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Reviewed 6 April 2018 via mobile

We stayed 4 nights at the resort with our two kids age 7 and 9 and the entire family loved it. 5 star service from smiling staff. Special thanks to the excellent Sophie who gave our kids an experience to remember at the hotel’s own reef where she took the kids snorkelling and saw mini sharks! Sophie also helped us organise a trip out with the Ritz Carlton’s speedboat where we went to a nearby island to swim, fish (kids all caught fish!) and snorkel. The boat staff were amazing and very good at their jobs. Everything inside the boat was spotless. What a fantastic experience! If you get the chance to do one of these boat trips you won’t regret it!
Highly recommend going to this hotel. It’s fabulous and the food is excellent as well.

Date of stay: April 2018
Trip type: Travelled with family
1  Thank Lndntravelwithkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahmoud S, General Manager at The Ritz-Carlton, Koh Samui, responded to this reviewResponded 8 April 2018

Dear Lndntravelwithkids,

I am thrilled to hear that you had a wonderful stay with us and truly thank you for your enthusiastic review.

It is a pleasure to read that you and your family have enjoyed the facilities and services provided by our Ladies and Gentlemen, in particular, Sophie. We certainly hope to have the opportunity to welcome you and the family back for more memorable Ritz-Carlton memories.

Warmest regards,
Mahmoud Skaf
Area General Manager

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Reviewed 4 April 2018

I want to preface this review by saying we were not staying at The Ritz-Carlton Koh Samui...but, we went to their traditional 'PAK THAI' restaurant for dinner. Koh Samui is a relatively small tropical island in the Gulf of Thailand that is spoilt for dining choices. Most people on the island would think you are "mad" to go to a 5 Star International Resort for traditional Thai food when in Thailand...that being said, 'PAK THAI' is an exception and the food, service and ambience is absolutely fabulous!!! The food is extremely fresh and bursting with flavours you can only get in Thailand, each dish we ordered was superbly cooked and beautifully presented--the steamed fish cakes are a stand out as is the coconut ice cream--if you are after some really great traditional Thai food served with the world renowned Ritz-Carlton service 'PAK THAI' is a must try restaurant when you go to Koh Samui!!!

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank dspencerstripe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahmoud S, General Manager at The Ritz-Carlton, Koh Samui, responded to this reviewResponded 8 April 2018

Dear dspencerstripe,

Thank you for sharing your recent visit to Pak Tai restaurant with the travel community here on TripAdvisor.

I am thrilled to hear that you and your family had a delectable meal paired with attentive service. On your next visit, be sure to try my personal favourite, Massaman Nua curry, if you have not already done so, and let me know your thoughts!

Once again, thank you for the kind words of appreciation which are very encouraging. We look forward to welcoming you back in the future.

Warmest regards,
Mahmoud Skaf
Area General Manager

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Reviewed 4 April 2018 via mobile

We arrived to the Ritz Carlton in Koh Samui as a family, and we enjoyed every moment.

We stayed in a pool vila, which was brand new, very big room, divided to a bed room, living room, 2 baths etc.
the room was very nice and clean during our whole stay, what ever we needed they provided.

The WiFi is working very good and high speed in all parts of the hotel.

The food in the hotel is amazing. The breakfast is a must! Many kinds of food - Thai, international, pancakes, many kinds of cheese , omelette as and every thing you can wish for. The food by the pool in the Sea Salt Resturant was just perfect.
We ate twice in the Pak Thai restaurant and the food was very good, the atmosphere was very nice by the pond and the service was excellent.

There is a big reef with many kinds of amazing fish. The nice girl Sophie is welcoming all the guest and is willing to explain every single detail about it, she even showed us how she is feeding the fish, and offered to teach us how to do so. We even did some snorkeling inside and it was one of a lifetime experience.

The pool is right by the beach and is so big and relaxing, that even when there are a lot of people you can’t feel them. And you can always switch between the pool and the beach as they are so close.

The hotel is very big so even when it is full it’s very quiet and peaceful.

The service in the hotel is one of the best I have ever got,
From the minute you arrive to the hotel you feel like a king.
24/7 they provide you with the best care.
Any thing you wish for they will provide it.
From the service by the pool changing towels and providing water all the time, asking for shade or sun, food from the sea salt etc.
All around the hotel from the buggy drivers, to the reception, restaurants and any other person the service was just amazing.

We want to specially point out the good service that we got from Mr Mohamad Salman, from the minute we came gave as the best care ever! Arranged for us every from restaurant and cars to take us around , and really anything that we asked for. He was willing to do anything and was All ways around to check for us. He was really a big part of our vacation.
We really enjoyed our time at the hotel , would definitely recommend it to others, and I hope to come back soon.

Date of stay: April 2018
Trip type: Travelled with family
2  Thank Moshest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahmoud S, General Manager at The Ritz-Carlton, Koh Samui, responded to this reviewResponded 8 April 2018

Dear Moshest,

Thank you for such a detailed and positive review!

The team and I are very delighted to learn that we have exceeded your expectations. Crafting memorable experience is always what we aim for and I am glad that our Ladies and Gentlemen were able to provide you and your family with many wonderful memories to take home, from the villa you have stayed in, to the swim reef pool, the dining experiences, the pool and beach, and of course, the warm and genuine hospitality shown.

On behalf of the Ladies and Gentlemen of the resort, in particular, Sophie and Mohamad, I wish to thank you for your kind words of appreciation which will surely motivate us further. We look forward to welcoming you and your family back in the near future.

Warmest regards,
Mahmoud Skaf
Area General Manager

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Reviewed 3 April 2018

As return traveler to Thailand, we were aware what to expect from Thai hospitality. This hotel is brand new. But they exceeded our expectations in all points. Hotel is beautiful, especially oceanfront pool villas, big enough to accommodate a family of four. We stayed for 10 magical days&nights. Starting the day with delicious breakfast with an attentive staff taking care of every small detail. They serve a great collection of European and Asian dishes for every taste, all very high quality and fresh smoothies and coconuts are a nice start in the morning. The pool is great, and they offer a big variety of beach activities for the whole family during the day. They have complimentary yoga classes, thai boxing, and a very well equiped fitness center. Don't miss indulgent treatments in Spa Village, this was a whole different experience from the street Thai massage saloons you can find everywhere in Thailand. Worth every bath!
The very special compliment goes to the hotel management. Especially GM Mahmoud Skaf. He is very attentive to all the needs of the guests and knows how to lead his team.
We are more than happy to choose Ritz Carlton in for our stay in Koh Samui, don't mind some disturbing reviews from the soft opening phase. This hotel is very special because of the enthusiastic team.

Room tip: The oceanfront pool villa is the best choice!
Date of stay: February 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank krpfmly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahmoud S, General Manager at The Ritz-Carlton, Koh Samui, responded to this reviewResponded 8 April 2018

Dear krpfmly,

I am very delighted to hear that you and your family had a wonderful stay with us and truly thank you for the lovely review.

Our Ladies and Gentlemen and I are continuously working together to ensure flawless service and to produce memorable experiences for our guests and I am pleased to learn that you left Koh Samui with such positive Ritz-Carlton memories. In addition, I am glad you especially enjoyed your Ocean View Pool Villa, the treatments in Spa Village and the breakfast buffet spread at Shook!.

We look forward to the opportunity to warmly welcome you and the family back in the future.

Warmest regards,
Mahmoud Skaf
Area General Manager

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Reviewed 31 March 2018 via mobile

Amzing staff that go above and beyond to make your stay enjoyable... Thanks to the whole team. Breakfast spread is great and the view from their ultimate pool villa fantastic. Mini bar could do with some spirits, there is nice fewer tree tonic but no Gin? Even not on the Room Service Menu. "Do not disturb" and "Make Up Room" signs should be electronic and light up next to the room numbers, that way poor housekeeping wouldnt have to run up or down all the stairs to the villas just to find out that no service is required. Overall fantastic experience and highly recommended. Thanks!

Date of stay: March 2018
Trip type: Travelled as a couple
1  Thank Z8144VBmartinw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahmoud S, General Manager at The Ritz-Carlton, Koh Samui, responded to this reviewResponded 5 April 2018

Dear Martin W,

Firstly, thank you for the recommendation and the wonderful review of your recent stay with us.

I am delighted to hear that you enjoyed your overall experience here and were well taken care of by our Ladies and Gentlemen! We also thank you for your kind suggestions and will be keeping it in mind as we work on our continuous improvement as well.

Once again, we hope to have the opportunity to warmly welcome you both back for more memorable Ritz-Carlton memories.

Warmest regards,
Mahmoud Skaf
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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