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Vickey D

Great stay :-)

4.0 of 5 bubblesReviewed 6 May 2024
The hotel was great. Centrally located, but also out of the extreme husstle and bustle. Close to shops,markets and restuarants. A great plus was the water refill station which really helped us as we drink litres of water a day, this becomes costly after a few days in Bali. Friendly and helpfull staff and a good breakfast. The bed was very comfortable and aircon working perfectly. The hotel does however need a few upgrades such as towels and pillows. Although this is small things and did not affect our overall stay and opinion of the hotel. Our neighbours was noisy and once i told reception they wanted to immediately move us and assist with making our stay more comfortable. Will definitely recommend this hotel.
Date of stay: May 2024
Room Tip: Bring a water bottle so you can refill for more:-)
Trip type: Travelled with friends
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SenS Hotel, Owner at SenS Hotel & Spa, Ubud Town Centre, responded to this review
Responded 2 weeks ago
Dear “161vickeyd”,

Thank you for staying with us and thank you for sharing your SenS Hotel experience on TripAdvisor.

We're thrilled to hear that you had a great stay at our hotel.

Our hotel location is indeed very central and does offer many great advantages, such as providing easy access to the major attractions of Ubud, while also offering a retreat from the hustle and bustle of Ubud town in the evening.

I am also happy to know that you appreciate the small touches offered at the hotel, such as our water refill station, which is indeed a convenience for our guest, as well as helping to reduce the plastic waste in Bali.

As for our rooms, we understand the importance of a good night's sleep, so we're delighted that you found our beds comfortable and our air conditioning in perfect working order.
Your feedback regarding towels and pillows is valuable to us, and we appreciate your understanding as we continuously strive to improve our amenities. I am also pleased that our reception team responded promptly to address the noise issues from your neighbours and were proactive in taking action; making your stay more comfortable.

Thank you again “161vickeyd” for staying with us and we look forward to welcoming you back to SenS Hotel & Spa – Ubud in the near future.

Warmest Regards,
Sven Remo
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 21 March 2024 via mobile

This hotel is in a great location- down the street from the palace, the art museum, and a great shadow puppet theater. Nice international restaurants and warungs located all around. The Spa in the hotel is terrific and they have BBQ nights twice a week and a nice breakfast buffet. The people at this hotel are sweet and caring. We throughly enjoyed our two week stay at SenS hotel.

Room tip: Walk around this fun creative city
Date of stay: March 2024
Trip type: Travelled as a couple
1  Thank robinsQ7454XO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SenS Hotel, Owner at SenS Hotel & Spa, Ubud Town Centre, responded to this reviewResponded 3 April 2024

Dear “RobinsQ7454XO”,
Thank you for choosing to stay at SenS Hotel and Spa – Ubud and thank you so much for taking the time to share your stay experience with us! We're thrilled to hear that you enjoyed your stay at SenS Hotel.

It brings us joy to hear that you found our hotel's location to be convenient, with easy access to the various attractions and dining options that Ubud has to offer. Furthermore, we are thrilled that you had the opportunity to pamper yourself at our spa and indulge in our BBQ night, as well as relish the morning breakfast buffet.
Above all, we are pleased to hear that our team members contributed to making your stay memorable with their attentive and caring service.

Thank you once again “RobinsQ7454XO” for choosing to stay at SenS Hotel and Spa – Ubud, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.

Warmest Regards,
Sven Remo
General Manager

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Reviewed 16 March 2024 via mobile

Continue to come back as the staff are so attentive and it’s so beautiful and peaceful in the heart of Ubud with an easy walk to everything.Breakfast is terrific and the rooms are so well appointed. The pool is never crowded and bar staff couldn’t do enough for you. I love this place

Date of stay: March 2024
Trip type: Travelled with family
Thank jacquelineK4971YN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SenS Hotel, Owner at SenS Hotel & Spa, Ubud Town Centre, responded to this reviewResponded 3 April 2024

Dear “JacquelineK4971YN”,

We extend our heartfelt gratitude for taking the time to share your delightful experience with us!
It brings us immense joy to learn that you consistently choose SenS Hotel as your preferred accommodation in Ubud.

Your words of appreciation regarding the attentive service of our hotel associates, the serene atmosphere, and the convenient central location of our hotel resonate deeply with us.

We are truly honoured by your loyalty, and we eagerly anticipate the opportunity to welcome you back, ensuring that your future stays are filled with even more unforgettable moments at your cherished retreat in Bali.

Warmest Regards,
Sven Remo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2024

Location 10/10
Staff 10/10
Comfort 10/10

Will definitely choose again!
Location was right next to ubud street. Great eateries around. Ubud art market and palace were walkable around 800 Meters. Staff was sweet and considerate. There’s a deprecate vegetarian counter for breakfast in the mornings!

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank NEHA P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SenS Hotel, Owner at SenS Hotel & Spa, Ubud Town Centre, responded to this reviewResponded 3 April 2024

Dear “Saibaba22”,

Thank you for sharing your stay experience with us! We're thrilled to hear that you had a wonderful stay at SenS Hotel & Spa Ubud.

I am happy to hear that our hotel's location near Ubud street was convenient for you, with the various variety of great eateries nearby. It is also fantastic to know that you found attractions like the Ubud Art Market and Ubud Palace; all within walking distance.

Here at SenS, our aim is to provide service to ensure our guests' comfort whilst staying with us and we're glad to hear that you appreciated the separate vegetarian counter for breakfast, catering to your dietary preferences.

“Saibaba22”, Thank You again for staying with us and sharing your review on TripAdvisor. We look forward to welcoming you back for another enjoyable stay in the future!

Warmest Regards,
Sven Remo
General Manager

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Reviewed 8 December 2023 via mobile

I liked this hotel so much until today.
Last night came a big group and they were super noisy and loud évem at 2pm… staff just silent. I eas complained at 2am because of the noise, this morning I had to leave the Restaurant because These guest were so much rude and loud I could eat, I told 2 x the staff to control them but nothing has happenned it so much weird, also complained at reception No action….. it was the 3rd but last time there.

Date of stay: December 2023
Trip type: Travelled on business
1  Thank Zsolt J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SenS Hotel, Owner at SenS Hotel & Spa, Ubud Town Centre, responded to this reviewResponded 15 December 2023

Dear “travelmaster_hu”,

Thank you for taking the time to share your recent experience at SenS Hotel & Spa.
At SenS we pride ourselves on taking care of our guests and delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent visit. We have reviewed the incident and made the necessary adjustments to our policies to ensure this type of incident will not happen again.

I truly hope that I can convince you to change your mind so that we would be able to have another chance to being of service to you in the future. Please feel free to reach out to us if you would be willing to give us another chance to turn your experience around. It will be very nice to hear the good news from you and I look forward to personally welcoming you back to SenS Hotel on your next visit to Bali

Warmest Regards,
Sven Remo
General Manager

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Reviewed 30 November 2023 via mobile

SenS Hotel was a chance find for us but what a find!

Location- Brilliant location! It is located in Ubud city centre close to Ubud Palace. The place is surrounded by shopping options, eat-out places, authorized money changers, grocery marts, launderettes. Whatever you might need is available almost outside the hotel.

Room- Room was not very spacious but very thoughtfully set up. It is big enough for 2 people but might be small for a family. We loved the small details which were taken care of in terms of amenities provided in the room. It was clean and tidy. We had a small plumbing concern which was attended to promptly with a completely new fixture. Room service was prompt!

Food- Breakfast buffet service was great with food being customized for me on the day when I observe vegetarianism. They asked about my preferences, food allergies before serving food. We also had dinner at the restaurant and enjoyed it a lot!

Service- A great stay can never be great without great service and SenS hotel did not fail us in service even a tiny bit. Big thanks to Putu, Avu, Astiti for taking care of us and to the entire team of SenS for helping us with suggestions, tips n tricks to ensure our 3 night stay was most pleasant and memorable. We enjoyed our daily conversations with the team each time we met them.

Date of stay: November 2023
Trip type: Travelled with friends
Thank shve_j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SenS Hotel, Owner at SenS Hotel & Spa, Ubud Town Centre, responded to this reviewResponded 15 December 2023

Dear “Shve_j”,

Thank you for choosing SenS Hotel and Spa – Ubud during your recent visit to Ubud-Bali and thank you for sharing this wonderful 5-Star review on TripAdvisor.

It was a real pleasure to read your review and we are truly delighted that you have enjoyed your stay with us. I am happy to hear that our team, especially Putu, Ayu and Astiti were able to assist you throughout your stay, which in-turn made your stay at SenS a Memorable one.
I am proud to have such a wonderful team here at SenS and I know that my team do try their very best to provide all our guest with a memorable stay experience.

Thank you again “Shve_j” for sharing your wonderful review and we look forward to seeing you back again at SenS Hotel in the near future.

Warmest Regards,
Sven Remo
General Manager

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