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“This Hotel is not well maintained at all.”

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Sand Sea Resort & Spa
Ranked #29 of 51 Hotels in Lamai Beach
Reviewed 2 June 2016

The location of this hotel is wonderful and that's the only positive thing about the place.
We stayed in a bungalow which is in dire need of a makeover. The bath was like a pit. You have to climb down a stool in the pit in order to take a shower. The entire place needs to be fixed up from the beach towels that are so faded and fraying at the ends to the peeling paint and the road that leads up to the hotel that looks like a dumping ground.Would definately not go back.

  • Stayed: April 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank windybar123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramida P, Manager at Sand Sea Resort & Spa, responded to this reviewResponded 4 June 2016

Thank you very much for your comments. We'll try to fix the problems for a better stay of our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (178)
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22 - 26 of 178 reviews

Reviewed 20 May 2016 via mobile

What I liked about this place was that the service was well up to par for a 3 star resort like this whether it was FO,FB,HK or Engineering. Me and my girlfriend were taken care of nicely. We had an enjoyable stay and we enjoyed our food and beverages.

The things this resort lacked to make a 5 stars review was that it lacked certain maintenance. There were long squeaks with every step we took in the room. The staff should also remind and inform their guests not to adjust their aircon below 21 degrees Celsius. As we noticed that there was an unusual lack of cool air we normally get in hotels we've stayed at in the past I went and looked at the remote and noticed that the temperature was set to 16 degrees!!! I instantly knew now that we were possibly on the verge of a room change because there was definitely something wrong with the commissar and repairing would take a very long time and we were soon going to sleep. We did not blame the staff totally, it was definitely the previous customer but still the staff should have informed them about adjusting AC temperatures to such a level. In the end we stayed in our room because the commissar wasn't badly frosted to the point of immediate need of repair. The air we got was just cool enough. The second thing was that the beach was not very clean the whole time. It was only clean in the morning but in the afternoon you could expect some filth. Also the jacuzzi in the resort's pool had tiles missing, in obvious need of maintenance and there were no functioning back massaging jets. Come on guys.

TIPS:
- AVOID ROOM A4 for now (the room we actually stayed in) if you weigh over 65kgs and dont like hearing bumpskeaks with every one of your foot steps.
- if you want a beachside bungalow (beside the restaurant) BOOK THEM MONTHS IN ADVANCE
- Book with them directly and ask them how new your room is in terms of general condition before you finalize your booking completely.

In conclusion, the reason we are giving this resort 4/5 is because it is based on the quality of our time there together. We felt free of stress and very happy despite the resort not being perfect. I personally think there are better obvious options of other resorts for a great memorable honeymoon. This resort is more suitable for a brief escape from everyday life.

Stayed: May 2016, travelled as a couple
1  Thank Yvon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramida P, Manager at Sand Sea Resort & Spa, responded to this reviewResponded 23 May 2016

Thank you very much for staying with us and we appreciate your comments. Overall we're glad to hear that you had an enjoyable holidays with us. We will try to fix the problems and keep things in good condition for a better stay of our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2016 via mobile

Good and afordable if u are looking for a place in front of the sea during high season. Not as luxury as it seems and staff charges u extra foor anything u ask. Theres the option to rent scooters there n restaurant is varied but expensive. Good for familiess. Not a lot of privacy in the bungaalows as itss very exposed so for couples not as romantic n good.

Stayed: April 2016, travelled as a couple
1  Thank andiemalibu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2016

The Hotel is just beside the sea. You can cherish incredible view from the comfort of your luxurious room. The Hotel is not so pricey. Food was good and SPA is a must try at this place. It is very serene place and best getaway from the rush of the city life

  • Stayed: February 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Shashwat_Nandan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2016 via mobile

I have come here for three years. And it seems like there is no maintenance on the hotel.
The staff is nice, but the cleaning and kitchen staff really let the place down.
Except for every possible thing is falling g apart. It's a nice place.

Stayed: March 2016, travelled with family
Thank Benny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramida P, Manager at Sand Sea Resort & Spa, responded to this reviewResponded 12 March 2016

Thank you very much for your comments, Mr. Benny B. We know there might be something which are still under plan of renovation and refurbishment. We'll try to improve our property and service to our guests satisfaction. And thank you again for choosing our place for your holidays.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sand Sea Resort & Spa

Address: 155 Moo 4, Lamai Beach, Maret, Ko Samui 84310, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Maret > Lamai Beach
Amenities:
Bar / Lounge Beach Restaurant Room Service Spa Swimming Pool
Hotel Style:
#11 Top resorts Hotel in Lamai Beach
#13 Spa Hotel in Lamai Beach
#20 On the Beach Hotel in Lamai Beach
Price Range: $31 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sand Sea Resort & Spa 3*
Number of rooms: 35
Reservation Options:
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Also Known As:
Sand Sea Hotel Koh Samui
Sand Sea Resort And Spa
Sand Sea Resort & Spa Ko Samui/Lamai Beach

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