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All reviews main bar across the road magic show big variety room was spacious and clean chania city center stews functional kitchen canteen style high service level manager christos a wonderful vacation special thanks bad points clean water busy road star hotel
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Reviewed 11 October 2017

We have been in hotel Creta Palm for 2 weeks from the end of september to the 2nd week of october. We've booked a studio with all inclusive arrangement.
The studio was located near the 2nd pool on a quiet side of the complex into building block G. The hotel was fully booked, but we didn't had the feeling that is was, pretty nice. Maybe this is relative to the time of the season.
Every day in exception of sunday the rooms are cleaned and we got a fresh set of towels and shower gel or shampoo when needed.
It's possible to use the laundry service for about 10-12 euro for a full plastic bag of clothes.

The all inclusive arrangement was good, above our expectations actualy. Every day of the week there are plenty dishes and every day a different live cooking dish to choose from. The breakfast and dinner are located in the restaurant on the first floor of the main building. The lunch is mostly served on ground floor near the bar at the pool, depending the weather. For example the breakfast includes: Greek yoghurt, fruits, dried fruits, muesli, little cakes, different breads, cheeses, hams, jams, salads, pancakes, eggs in all shapes, sausages.. plenty choises for everyones need i guess.
Don't forget to taste the mouthwatering pork and chicken stews when they are offered at lunch or dinner... really nice.

The staff of a hotel can make or break your holiday.. in the case of Crete Palm they definitely make your holiday..at least in our case. Some are smiling more then others, i guess it’s the Greek temperament. But they all seem to love their jobes and ready to serve the customer, and that gives some positive energy. Be kind and receive kindness. Special warm thanks to Dimitris, Katrina and Grigorios who make the bar alone worth for a stay, chat, drink and food.

About the area, the hotel is located just before the main centre of Agia Marina.
There are a few small markets, pharmacy, restaurant and bars nearby, but if you walk about 10-20 minutes, you're in the middle of the main street full with eating/drinking possibilities and bigger beach bars when needed. If you go further you’ll find the more crowdy Platanias.
Much people wrote about a busy road in front of the hotel, maybe it's more busy in the high season, i prefer to call it lively in this time of the season.
The beach is nice for sunbathing, snorkling or a walk or chilling in one of the bars located next to the beach.
When you want to go on a romantic spot for the night with good food… Rustic Garden is definitely worth it at Agia Marina in about 20 minutes walk.
Because the upcoming ending of the season it's a little more quiet in this time of the season but definitely not dead.
When you have the financial possibillities to hire a car for exploring the island or part of the island on your own, i really recommend it. Balos Beach and Elafonissi beach alone are worth the trip. If you enjoy winetasting i also recommend a visit to Dourakis Wineries and Manousuakis Wineries. The old town and harbours of Chania and Rethymnon are worth a visit. Bit touristic but the setting is nice with Venetian influances and small alleys with small restaurants and bars. For a nice historical trip visit Milia, the monastries above the airport of Chania, Agia Triada and Katholiko and ancient Lappa near Argiroupolis.

Room tip: Room with seasight, behind 2nd pool block G is a nice quiet place. The hotelblocks have elevators for disabled people.
Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Nick_Schram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2017 via mobile

We are a family of four, 2 adults and 2 children age 10. Our stay was for summer vacation during the children's school vacation time. This means we went at a very busy time and families from all over Europe are there at the same time. I am American but my fiancé and his children are Dutch. Sometimes as an American, I find it difficult to understand how some of these hotels operate. It is an interesting experience how families 'holiday' during school vacations. We purchased a 10 night stay in a family style apartment...booked through an agency. The apartment was great and the air conditioning worked brilliantly. Thankfully, because it was very warm in August. With the 10 nights, we had breakfast and dinner included. All in all our vacation at Creta Palm was a good deal. The hotel is located in a great spot, not far from the main city, Chania, and across the street from the beach. The beach is fantastic and plenty of sun chairs and umbrellas. My biggest complaint about the Creta Palm was the food. Not that it was bad but it was what they had to offer. I had expected more fish options and healthy salads. Unfortunately, most meals were heavy and warm meat stews. Not exactly the kind of food you want on hot summer nights. All dining is al fresco and it would get very warm at times. Hot food on top of that, was not that pleasant. There are many good restaurants close by and definitely recommend leaving the property to explore. Creta Palm is perfect for families, conveniently located, staff is professional and friendly, and the rooms were clean. Although the towels really need to be replaced. For an American standard, this is a 3 star hotel. If you keep that in mind, you won't be disappointed.

Date of stay: August 2017
Trip type: Travelled with family
Thank Renee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2017

good food and plenty to choose from and good variety. nice staff and very cozy hotel area. very clean and fresh. the only downside was a very busy road that had to pass to get to the sea, there were no crossings point.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
2  Thank Gunilla V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017 via mobile

From the moment I stepped into this hotel until the end of my week I was made to feel welcome by the lovely staff here!! I was a bit worried as,i was alone travellig but there was no need to worry......Thank you to the lovely Sofia for helping me at reception for all my queries!!! So very help full also the lady with red hair I did not get her name but she was really pleasant too!! The food was lovely every day something different maria and her team gave excelent service and friendly!!! Katerina on the bar works very hard and always so polite and smiling such a lovely lady she is an asset to hotel... gregoris the waiter is very hard working and attentive ...so helpfull ..I only met Dimitri one time but he loves to joke with guests ..so funny!!!! Rooms are cleaned daily and are spotless very spacious too! Pools,are kept clean also this hotel deserves more good ratings as I had a wondeful week here I will return very soon !!! Thank you all at creta,palm !!!

Date of stay: September 2017
Trip type: Travelled solo
3  Thank thedutchess001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

First time in Crete, this hotel was recommended by the agency and we were not disappointed at all. We got a 5 bedroom suite, had great cleaning service, impressive view, quiet complex, had 0 problems with the neighbors or the environment for that matter. Would definitely consider going again! The food was good and of course the pools were a plus. Friendly and cozy all around.

Room tip: Top floors for sure with seaside view.
Date of stay: September 2017
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank Flueras R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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