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Reviews (897)
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All reviewsanse lazioour honeymoonnature traila la carte restauranthalf boardfree shuttlethe main hotelthe hotel offerswatching the sunsetmangolounge areahired a carpalm treesstandard rooma wonderful holidayprivate beachpraslin island
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Reviewed 10 March 2018 via mobile

It's overall a good resort. However, a few things could be improved to make it an excellent one.

The areas of improvement are as follows :
* wifi is quite a lot of times unreachable. Probably because there are too many people on the same router. They should just put more in.
* Food is average. Lunch sandwiches are very good, breakfast is alright, but dinner time food, being in the "à la carte" restaurant or in the buffet is a bit tasteless... overall too cheap quality ingredients in regards to the hotel price. That must be improved because it gives a bad impression
* There are a lot of sandflies all the time and everywhere. We haven't had that problem anywhere before on Mahe or La Digue hotels, so I don't know wether it's a Praslin problem or a Coco de Mer specific location problem. And they are completely insensitive to DEET so you just get bitten... every day, all day... that did get so much on my nerves in the end... I think they could spray the place as they do elsewhere

The good things about the place :
* Very good staff : they are almost all very helpful and very graceful (apart from some of the waitresses)
* Rooms are very nice and clean with very comfortable mattresses
* The location is postcard beautiful
* The women from the spa are so good at what they are doing and the spa is not too overpriced, do indulge in a massage if you can
* Free bus to Anse Lazio 3 times a week

I would globally recommend the place if you can have a cheaper price

Stayed: March 2018, travelled as a couple
1  Thank Virontherun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coco H, Director of Sales at Coco De Mer Hotel And Black Parrot, responded to this reviewResponded 25 March 2018

Dear Guest Virontherun
Thank you for taking the time out to leave your detailed review on line. The team are delighted that you have recognized their help, assistance and services that they provided - as well as the comforts of the rooms and location. The spa staff are so gentle and dedicated - and are so happy that you have mentioned them.
We apologise wherever we have fallen short - with us not living up to providing the desired taste for your pallet - however rest assured, it is always a work in progress, striving to satisfy the needs and tastes of different guests - from all around the world.
Living in an environment that is protected and conserved as well as preserved - we are careful not to spray poisonous substances to harm the nature. However, reading comments from past guests, over a lengthy period of time, without any of them complaining about Sand flies or being bitten at the hotel by them, illustrates that the problem may not lie at the Coco de Mer. However, we are on a tropical island and insect bites do occur. We apologise for this inconvenience, nevertheless hoping that you have taken home with you - some amazing memories of Praslin Island and the Coco de Mer.

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Reviewed 5 March 2018 via mobile

This would be one of best 4 Star Property in Praslin. Beautiful beaches, white sand, infinity pool, sunrise and sunset makes this place awesome.
We stayed for 2 nights at Black Parrot suites, with beautiful view of Ocean.
Had a memorable dinner date with my beautiful women. CoCo De Mer can be summarized in one word "Perfect".
All Value for your hard earned money.

Stayed: February 2018, travelled as a couple
Thank piyush a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coco H, Director of Sales at Coco De Mer Hotel And Black Parrot, responded to this reviewResponded 25 March 2018

Dear Guest piyush a
Thank you for summarizing your stay with us as 'Perfect' - and for taking the time to leave your most valued comments behind. It is comments like this that motivates us as a team, to strive even further in delivering the services and facilities desired by our guests.
We are delighted that you enjoyed amazing views from your Black Parrot J Suite and also a most memorable dinner.
Should you travel our way again - we trust that we will still remain your accommodation of choice on beautiful Praslin Island.

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Reviewed 2 March 2018

We spent an idyllic week at the newly renovated Coco de Mer hotel. The staff were so friendly and helpful. The accommodation was spacious with a beautiful view (we were on the hillside, rather than taking a beach-side room, but that would not be good for those with mobility problems). We opted for half-board and were not disappointed, the evening buffets were delicious, varied, and beautifully presented. The beach is pleasant and the hotel runs regular visits to Anse Lazio at the other end of the island. There are also tour operators who can arrange visits to nearby islands and Vallee de Mai. Going in February meant we did have some very heavy rain but it is an island with very changeable weather patterns; the rain usually cleared up quite quickly.

Room Tip: Families probably best in beach-front room; honeymooners in Black Parrot Suites; for peace and views go for the hillside rooms.
  • Stayed: February 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Sue F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coco H, Director of Sales at Coco De Mer Hotel And Black Parrot, responded to this reviewResponded 25 March 2018

Dear Guest Sue F
What a wonderful way to end your day! Cocktail in hand and watching the sun set over the horizon!
Thank you for taking the time in leaving behind such wonderful - and positive comments. The team really appreciates the feedback - and it satisfies us to know that yet another guest of ours has appreciated the service and facilities provided by us.
Thank you too for understanding that this is the Tropics - and it does rain here - however clears up quickly as you have experienced.
We take this opportunity in wishing you happy memories of Praslin Island and your stay here with us at the Coco de Mer - where peace prevails!

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Reviewed 28 February 2018

A magic location surrounded by forest, ocean and birds! Peace, harmony within nature, kindness of staff, quality services, excellent room, tasty food, intimate private beach, all make you feel in paradise! We are just waiting to return!

Room Tip: For having the best ocean view and the birds on your patio, choose a superior room
  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank carmen072018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coco H, Director of Sales at Coco De Mer Hotel And Black Parrot, responded to this reviewResponded 1 March 2018

Dear Valued Guest carmen072018
What a wonderful comment you have left behind for us! Thank You. Your description is so intense and we are delighted that you enjoyed your stay at the Coco de Mer. Thank you for recognizing and enjoying the various aspects of nature that surround us.
The team are thrilled that you have mentioned their kindness, quality of services they provided as well as the tasty food that was prepared for you.
We are just waiting for you to return!
We wish you incredible memories of your time here with us.

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Reviewed 26 February 2018 via mobile

It is a pity that such beautiful property is let down by atrocious policy and service
1. They provided 2 small bottles of drinking water only on first day and demanded exorbitant rates when we asked for more bottles on the 2nd day
2. Mango bar serving drinks and Ala-carte menu was manned by most ill mannered and arrogant lady. We went there at around 6 pm and wanted to order few drinks and finger chips. Firstly she very rudely asked us to placed the order at the bar counter and told us that eatables can only be supplied after the kitchen opens at 7pm.
3. We ordered a few drinks and went back to the room to return at around 9:10 pm to have dinner. Now we were shocked to be informed that last order for dinner can be given only till 9pm. We were asked to have dinner at the buffet restaurant which charges approx.50 Euro per person
4.We wanted to order something in the room but were told there is no All day dining menu or room service after 9 pm
5. Fortunately we met Mr. Harry at the restaurant who helped us in taking a few main course dishes from the buffet and charge us only for those dishes.
5. When we walked back to the room it started raining. On asking for umbrella at the reception again we were rudely told that all the umbrellas have been taken away by guests.

We were shocked to experience such pathetic policies and service that the hotel provides after charging almost EUR 250 per room night.

Stayed: February 2018, travelled as a couple
1  Thank JSTRAVEL_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coco H, Director of Sales at Coco De Mer Hotel And Black Parrot, responded to this reviewResponded 1 March 2018

Dear Valued Guest JSTRAVEL_13
Thank you for taking the time to leave your comments on Tripadvisor. We are so disheartened to hear that whilst you appreciated the accommodation part of your stay with us, we fell short in providing the service expectation that we are known for. It is also important that you have detailed our shortcomings and your comments will certainly assist us in improving the areas that impacted negatively on you.
Just a short note of information for you regarding bottled water....
We try to limit free bottled water as a daily gesture to guests - as we try hard to control and prevent the use of unnecessary amounts of plastic bottles being discarded and left behind on the island. We hope that you appreciate this as well.
Nevertheless - we trust that you enjoyed Praslin island and took home some wonderful memories of the Seychelles with you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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