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All reviews windsurfing school sea view wind surfers beach bar top floor few minutes walk beautiful hotel windsurfing kit vassiliki bay rooms are clean greece lefkada equipment kitchenette island wave balconies
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Reviewed 2 August 2016 via mobile

They didn't have the room we booked and they lied to us about it
They tried giving us a cheaper room and when we didn't agree they tried sending us to a different hotel
Really bad experience
I would recommend to anyone who wishes not to ruin their vacation to stay away

Stayed: August 2016, travelled with family
6  Thank EranandAnat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2016 via mobile

After over 4 weeks of travel this was the worst experience and service we had encountered!

After a long trip to Lefkada and unloading all our luggage, we arrived at Grand Nefeli, only to be told "Oh, we don't have a room for you here, but we have a room at our other hotel Grand Theoni, so you'll have to go and stay there".

We we're in shock to say the very least!! I had even emailed before we left and called the hotel to confirm our booking, but nothing could have prepared us for the incompetent staff there!

The lady at reception, eventually admitted it was their mistake and only offered a "sorry". That was it, sorry!! A sorry and off you go, put all your luggage back in the car and find the other hotel that was in the busy town and not on the water like we had originally booked!

To top it off the owner of both hotels was extremely arrogant and even went on to explain that he is giving us a good deal at Grand Theoni as he won't charge us any extra as this hotel is more expensive. In actual fact he was charging us more than what was originally booked!! His explanation was that "if you booked now you'd be paying considerably more". I went on to say that "I booked in March 2016 and secured a better price so today's rate does not count!!".

When we stated that we are not happy and should not pay if we cancelled, he explained that under the terms we would have to pay, as he was only obliged to provide a replacement hotel at equal or better than the Grand Nefeli's current 4 star rating!

He knew we were stuck and had us in a difficult situation as it was 5pm and by that stage, the kids were tired and restless. So we accepted the room they offered.

This so-called "hotel manager" ruined the last leg of our 5 week family holiday as he was arrogant, obnoxious and dishonest!

This hotel made us feel like we were at fault, despite it being black and white that it was their error. They ruined our day and delayed us from our plans for the afternoon.

The only positive was that the lady at the Grand Theoni (can't recall her name), was eventually empathetic to the situation, and agreed to charge us the pre-booked rate. She became quite helpful during our stay.

Stay away from this hotel considering its run by such an arrogant owner who thinks he can bully people rather than service them!

Stayed: July 2016, travelled with family
4  Thank Kosfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2016

Very bad smell, very old rooms, dirty, hairs everywere.The room had a door unlock and they lold us they lost the key. Trere are no stars in this hotel.Dont go there.Too much money for nothing. Stay away. ZERO.

  • Stayed: June 2016, travelled with family
    • Value
    • Rooms
    • Service
4  Thank olgapa20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2016

A fantastic location, really lively water sport area, hard-working young members of staff, comfortable rooms which are excellently cleaned and have marvellous views, the hotel has everything going for it. We just felt that the bathrooms needed updating and there are areas that need better use - the bar and front eating area need to be brought up to the standard of the other hotels in this fast-moving and emergent area.

Room Tip: Fantastic views from the higher rooms
  • Stayed: July 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Anthony G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
teo_lefkada, Διευθυντής at Grand Nefeli, responded to this reviewResponded 1 October 2016

Dear Anthony,
thank you for the comments and the advice!
Hope to see you again!

Best Regards
Grand Nefeli Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2016 via mobile

Very relaxed hotel. Fantastic place to windsurf. Good surfinstructors, very helpfull staff. Nice rooms with spacious balconies with a fantastic view. Nice pool. 10 minutes walk from the authentic village of Vassiliki.

Stayed: July 2016, travelled with family
Thank Dimitri d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
teo_lefkada, Διευθυντής at Grand Nefeli, responded to this reviewResponded 1 October 2016

Dear Dimitri,
thank you for the review!
We're glad you enjoyed the hotel and the windsurf as well!
Hope to see you again!

Best Regards
Grand Nefeli Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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