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Hayley B

First Experience

3.0 of 5 bubblesReviewed 25 Apr 2022
I apologise but wont start at the beginning will get straight into the complaint as it ruined my whole experience. I had booked 9 rooms for my family and guests to stay after my sons wedding, including other guests that booked their own accomodtion. I went to the hotel on the Friday to pay for 4 rooms and was greeted by the most unprofessional front of house / concierge/ CSR what ever she would like to be called.
This lady had no customer service, to the point she even snapped at one of her fellow workers that was trying to help - god knows she needed it. She rolled her eyes at me that many times, tutted at my requests and really was that rude, to the point that i turned to my husband and advised if she rolled her eyes and me once more I was cancelling all accomodtion. Please be advised that 100 guest know about my experience and also Bookings.com, FB and any other social media outlet I can advise. I apologise to the Novotel but one sour apple does leave a bad taste in your mouth.
Date of stay: April 2022
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Christy Nordin, Sales at Novotel Barossa Valley Resort, responded to this review
Responded 16 May 2022
I am sorry you did not experience the usual warm welcome that we provide and I understand how that can have a significant impact on your stay.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,738)
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41 - 46 of 2,738 reviews
Reviewed 26 April 2022

Well appointed room with kitchenette and balcony. Rooms are quiet and balconies face the vineyards and Barossa Hill area.

First floor rooms are up 14 stairs (7, turn, 7) and there is no elevator. Parking is outside rooms

Room tip: choose ground floor for accessibility
Date of stay: April 2022
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Tamar H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christy Nordin, Sales at Novotel Barossa Valley Resort, responded to this reviewResponded 16 May 2022

We are very lucky to have such a gorgeous view!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2022

Too many places don't want to spend the money on refurbishing to ensure the place doesn't look and feel tired and this hotel unfortunately falls in to this category
On a bright note they do have an excellent chef in the restaurant. Even though we wont stay at the hotel , we will definitely go to the restaurant for an evening meal when we are next in the Barossa

Room tip: Ground floor rooms are easiest to access as there are no lifts
Date of stay: March 2022
    • Location
    • Cleanliness
    • Service
1  Thank 821stephen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christy Nordin, Sales at Novotel Barossa Valley Resort, responded to this reviewResponded 16 May 2022

So pleased you enjoyed your dining experience at The Cellar Kitchen!

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Reviewed 2 April 2022

Date of stay: March 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christy Nordin, Sales at Novotel Barossa Valley Resort, responded to this reviewResponded 6 April 2022

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Reviewed 1 April 2022

Firstly I was impressed following an email I sent asking if they had a tour desk. Whilst they didn't have one, I received a response the following day listing a number of tour companies in the region. Check in was efficient and welcoming. Our Superior Room was lovely, clean and spacious for our 3 night stay. Beautiful views were enjoyed across the valley from our balcony. Pool area was large with plenty of shade and lounges available. Meals from the restaurant and room service were delicious and generous in proportions. All staff at the resort were quick to smile and assist when approached. Would definitely recommend this resort.

Room tip: We were on ground floor and occasionally could hear footsteps from above room.
Date of stay: March 2022
    • Value
    • Location
    • Service
Thank DeanM2450
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christy Nordin, Sales at Novotel Barossa Valley Resort, responded to this reviewResponded 6 April 2022

@DeanM2450 I am so pleased you enjoyed our hospitality. We are in a beautiful location and have a very passionate team working within the Resort. Thanks for choosing to stay with us!

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Reviewed 15 March 2022 via mobile

My husband and I were gifted a two night stay by our children. We extended it to three nights.
The resort is about an 8 minute drive out of Tanunda and sits up behind Jacob’s Creek and St Hugo’s Cellar Doors.
The views across the bush and vineyards are spectacular from each room.
We stayed in one of the standard rooms on the upper floor (Note: No lifts) The room was clean, air conditioned with a comfy king bed and well appointed bathroom.
Nice pool area but no casual dining option available which was disappointing, as it is a nice area.
Dinner available (set price for either 2 or 3 courses). I recommend you book. Again, lovely views from most tables. Staff were great throughout the resort. Very friendly and helpful.
On our first night we attended a pre-dinner complimentary wine tasting, showcasing Z Wines in one of the conference rooms. A great start and lots of fun.
Only negative is that it’s a drive to all Cellar doors and into Tanunda if you don’t want to eat at the resort.

Date of stay: March 2022
Trip type: Travelled as a couple
2  Thank Elle H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christy Nordin, Sales at Novotel Barossa Valley Resort, responded to this reviewResponded 17 March 2022

So pleased you enjoyed our little piece of heaven in Barossa Valley!

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