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Very good
13 reviews
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Holiday Rental House -
5 Bedrooms, 2 Bathrooms, Sleeps 12
Thornton Rust, Yorkshire Dales National Park, North Yorkshire, England

Reviews from our community

Very good - based on 13 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Ipswich, United Kingdom
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Cold house, unhelpful owner”
Reviewed 17 April 2013 for a stay in March 2013
people found this review helpful

This is a lovely house in a good position but we were very disappointed to find the temperature only 7C inside when we arrived although the thermostat was set to 16C. We turned the thermostat up and eventually the temperature reached an acceptable level.

Later in the evening the circuit breaker for the boiler flipped and the house gradually got very cold again. When we flipped the circuit breaker back on the heating returned only until we ran hot water and then the circuit flipped off again.

No heating! No hot water! Bitterly cold outside and getting colder inside!

We phoned the owner in desperation because the house was very cold and we were travelling with an infant and an elderly, frail person. The owner lives hundreds of miles away and offered no assistance apart from saying we'd caused the problem by plugging in a baby monitor. Since the heating still blew the circuit when the baby monitor was not plugged in I think she was clutching at straws.

She called out a plumber the next morning who found condensation where it shouldn't have been and said he thought that had caused the problem. He removed that and said "That should fix it." Given the bitterly cold weather and the fact that the temperature inside, the house dropped to 7C during the night we decided not to risk staying and left for a hotel.

This house is in a lovely position so, perhaps a summer stay would be OK. But we found it cold when we arrived and the heating failed during our stay. It is no exaggeration to say we were lucky no-one died of hypothermia during the night.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Good views
Liked least: Failing central heating, hot water and electrics. Poor support from owner
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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