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Reviews (370)
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All reviewsmain baracross the roadmagic showbad pointspool barroom was spacious and cleanchania city centermanager christosa wonderful vacationthe hotel was fully bookedclean waterbusy roadsmall kitchenetteevening entertainmentair conditioningrestaurants and barsstar hotel
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Reviewed 4 September 2017 via mobile

We stayed for two weeks at Creta Palm Hotel. Hotel has a good location close to Platanias and Chania. Rooms are kept clean, has enough space and overall atmosphere is positive. Pool areas are clean and well kept. Staff is helpfull, especially we want to thank Dimitris and his staff from the bar. Dimitris was always positive, willing to help & quide. In case you are not in the mood for chatting he gives you room needed - and the extra mile he is ready to take for his customers, amazing. Bar staff will quickly learn your name and favourites and that makes you feel special, nice :). Something that bothered is same as with all hotels - People started to reserve sun beds before breakfast and left them reserved even they were not in the pool area. Still we can truly recommend this hotel.

Stayed: August 2017, travelled with friends
Thank Jani H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2017

As Senior Citizens and Travelers we appreciate comfort, high Service level and delicate delicious food, not to mention long drinks. The Chef was a true wizard, - especially with regard to the Sauces,- very tasty. A pleasure for the Pallet.
At Crete Palms, we found it all,- and the price for 2 weeks with Detur.com was reasonable for a 4 star Resort.
We wrote Crete Palms prior to our departure to ask the reception girl Eva if the apartment was equipped with a Coffee-Brewer, - and voila,- she arranged for a brand new one. The Kitchen was well equipped. On top of that. - Eva also arranged for us to have, what we think was, the very best apartment # 954 right in front of the best pool. That’s my kind of girl.
The apartment had the same girl both weeks we were there, and she kept it just the way we like it. Spotless and nice
The Entertainment, next to the Pool closest to the Reception and Main-Bar, 3days a week was so-so,- one show was a Magician but mainly for the Kids
The Bar, was the turning point/Center of Crete Palms, where Dimitris the Bar Boss was not only a barman but also the one who kept everybody happy and content and amused. A real showman, and could he ever make drinks. His 2 assistance did a marvelous job keeping a constant flow of drinks to all the Guests. If we owned a restaurant or a Bar,- we wouldn’t hesitate to employ Dimitris. He deserves the attention of the Owner plus a raise in salary I’m sure .
The Crete Palms get our vote of confidence and recommendation.

Stayed: August 2017
1  Thank Jan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2017

we stayed in this Hotel in June2017 for 7days and we loved it, not just the Hotel but Crete in general and Greek people. Staff is very friendly and helpful, i contacted Hotel in advance to book us a taxi from the airport and they did with no problem, taxi driver was there expecting us with a smile! Room was clean and spacious enough, bed was very comfortable, we had half-board with the Hotel and didnt regret it, food was very good with lots of options including European& Greek food. There is no kettle, teas or coffees in the room though so bring your own. Wi-Fi is not free, 12 Euro per week which is not too bad. Red sand beach is just across the road from the Hotel and is amazing, very clean sandy beach with shallow clean water which was just great for us, our 7year old son could just splash and swim without us worrying. Only thing which was a little annoying in the Hotel was the rooster living somewhere in the private sector nearby as we could hear it during day and night (we stayed in the building H at the back of the Hotel so avoid that area of you want peace and quiet) Nothing too fancy in the area but lots of cafes and restaurants to eat out. Bus stop to Chania town is just a few metres away and takes about 15mins to get there. Overall it was very relaxing great holiday by the sea, if sun, sea and great food is what you want for your holiday then this place is for you.

Room Tip: stay away from the back of the Hotel as you can hear Rooster there
  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Elvira0972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2017 via mobile

Wel its very finne, lovely and nice place. Food it very tastet and good. Hotel In ploiment its very hopely and nice, her and hes service it very, very exelend. We member exuali spesial hopely and frindly man named Dimitri he is right man service customers. We family Tuononen thanks all hotel bloiment and manager. Its Best summeri holiday week event, thanks!

Stayed: August 2017, travelled with family
Thank Jari T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2017 via mobile

This hotel is amazing. The staff were so helpful and friendly, from before we arrived where they agreed to house us away from the entertainment area and supply a kettle in the room, to daily interactions, from the ladies on reception, the waitresses (big shout out to Stella who was always so welcoming at every meal time), the bar staff, the cleaners, honestly, we cannot fault a single member of staff, who all work so hard. We enjoyed every single meal. Huge compliment to the chef(s), every meal was varied and honestly mouthwatering!! Real bacon served for breakfast!! We cannot fault the food and were spoilt for choice. My only suggestion would be to provide a bit more of a selection for children at dinner times, but in saying that, my daughter did not go hungry and enjoyed breakfast and lunch the most! The drinks served at the bar were always ice cold, which was so appreciated. Loved the Pina Coladas, and drank far too many! Snacks of sandwich rolls or pizza (only saw pizza on one day) and ice cream is served between meal times. The hotel is very well kept, immaculate grounds and common areas, the pool is very clean and not overpowered with chemicals. No early morning towel dash, but we did find that we needed to reserve sunbeds when we went for breakfast as the best sunspots did fill up by 10am, but there were always spare sunbeds available. The hotel room was very clean and comfortable, with the maids doing an excellent job of cleaning, leaving pretty towel displays each day. The beds were lovely, firm but comfortable. So nice to be able to chose between having a bath or a shower, with good water pressure. It was lovely and quiet at night. Entertainment was provided: karaoke, singers, magic show, Zumba in the pool. We have been to 3 star all inclusive hotels in the past and can say, hand on heart, that Creta Palm is definitely a 4 star in comparison.Stalos Beach is beautiful, the sea warm and the water so clear. There is nothing more to say except a very big thank you to all the staff at Creta Palm for making our holiday so amazing!!

Stayed: August 2017, travelled with family
Thank HolidayDreamMaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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