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Reviewed 5 April 2018

We took a one night break from our vacation in Tokyo and this Resort was amazing. We had a Japanese/Western style room with a Mt. Fuji view. WOW the view was stunning. The dinner was beautiful (although very fish based) and the service of the dinner in our room was so special. Breakfast was fabulous, so much variety and such tasty food, both standard western breakfast and Japanese specialties as well. The spa, was so relaxing and peaceful, a little challenging for my daughters and I who are used to western modesty but fortunately when we were in there there were only one or two others and so we followed suit (or no suit) and kept to the spa rules and enjoyed. The foot spa on the roof had amazing views as well. We also rented a karaoke room and had a great family bonding time there. All in all a special treat. One note make sure to pre-book bus tickets early because they fill up and you don't want to miss a minute of your time here.

Room Tip: lake or mountain view either are stunning
  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
4  Thank Family5MN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

We had been looking forward to this stay all trip as we had decided to 'splash out' on our hotel room. We wanted to stay two nights here but they didn't have availability so we stayed across the lake at Kozantei Ubuya. That place is a 5 star hotel compared to this place.
The view from that hotel was unobstructed. Every room in the hotel pointed to fuji. Even the bathroom! Breakfast, relaxation chairs, the onsen and not to mention the HUGE panoramic views of the fuji and the lake that you get from your hotel window. We sat there for hours just staring at the mountain and the lake.

Konansou on the other hand, was different. Positives and negatives below:
- breakfast was good. Very good. But it felt like a canteen. Hardly any windows and it felt like a chain hotel canteen so not the level we were expecting.
- the room is a decent size and we had the higher end room. It's probably a quarter of the size of the kozantei room we had.

Thats all for positives im afraid.

Negatives (here goes) :
- the decor is dated. So so dated. It looks old abd tired. In desperate need of a reshuffle. We were expecting something more traditional with more wood and low keep decor but it was like you'd walked into an Arabian shop. Huge chandeliers, really horrible colourful carpet and mismatch of colours. Not japanese!!!
- we went to check in just before 3 (2.30) to be precise and whilst we saw our room key ready we werent allowed to go to the room until bang on 3pm.
- they don't have free coffee and tea! For a 4 star Hotel you would expect something like this to be given to the staff. The lounge was not good and we got given coins for one free coffee for our stay! Even in a lower star hotel in most places in the world you could have tea. They don't focus on you relaxing with fuji views here. Kozantei is a different story. We spent ages in communal areas of the hotel because it was so relaxing and with free drinks!
- we booked a room with a private onsen. What a bloody disappointment. I'm not usually picky but I was extremely annoyed about this having spent so much money. We had a plastic bucket outside our room!!! Pictures attached. It's not got an unobstructed view of fuji, it's got buildings and fencing in the way. This was such a disappointing discovery. The pictures don't do it justice. I'm also 5ft3 and I could just about fit in it. Talk about a 6ft man joining me.
- the foot Spa looks much better than it is. It's the first time in Japan that I've seen something badly maintained. It's mouldy, and is not worth a visit. The roof basically just has air con boxes and electric stuff hidden with fancy fencing. The view of fuji is okay and then it's blocked by the boxing of the wiring. Same goes for the lake view. I spent 5 mins up there and just didn't feel relaxed.
-the private onsen: you need to pay for it!! And it's not cheap. We stayed in a £120 a night place in Takayama and the private onsen (they had 3 of them!) were free, you just had to wait.
-the main onsen in the hotel was average too. Not a good view and just not as relaxing at kozantei.


All in all, we didn't like this place. Its not traditional and it's nothing to write home about. If you want somewhere relaxing and worth the money you pay for, then stay at kozantei ubuya. You'll rarely find travellers that have done both and I can safely say the other place is more bang for your buck. You come here for the view and relaxation, unfortunately konansou lacks heavily in both.

Stayed: April 2018, travelled as a couple
2  Thank Puja P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2018 via mobile

Wife and I stayed in early spring. The hotel itself is clean and well looked after. Our tatami room was a great experience including a Japanese dinner served in our room which we highly recommend. Both the food and the experience overall were fantastic. We rented the private onsen which you can do for an hour. It's a great setting and one hour was just enough time before the steam got a bit much for us. Special shout out to Yuki who checked us in and saved our dinner who did a great job. Although it's a full sized hotel it feels much smaller and every staff member did an amazing job. I even needed a lift early in the morning and the gentleman behind the front counter got out from behind his desk and drove me in the shuttle bus before its operating time (sorry for not taking note of your name!).

Highly recommend.

Stayed: March 2018, travelled as a couple
2  Thank Brett E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2018

What an absolute treat it was to stay here for the night. We made the most of the lovely foot spa on the roof and the gorgeous views of the lake and mount fuji. It was wonderful to sit out on the bar terrace and drink lovely fruit liqueurs whilst looking out over the view of the lake. Our suite was incredible, so beautifully decorated with a brilliant shower room. It had the balcony onsen and it was just so relaxing. We had the dinner served in our room and the lady serving us was wonderful. She was so polite and helpful and professional. She made the whole experience really special. The food was beautifully presented and made with such care and attention to detail.

Stayed: September 2017, travelled as a couple
3  Thank Jen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2018

There is a free shuttle that runs every 15 or 30 mins from the local bus stop to the hotel. But when we arrived we decided to walk it. It's actually pretty close - no more than a 10 min walk to the hotel.

We check in but the room isn't ready so they store our bags and give us a couple of coins to use for a complimentary hot drink in their lobby lounge.

After spending the day walking around Kawaguchiko, we check into our room which is a Type P - Universal-design Room as listed on their website. This room has two twin beds and a huge japanese style area where meals are served or if you have more people I believe they can put down some japanese style futons / mattresses. This area overlooks Lake Kawaguchi. The roof of the hotel also has a hot foot bath and has amazing views of Mt Fuji when it is clear. It also features a video game room - which was very odd. There are also spa services available. They can come to your room to deliver the service all the way until 11pm if I'm not wrong - we didn't use the service ourselves. The toilet and bathroom are both separate but the space is HUGE. For those travelling in the winter, the floors are heated which is nice. The shower has heaps of hot water with great water pressure - again great for the winter.

Knowing ahead that there wasn't necessarily much food options available we decided to book dinner at the hotel as well. Dinner is a smorgasbord that served in your room! The hotel staff comes back a couple of times in between to make sure all is well because a lot of the food is cooked as you eat it - steamed rice & bamboo, sukiyaki, soup etc. There was so much food and the experience was amazing.

We also included breakfast in our package and it was pretty good. A full japanese / western buffet.

Wi-Fi is complimentary as well!

  • Stayed: February 2018, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank vanessaquake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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