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Vedema, a Luxury Collection Resort, Santorini
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Reviews (544)
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All reviewsprivate beachwine tastinghotel shuttleshuttle serviceblack rosestarwood pointssister propertyblack sand beachangelina joliebeautiful propertyfree shuttlesmall villageoff the beaten pathfira and oiarecommend this resortturn down serviceour honeymoon
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Reviewed 11 August 2016

This was the first stop on my husband and I's 21 day honeymoon! We arrived late and the shuttle picked us up at the airport, we were given lemonade at check in and a bottle of bubbly in our room! The staff was very friendly and helpful- the shuttle will also bring you to the black sand beach and down town Fira on their pre-made schedule! The hotel is located in a quite romantic area on a vineyard!!

  • Stayed: June 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank J4n7c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthi M, Διευθυντής at Vedema, a Luxury Collection Resort, Santorini, responded to this reviewResponded 12 August 2016

Dear J4n7c,

thank you so much for this wonderful review. We appreciate all your kind comments about our staff, services and location.
We hope we have the opportunity to welcome you back on your next stay in Santorini and we are wishing you a fruitful life together with your husband full of love and happiness.
Best regards,
Anthi Maneta
Hotel Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2016 via mobile

The hotel has lost its WOW , staff are rude , accommodation average , this is called a luxury hotel by SPG , but basic at best , it's a quiet away from it all hotel which is good , but too many noisy kids by the pool , disappointing ,
Staff need clean un stained uniforms in the breakfast restaurant . Overall not up to a luxury collection hotel

Stayed: August 2016
5  Thank koshouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthi M, Διευθυντής at Vedema, a Luxury Collection Resort, Santorini, responded to this reviewResponded 13 August 2016

Dear Koshouse,

I regretfully read such a review for our hotel, especially when most of the comments we receive as feedback have to do with the helpfulness and kindness of our staff. In any case, I would be interested to learn some more details about your stay with us and why you felt our staff was rude or that your SPG status was not honored. You are welcome to use my email manager@vedema.gr in order to give me your detailed feedback about your stay with us.
Kindly let me clarify that SPG benefits as an early check in , late check out and free upgrade are always subject to availability in resorts, something that I am sure you will be aware of, as a valuable SPG member.
I can reassure you though that we have no reason to deny any of these benefits when there is availability as our major goal is to create memorable experiences for all our guests.
Moreover, Vedema is a family friendly resort, accepting children that maybe other resorts don’t .
Thank you once again for your feedback and for giving us the opportunity to address with some areas that need improvement. I am deeply sorry that your experience with us didn’t meet your expectations and I truly hope we will welcome you back in the near future and alter your first impressions from your stay with us.
Best regards,
Anthi Maneta
Hotel Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2016 via mobile

This would be a nice hotel if it was run by people who actually wanted to make the guest experience better. Instead, everything is run for the convenience of the staff. Despite Starwood Platinum status, the staff denied both early check in and late check out. No apology, just a very curt statement of no availability. No recognition was given for Platinum status. We were ordered out of the pool at 8pm for alleged cleaning, because that is a convenient time for the staff. We had to take a taxi to the beach because of the very limited shuttle service from the hotel. The 1pm beach pick up shuttle never arrived. A call to the hotel staff was again greeted by a rude reply that there was a delay. Again, no apology. We went to a better hotel, Esperas, that day. The staff's attitude was much more pleasant and friendly. Looking at other reviews, I can see that other guests have also been treated badly by the front desk

Stayed: August 2016, travelled with family
5  Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthi M, Διευθυντής at Vedema, a Luxury Collection Resort, Santorini, responded to this reviewResponded 20 August 2016


Dear Stephen H,

A review whether positive or negative, it is always welcome and extremely helpful for the hotel, as long as it relies on honesty, facts and justifiable reasons.

Please allow me to clarify the following:

1. Your reservation for a Dorian Suite was upgraded in an Athenian Suite by honoring your Platinum status, having 2 bedrooms, one of which had a roof top with panoramic view to the whole village of Megalochori, the vineyards and the sea.
2. Your booking for a Dorian Suite was for 1 night only, as our hotel was fully booked for the rest of the days and you had already arranged your stay in Oia in the other hotel you are mentioning, meaning that the reason of relocation was just the lack of availability in our hotel.
3. Early check in and late check out are always subject to availability and as a Platinum SPG Member you have experienced that before. As in many other resorts the official check in time in Vedema Resort is at 15:00 and the official check out time is at 12:00 noon. It was indeed a day with full occupancy and we did apologized for not being able to provide an earlier check in, since our hotel was fully booked and we were unable to offer you these additional benefits. Let me mention at that point your threat to our Front Office employees reporting in Trip Advisor the denial (for you) – inability (for us) of an early check in and late check out – something that you finally did.
4. Our pool is open from 08:00 till 20:00 – hours within the daylight for safety reasons. These hours are announced and clearly written on the sign “Pool Rules” that is located by the pool.
5. As per the shuttle service, allow me to clarify here that we are the only hotel on the island that offers complimentary shuttle service every one hour to/from the beach and we believe that having a complimentary shuttle to the beach every hour cannot be considered as limited service! We did apologized though as your transfer back from the beach was with a 15 minutes delay due to traffic.

In any case, Mr. Stephen H, we truly want to offer memorable services to all our guests and this is our aim. We believe that it is pretty unfair to give a 1 star review in a hotel based on such reasons.
Looking forward to welcome you back in the near future.
Best regards,
Anthi Maneta
Hotel Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2016

Once again I have had the great pleasure of spending my vacation at this outstanding resort. From the minute we arrived we were made to feel exceptionally welcome and were recognised by many of our friends as having visited the hotel on many occasions previously. I cannot recommend this hotel highly enough, every member of staff was extremely polite, courteous and helpful, and above all friendly, nothing was too much trouble! My very sincere thanks to everyone whom we met at Vedema, sadly too many of you to name individually here. I am very much looking forward to our return visit in September

Room Tip: Villas with private pools are glorious
  • Stayed: August 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthi M, Manager at Vedema, a Luxury Collection Resort, Santorini, responded to this reviewResponded 9 August 2016

Dear Catherine,

the fact that you trust Vedema Resort every year for your vacation in Santorini is very honoring for us all and we are truly grateful for that.
Thank you one more time for staying with us and thank you for your time taken to review our property on Trip Advisor.
We look forward to welcome you back in September!
Best regards,
Anthi Maneta
Hotel Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2016

This property is not on the caldera, so if you're looking for caldera view, this is not the place for you. It's in a small residential neighborhood. Relatively close to the beaches. Rooms are much more spacious than in Oia (we also stayed at Andronis suites during this trip). I think this property is more family/small kids friendly. Very laid back. Staff was helpful. Clean, but our restroom smelled funny and we had to close the door. The water was also salty ( I guess that's normal for Greece?), which was weird for us because we didn't have this issue in Oia. There is a free shuttle to the beach, but it was super hot and we couldn't stay out too long (in July).

  • Stayed: July 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Kelly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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