sheets weren’t changed even at once in the whole two weeks. The pressure in the shower wasn’t that great, but it’s understandable, since it’s Thailand. Sometimes the wind shaked the window annoyingly (I’m very sensitive) and we could also hear some noises from the streets especially on the weekends.
And these were the only flaws within our stay, so I’d recommend this hotel, but if you’re a perfectionist maybe think twice.

Date of stay: December 2017
Trip type: Travelled as a couple
3  Thank tessikristiina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veerapol P, General Manager at Centara Kata Resort Phuket, responded to this reviewResponded 24 October 2018

Dear tessikristina,

Greeting from Centara Kata Resort Phuket.

Thank you for the time you took to complete our online survey. I am appreciate to receive your great feed back about hotel and excellent services providing by the staff, Glad to her you and family had comfortably enjoyed staying with us. We look forward to the pleasure of welcoming you and your family shortly.

Kind regards,

Veerapol

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2018 via mobile

The Centara group do themselves and their customers a disservice by marketing this as a 4 star hotel. If they pitched it as a 3.5 star hotel i think anyone staying there would feel they had a great deal.

But as a 4 star hotel it just doesn’t make the grade. The rooms and the decor are just so dated. Nothing wrong with them, but just soooo dated.

If your going on holiday to feel spoilt or have a bit of luxury this isn’t the resort for you. If that isn’t a priority then go for it, and there are certainly some positives

1. The rooms are spacious, we had a one bedroom room so heaps of space and privacy

2. The staff were friendly and helpful. After our first day we considered changing hotels (but didn’t get around to it) and the staff were very nice and fair about it even tho we had booked a non refundable deal. Kudos to them for being so helpful

3. Your right in the middle of the action but you don’t hear any noise at night. So great restaurants, shops, massages etc just outside your door.

4. We had a room with direct access to one of the pools which was convenient.

But.....I thought I’d snagged a great deal on a 4 star hotel and ended up with an ok deal at a 3.5 star hotel which can’t help but colour your view of it somewhat.

But if your after a really great 3.5 star hotel go for it and you’ll be pleasantly surprised!

Date of stay: January 2018
Trip type: Travelled with family
1  Thank aaronos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veerapol P, General Manager at Centara Kata Resort Phuket, responded to this reviewResponded 28 January 2018

Dear aaronos,

Greetings from Centara Kata Resort Phuket!


Thank you very much for taking the time to fill in our guest survey, it helps us to take faster actions on needed areas and departments.

I have noticed your comments and feedback about our room is spacious and staff are friendliness. I hope you had enjoyed your stay with us recently. In addition, regrading to rating of our our hotel from 4 stars to 3.5 stars.Please accept our sincere apology for not meeting your satisfaction and we are trying to lift up the level of our standard to reach all guest satisfaction seriously. Rest assure we will address all your comments and ensure there is a better consistency from now on, and we hope to be able to welcome you back in the near future to show you are improvement.

Kind regards,
Veerapol

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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