We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Old and dirty”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Lille Ouest Englos
Ranked #1 of 1 Hotels in Englos
Certificate of Excellence
Paris
Level Contributor
55 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Old and dirty”
Reviewed 21 October 2011

This hotel is not matching any standard of the Holdays Inn I've been to.
Except the bar that seems to be totally new the rooms are from another century ! the carpet on the floor has stains on it, there are spider's web on the walls, unlimmted stains on the chair in the room, the sofa looked so tired that I didn't even try to sit on it. Last but not least, the sink in the bathrrom was clogged.
I believe the rooms bellow number 132 are under work but that is less than 20 rooms total !
It is also away from everything ! It cost 40 Euros to go there by taxi from downtown Lille.

Just don't go there !

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dams73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

270 reviews from our community

Traveller rating
    85
    124
    38
    16
    7
See reviews for
83
77
8
55
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Any
English first
Shrewsbury
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 October 2011

After reading previous reports we contacted the hotel to see as their brochure states that the building work had been completed, we were assured it was.

Arrived at the hotel that looked more like an open prison than a hotel , in reception a family of four were already having heated conversation with the receptionist who clearly could not find his way around the computer issue, after ten minutes it was our turn, noticing the builders equipment still in the grounds I asked if work had been completed, the receptionist assured me that it was,
I short, it was not, we had to navigate around builders equipment to our room, a spare door and frame was propped up against our room door, the room was great, no problems with that, would liked to have seen pottery cups rather than paper cups. However hammer drills started next morning , and went on all day.

By the way the refurbished swimming pool , yes its full of rubble dispite the hotel brochure stating it was refurbished in the summer of 2011, further to this the business facities do not appear to be avlaiable as stated from the summer of 2011

The bar area , well I have seen more atmosphere in a dentist reception, bright fluorescent lighting, yes in this day and age , and staff that seem to want to hide behind the scenes and laugh and joke rather than serve.

e aware the building work looks a look way off completion

Room Tip: the rooms are good,
See more room tips
  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grahamol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Paul D, Directeur général at Holiday Inn Lille Ouest Englos, responded to this review, 20 October 2011
Dear Madam, Dear Sir,

Many thanks for taking the time to inform us of your experience in our property. Your comments are greatly appreciated since they give us the opportunity to improve our level of service.

I deeply regret if you had not been informed the renovation works are not yet finished in the hotel. I understand you had to suffer from this situation despite the measure taken to separate works and guest areas. We will certainly reinforce this separation immediately to avoid this happens again.
For what concerns your room experience, I thank you for your positive comments which prove our efforts to renovate the hotel are giving some result. Regarding the pottery cups, please note we have just received a delivery today and they are already available for our guests.

To end, we appreciate your comments regarding the bar ; our architect is working on this topic and some improvements are planned for the decoration of this area as soon as possible.
I apologize for the inconvenience during your stay and hope to have the pleasure to welcome you again in Englos in our fully renovated hotel : we are almost there !

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 October 2011

2 adults and 2 children sharing a room, The 2nd bed was a pull out but the room was spacious and the bathroom a decent size. Building work is still going on so the outside is messy, but it was obvious that the management had done everything to minimise the impact.

The restaurant has a limited men, but the food was fine and reasonably priced.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directeur59, Directeur général at Holiday Inn Lille Ouest Englos, responded to this review, 15 October 2011
Dear Madam, Dear Sir,

Many thanks for your positive comments on our hotel. The satisfaction of our guests in our top priority and we appreciate your encouraging remarks which we have shared with our employees.

We do sincerely apologize for the exterior aspect of our property due to the renovation works which occured at the time of your stay. The works are now almost over and we have taken your remarks into account in order to give the parking a better appearance.

I wish we will have the opportunity to welcome you again soon in Englos and to offer an even better service in our fully renovated hotel.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saffron Walden, UK
Level Contributor
343 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 19 September 2011

Although just re-branded as Holiday Inn, and with renovations still ongoing, our welcome was friendly and staff throughout the hotel went out of their way to be helpful and friendly.

Our room was spacious and light, very comfortable and equipped with a flat-screen TV. Large and comfortable bed and a stylish and comtemporary bathroom with walk-in shower.

Food in restaurant was well presented and sensibly priced.

Hotel is about 5 minutes from Englos Regional Commercial Centre and about 20 minutes from Lille City Centre.

Perfect for business travellers or those passing on their way to or from the channel ports.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank nigeljcook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directeur59, Directeur général at Holiday Inn Lille Ouest Englos, responded to this review, 26 September 2011
Dear Madam, Dear Sir,

Many thanks for your positive comments on our hotel. The satisfaction of our guests in our top priority and we appreciate your encouraging remarks which we have shared with our employees.
I wish we will have the opportunity to welcome you again soon in Englos and to offer an even better service in our fully renovated hotel.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunderland, United Kingdom
1 review
Reviewed 19 August 2011

We arrived, having booked a twin room, to be told there weren't any available due to the building work. We were offered, initially, a room with an extra large bed. Not appropriate for a mother in her 70's and son in his 50's. When that was rejected we were offered a room with a 'futon' - probably a conversion of a couch. Again this was reject on the grounds that it wouldn't be as comfortable as the expected twin room with two beds.

We were also offered, during the to-ing and fro-ing between the receptionist and a manager (in his office), a discount of 50% on a second room. This was also rejected.

The manager, at this, came out and offered us a second room at no extra cost. The receptionist then worked very hard to move other booked guests (who hadn't arrived) to enable us to have adjoining rooms. The lift (elevator) was non-functional at the time of our arrival. We went to our rooms with some trepidation, but they were very nicely appointed with desk, reading lamps, multiple switches for many different lamps/lights and also included the expected coffee making facilities. (We'd booked via Holiday Inn so expected all of this!) What we didn't expexct was the included small chill cabinet with a few soft drinks and confectionery snacks. We had a meal in the restaurant and the meal was excellent value.

Room Tip: Wait until the building work is complete, it will be an excellent hotel.
See more room tips
  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directeur59, Directeur général at Holiday Inn Lille Ouest Englos, responded to this review, 26 September 2011
Dear Madam, Dear Sir,

Many thanks for your comments on your stay with us. We understand your experience was not satisfactory and we do apologize for this, the satisfaction of our guests is a priority for us and we will take tour remarks into account in order to improve our quality of service.
We wish to welcome you again soon in Englos and to offer a memorable experience in our fully renovated hotel.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Englos
6.8 km away
Holiday Inn Express Lille Centre
7.1 km away
Best Western Premier Why Hotel
4.2 km away
Ibis Lille Lomme Centre
Show Prices
Show Prices
Show Prices
2.7 km away
Kyriad Lille Ouest - Lomme
3.6 km away
Campanile Lille Ouest - Lomme
4.5 km away
La Ferme Blanche
La Ferme Blanche
#1 of 1 in Lompret
4.0 of 5 bubbles 52 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Lille Ouest Englos? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Lille Ouest Englos

Property: Holiday Inn Lille Ouest Englos
Address: Autoroute A25 Lille Dunkerque | Impasse Bertha Sortie Englos, 59320 Englos, France
Phone Number:
Region: France > Hauts-de-France > Nord > Englos
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Englos
Price range (per night): $103 - $192
Hotel Class:4 star — Holiday Inn Lille Ouest Englos 4*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, lastminute.com.au, Booking.com, Expedia APAC, IHG, Wotif.com, Hooroo Pty Ltd, TripOnline SA, HotelsClick, HotelQuickly, Cancelon and Evoline ltd so you can book your Holiday Inn Lille Ouest Englos reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Lille Ouest Englos Hotel Englos
Accor Lille Ouest Englos
Novotel Lille
Englos Novotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing