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Excellent
9 reviews
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Overview
Holiday Rental House -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Urrugne, Basque Country, Pyrenees-Atlantiques, Nouvelle-Aquitaine

Reviews from our community

Excellent - based on 9 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
Anon34786...
Horley, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Disappointed re the booking process and facilities”
Reviewed 13 May 2016 for a stay in May 2016

This accomodation is ideally situated in the countryside but some aspects were rather disappointing: Firstly, on the tripadvisor site , the property came up as available for the dates we entered and we were quoted 700 euros deposit + 700 euros for the week.We were charged an additional 94 euros (by tripadvisor? booking fee which was surprising) With this in mind we booked the accomodation and was then contacted by the owner saying it will not be availbale for the first 2 days so we agreed to rent it for the foll. 5 days. We agreed that we will reimbursed for the first 2 days on our arrival. We received our reimbursement following us asking mid-week of our stay. Whilst, it is advertised as scenic in its setting for sitting outside- this was not the case for us as our accomodation was upstairs and there were no seats outside available to us. The pool was not maintained - the owner felt that due to the temperature of around 20 degrees it was not necessary at present. So the option to sit outside was not available to us. The heating is controlled by the owner (so it was of), so if you are cold , you need to contact the owner to put the heating on. The overal facilities was rather sparse e.g no towels, bin-liners etc. The 'restuarants within walking distance nearby is on an industrial estate and taxis are very expensive.
Overall, although this property has potential , it was not the most inviting place I have stayed at and much needs to be done to improve it for others in the future
Gavin

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
16 May 2016
Thanks Gavin for your review which give us the opportunity to clarify certain details of our flats and facilities :
on the swimming pool: swimming pool is opened from 1st of june to end of september : all the garden furniture (chaise longue etc..) can be used around the swimming pool at this time.
we have two flats in the house one which is at the first floor (upstairs) (the one you used) as mentioned in the description and has a garden in front which is used by our guests . We provide all the garden furniture to seat outside from june till end of september (it is outside permanently) and before june if our guests ask for it.
The other flat is on the ground floor and has an access directly to a second garden , same for the furniture.
heating: the heating is central and we always ask our guest if they require heating or not to switch it on or off .
We have been qualified 3 stars by the standard of "meublé de tourisme" and 3 épis by "Gîtes de France" and flats have been checked in october 2015 .This ranking is a guarantee of the level of equipment and facilities that you will find in our flats.

Mireille and Ion
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bernardi...
1 review
Reviewed 22 June 2017 for a stay in June 2017
Google Translation

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Jun 2017
Merci! Nous serons ravis de vous revoir!!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Matthieu...
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 September 2016 for a stay in September 2016
Google Translation

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joellelig...
Saint-Maurice-de-Beynost, France
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 August 2016 for a stay in June 2016
Google Translation
3
people found this review helpful

Travelling group: En famille avec adolescent(s)
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
28 Aug 2016
Merci et au plaisir de vous revoir!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luc G
Beloeil, Belgium
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 February 2016 for a stay in January 2016
Google Translation
1
person found this review helpful

Travelling group: Avec mon époux(se) / partenaire
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 Feb 2016
Merci et au plaisir de vous revoir!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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