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Reviewed 22 May 2016 via mobile

We've just spent 5 fantastic days at Melati beach resort. We have both been to Thailand many times and to various hotels and resorts and can safely say Melati is exemplary in its standard of service. The politeness of staff and efficiency was excellent. This started from the moment we were collected from the airport to the moment we were dropped off. To name one member of staff as the one that stood out would be a disservice to the generally very high standard received from all staff.

One of the highlights was the BBQ on the beach mid week. This was beautifully set up and included live music and an amazing fire display. We used the spa twice and this also exceeded our expectations. The spa is very professional and worth every penny. Food served during our stay was always to a very high standard, and while prices are clearly tourist prices, you get what you pay for, great food and service. We were also offered an upgrade during our stay to a pool villa from a standard double. Both rooms were modern and recently renovated. The pool area and private beach are fantastic.

In summary, I picked Melati due to the excellent reviews, therefore I went with high expectations. This is usually not a good thing but in this case my expectations were still exceeded. Well done Melati, I hope we'll have chance to return soon.

Stayed: May 2016, travelled as a couple
2  Thank DGM_1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melati_Samui, General Manager at Melati Beach Resort & Spa, responded to this reviewResponded 3 June 2016

Dear Khun DGM_1981,
Thank you for taking the time sharing your feedback here on Trip Advisor. It is always encouraging to hear that our guests enjoyed many of our facilities and have so many positive things to say. It is much appreciated.

All your indications will be very useful for future guests, please trust that your comments about our internet service will be looked into.

We hope to have the pleasure of welcoming you again soon and thank you for your feedback.

Warmest Wishes,
Mathias Hansen
Group General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2016

Dear Melati team, dear Cyril,

We just had a 7 days stay at your resort (from 3rd to 9th may) and, as a married couple and new parents, we found exactly what we were hoping: rest, peace, calm, harmony and surprises for our senses have been our program over the week.

Ideally situated: next to the airport, next to nice activities and outings… far from the crowded places!

The room (217) was just peaceful, comfortable, in one word: our cocoon J

The Thai restaurant is just a must! The Chief need to be mentioned for the new “make your own mini barbecue” concept which we loved so much! Maybe the Rosé wine list could be improved ;)

The cocktail at sunset on the beach is a not to be missed moment (even if sunset is a bit hidden, does not matter the sky colors are beautiful!)

Your garden is a jewel!! Please keep it growing, let the butterflies fly around your guests and the frogs play that beautiful “dolphin song” J

What to say about the staff… always a smile, a thank you and good wishes from them J We did not want to mention anyone in particular as everyone has been nice and we would not want to miss the back of house team for his hard work (thanks gardeners, house keeping, maintenance, and all).

Cyril, you have been a real mate for the special event preparation! Making my wife birthday not only special, but just unique and making more than her dreams come true! Thanks to the musicians and dancers we had.. Thanks to you for the big dedication and complicity shared :)

Merci MELATI, “Kapunkap" Koh Samui, ขอบคุณ Thailand for offering so much of your kindness and beauty to us.

A place to recommend to anyone, don’t miss such a beautiful opportunity in your life if you are considering a stay there!

From our hearts, Sabrina & Ariel (Mauritius).

  • Stayed: May 2016, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Ariel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melati_Samui, General Manager at Melati Beach Resort & Spa, responded to this reviewResponded 3 June 2016

Dear Khun Sabrina and Khun Ariel,
We appreciate the opportunity to have you and your family at the resort during your recent holiday. We are grateful for your kind comments and delighted that you had a wonderful time.

We have informed all concerned of your appreciation of the Melati Team and it has really made the day for all of us.

We look forward to your next visit and hope to maintain our services and offers to meet and maybe even exceed your expectations! See you soon!

Warmest Wishes,
Mathias Hansen
Group General Manager

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Reviewed 19 May 2016 via mobile

Just returned from melati beach spa resort koh samui. Outstanding hotel staff fabulous especially Joan at reception. Monster at the pool bar . Also try the restaurant next door on the beach excellent food. Will definitely go back

Stayed: May 2016, travelled as a couple
Thank arthur012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melati_Samui, General Manager at Melati Beach Resort & Spa, responded to this reviewResponded 30 May 2016

Dear Khun arthur012,
Thank you very much for taking the time to post a review of your recent stay at Melati Beach Resort and Spa.

We have informed all concerned of your appreciation of the Melati Team and it has really made the day for all of us.

We are glad to read that we will see you again and again thank you for your kind words. We look forward to serving you soon.

Warmest Wishes,
Mathias Hansen
Group General Manager

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Reviewed 15 May 2016

This resort left us speechless from the check in to the check out it was perfect. The staff from the General Manager all the way down we amazing, nothing was any trouble and in many cases an request was met and exceeded. there were so many nice touches that went above and beyond that I cant list them all. the free wifi is outstanding through the entire resort (10MB symmetrical for those on the techie side). We were there for a romantic getaway, another couple of days whould have been nice. Also was family friendly, second pool is adult only so there is a quiet place for couples

Room Tip: The pool villa suites are more expensive but well worth the additional cost, amazing oasis with a private pool
  • Stayed: May 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jeff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melati_Samui, General Manager at Melati Beach Resort & Spa, responded to this reviewResponded 30 May 2016

Dear Khun Jeff G,
Thank you for sharing your recent stay at Melati Beach Resort and Spa here on Tripadvisor. We are delighted to have been the main factor of your successful holiday. It is a pleasure to hear of your satisfaction and be a part of something positive.

We look forward to welcoming you again in the near future and meanwhile, please feel free to follow us on Facebook and Twitter for upcoming special offers.

Warmest Wishes,
Mathias Hansen
Group General Manager

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Reviewed 11 May 2016 via mobile

My husband and I have just returned from this amazing resort.
We could not fault a thing - everything has been thought out meticulously to ensure guests have a relaxing and memorable holiday.
We especially liked the fact that towels are removed from the sun beds if people are not using them. This was despite the fact that some rude fellow Brits got most irate with us as they thought we had removed their towels! This behaviour of course was not the hotels fault and the pool staff even apologised to us for their rudeness! Sun beds were available at all times in any event.
The resort is equidistant from Chenang and Fishermans Village for an evening out and reception will happily arrange transport at a reasonable price.
Overall a great experience, attentive staff, great food, spacious rooms and everything you could need.

Stayed: May 2016, travelled as a couple
Thank AlfieEm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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