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All reviews great hotel rooms are clean cable car would recommend this hotel to anyone keep coming back breakfast and dinner nice staff hotel staff swimming pool wellness spa gondola slopes cleanliness ski barman row
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32 - 37 of 575 reviews
Reviewed 25 February 2016

We had an excellent stay at Luna. The staff were so nice. Food was superb with a really varied menu. Breakfast was a real highlight. We loved the pool and spa area too. But the main feature was the attitude of the staff. Very helpful, very customer focused. Top class.

Date of stay: February 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Daniel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2016

very friendly place and personnel, close to the gondola with ski bus going up and down constantly for the lazy ones. Nice clean rooms, great food and ambiance of the bar not to mention the bar staff. Very helpful hotel management, I was positively surprised.

Room tip: convenient location for ski vacation
Date of stay: March 2015
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank mareks597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2016

The staff is very helpful, friendly and hospitable. The room was clean and spacious, the bed was good. The food was extreemly good with a lot of possibilities and variety. The hotel was very nice. The welness is beautiful with different kinds of water jets and jacuzzi. Also there was an hammam and sauna, also a lot of good deckchairs around the swimming pool and in the rest room of the sauna. We enjoyed our staying.

Room tip: Superior room was OK.
Date of stay: February 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Catherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meneghini L, Direttore at Luna Wellness Hotel, responded to this reviewResponded 23 February 2016

Dear Mrs Catherine,
thanks for the time dedicated to us for review.
It's always a pleasure to know that the holiday has met the expectations and that services had and enjoyed were great!
From me and all the staff thank you and we hope to see you next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2016

Location is perfect - 300 metres from the gondola, and if you don't fancy walking in the skiing shoes, there is a gratis minibus which brings you right to the door. The hotel is very quiet. We had a room at the back, however if you plan spending more time in the room, ask for one at the front. The back ones are very dark - there is a hill just a few metres from the windows. Also, the air in the room was stiffling, as if they had issues with ventilation. We could only sleep when the window was open - but then it was becoming cold.
We found out from the leaflet that we have actually been upgraded to a superior room, however the room was quite small, I think the standard ones must be claustrophobic.
Take your own shampoo - they provide soap only (in the dispenser)
The food is good and quite variable. The service in the restaurant is absolutely charming and very proffesional. Special thanks to Salvatore for his neverending smile. Also, the rest of the service (reception, management) is very helfpul.
Swimming pool is nice, clean and relatively big (for a hotel). There is one thing, though, which they don't advertise on web site: in theory children are only allowed in the pool until 16!!!!! After our conversation with the manager (skiing classes normally end at 15 - 15:30!) they said we could stay until 17:30, but then it's adults only. I do understand the policy as such, but it should have been clearly advised up front, when choosing the hotel.
WiFi free of charge and working, but very slow.
Overall, a mix of good and bad feelings.

Room tip: If you plan spending more time in the room, as for a front facing one. These will be a bit louder, but with some daylight.
Date of stay: January 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Aleksandra_Anna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meneghini L, Direttore at Luna Wellness Hotel, responded to this reviewResponded 23 February 2016

Dear Mrs Aleksandra,
thank you for the time dedicated to us for review.
I carefully read all written notes and overall I'm glad that you had a lovely holiday with us.
I hope to seeing you next time.



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2016 via mobile

It's been my second time in Hotel Luna and not the last time. It has been amazing. Wonderful food and a beautiful place to be. The staff is so kind and especially Andrea and Valentina made it a holiday to never forget. Hopefully we will see you all again!

Date of stay: February 2016
Trip type: Travelled with friends
1  Thank -Maickel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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