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10 reviews
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
Shanzu, Mombasa, Coast Province

Reviews from our community

Very good - based on 10 reviews
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Reviews from our community

Date | Rating
  • Dutch first
  • English first
  • Any
English first
Dutch first
English first
Any
English first
Magdalena...
Srodmiescie, Warszawa, Poland
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great choice!”
Reviewed 18 March 2012 for a stay in March 2012
2
people found this review helpful

Very quiet and nice place in good location. Big apartment, very clean. Unimposed staff. Nice surroundings.
Little bit unsufficient kitchen euquipment.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Everything...almost
Liked least: Kitchen equipment
Travelling group: With Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nimohh
Nairobi
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“not worth my time or money”
Reviewed 24 February 2012 for a stay in February 2012
2
people found this review helpful

i stayed with my fiance and we checked out after two days and checked into kahama.my complaints?
-no DSTV just a tiny t.v at the corner... i am on holiday!!!!
-no hot shower, mombasa maybe hot but i would like the option
-have to pay 300 per person per day for the pool after paying 7500 Kshs.Really?
-no bedcover just sheets...again i would like the option....
-no checking in or out procedure we just drove out
-no furniture, huge house that isn't furnished beats the point
-zero customer service

Breakfast sucked royally..they organized a dhow cruise that was supposed to have breakfast because we left at 6.00a.m and the crew on the dhow had no such plans so we ended up staying hungry till we got to where we were meant to have lunch at 2.00 p.m. I was extremely angry ...hungry! Next day we demanded breakfast n it was brought after 25 mins...didn't taste any good either.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Catherine was quite helpful, when she was around.
Liked least: everything
Travelling group: With Spouse/Partner
Your age range 25-34
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
27 Feb 2012
Thank you for your review which we appreciate very much. Reviews are the only way we can improve the services that we offer and we take each review very seriously.

It appears like you misunderstood our house rules when you say that you had to pay for the swimming pool. Our pool is meant for our residents only and we don’t charge our guests to use the pool. However, when guests bring their own visitors who wish to use the pool, we charge them as they are not paid up guests.

As for the DSTV, our rooms are all fitted with DSTV and a 21 inch TV set. It is the same DSTV connection we use for our restaurant and we never experienced any outage at the time. Accept my sincere apologies if you didn’t have DSTV in your room during your stay, I was not aware you had a problem.

Our rooms are quite large and therefore will appear scarcely furnished. Moreover, I’d like to make some clarification to your ‘no furniture’ claim. Your apartment had a 5 seater sofa, a coffee table and a fully equipped kitchen. There is also a full closet in the bedroom.

We are improving on our customer service and our staff; Louise, Humphrey and Shadrack are currently enrolled in a customer service training programme. There will be quicker service from our restaurant, front office and housekeeping.

We have talked to the people who provide the dhow cruise and made your complaint known to the dhow owner. He has promised to look into the matter and we will follow up to make sure that does not happen to any other of our guests.

Nevertheless, we take this opportunity to thank you for your honest opinion of our apartments. We are continually improving our services and I am sure we will do better next time. I invite you to contact me as I would like to make you an offer to try us next time you are in Mombasa.

Kind Regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mwende M
Nairobi, Nairobi Area, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“ok”
Reviewed 21 February 2012 for a stay in February 2012
1
person found this review helpful

we like the place very much . the people here help us and they was very kindly all the time and we decidded to come back to this place next time

Jakob & Qui.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the appartment
Liked least: all things was okay for us
Travelling group: With Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bigbryan0...
Epsom, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Cathrine Knows Nothing About Holliday Accomodation And Should Sell-Up And Not Dissapoint Any More Tourists.”
Reviewed 10 February 2012 for a stay in January 2012
1
person found this review helpful

No recipt given upon payment.
very pooly equiped kitchen.
No sunbeds arround the pool area.
Slowest bar and resteraunt service i have ever experienced.
TV in bar area always on loudly for staff entertainment.
Menu was borrowed from somewhere else and needs critical attention with regard to spelling and kitchen capabilities.
distance from beach not accurate.
Access to the beach from the appartment not to be recomended, take the long way arround for your own safty.
Shortage of electricity on many occations during my two weeks of hell.
No back-up generator so don't bother to pay for air-con.
No back-up lighting when power is off. You are just left in the dark.
Questonably quality of chilled foods as no generator.
Most definatly not worth 7500ksh.
The managment has obviously run out of funds which is why the complex is not quite finnished.
The managment seems to know very little about providing any standards of hospitality expected by tourists these days.
Find somewhere else to spend your hard erned cash!!!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The day of departure.
Liked least: The day of arrival.
Travelling group: With Spouse/Partner
Your age range 35-49
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex M
Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect Honeymoon”
Reviewed 9 February 2012 for a stay in February 2012
1
person found this review helpful

We(My newly wed Husband) were recommended by a friend to stay here for our honeymoon......never made a better choice,we were welcomed by the owner Catherine a very nice Lady......We immediately felt at home.Spacious and Beautifully furnished apartment,cool Sea Breeze from the ocean......Short Distance to the ocean(3 min Walk),A very relaxing pool.....Great,warm friendly Staff,the tea is so so great.....the rooms are Air Conditioned......Great Bar & Restaurant....

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The huge greatly furnished apartment.
Travelling group: With Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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