We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Hotel Manos Stephanie(Saint-Gilles)
USD 322
USD 199
Booking.com
View Deal
  • Free Wifi
  • Breakfast included
USD 163
USD 133
Booking.com
View Deal
  • Free Wifi
  • Bar/Lounge
Manos Premier Hotel(Saint-Gilles)
USD 156
USD 133
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Vintage Hotel Brussels(Saint-Gilles)(Great Value!)
USD 134
USD 80
Official Site
View Deal
Certificate of Excellence
  • Free Wifi
  • Bar/Lounge
Free cancellation until 29/07
USD 121
Expedia.com
View Deal
  • Free Wifi
  • Restaurant
Pantone Hotel(Saint-Gilles)(Great Value!)
USD 72
USD 60
Expedia.com
View Deal
  • Free Wifi
  • Bar/Lounge
Savings alert! 17% below average rates

The price you found is 17% lower than this hotel's average rate of USD 72/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

NH Brussels Stephanie(Saint-Gilles)
USD 89
USD 70
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Room Service
Savings alert! 16% below average rates

The price you found is 16% lower than this hotel's average rate of USD 83/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

USD 92
USD 79
Priceline
View Deal
  • Free Wifi
  • Restaurant
Savings alert! 13% below average rates

The price you found is 13% lower than this hotel's average rate of USD 91/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Hotel Neufchatel(Saint-Gilles)
USD 86
USD 83
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Savings alert! 16% below average rates

The price you found is 16% lower than this hotel's average rate of USD 99/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

USD 131
USD 117
Agoda.com
View Deal
  • Free Wifi
  • Restaurant
Reviews (415)
Filter reviews
415 results
Traveller rating
96
194
83
27
15
Traveller type
Time of year
LanguageAll languages
More languages
96
194
83
27
15
Show reviews that mention
All reviewsself cateringsmall kitchenhotel apartmentmetro stationseparate toiletkitchen areafree nespresso coffeeside streetlonger staymini europetoilet roomthe grand placebus linesa stones throwelectric kettlecomfortable stayironing board
Filter
Updating list...
5 - 10 of 415 reviews
Reviewed 2 April 2018 via mobile

For a 3 star apartment hotel is really good, its close to the bus station where Charleroi airport shuttle takes you, also walking distance to the old city. The check in was super slow because of some technical IT issue (either booking of their server). Very spacious, has electric kettle, toaster, dishwasher, hairdryer, dishes, utencils, mini fridge, big closet, big bath tub. Not much of a view from the window (see the opposite building). Rooms are very warm (even though outside is chilly, no air conditioning), a lot of street noises.
Bed is not super soft, for us its good, but some might not like it.
Front desk guy is not talkative.

Stayed: April 2018, travelled as a couple
Thank Irēna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Segolene_Citadines, Directeur général at Citadines Toison d'Or Hotel, responded to this reviewResponded 18 April 2018

thank you very much for your comments. I hope to welcome you again in the nearest future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

The one bedroom units are roomy and comfortable for short or extended stays. The location is very close to the metro/tram for public transportation. Groceries are loaded a short walk around the corner.

Room Tip: Room 802 (a one bedroom) looks to the Palace of Justice.
  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank pafiorini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Segolene_Citadines, Directeur général at Citadines Toison d'Or Hotel, responded to this reviewResponded 18 April 2018

Thank you very much for your comments. I hope to have the pleasure to welcome you back in the nearest future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2018 via mobile

Chose this hotel for its location, close to our venue. Fantastic choice. Close to all the great fashion houses, great restaurants and a beautiful park only a tram ride away. The Grand Place is within walking distance if you have comfortable shoes! The accommodation was clean, with all the necessary facilities for self catering if you got tired of the fantastic Belgium food, as if that would happen. I only wish I had self catered my breakfast. The breakfast hall was the one downside. Though if most apartments are self catering I can understand the hotels view point. However to explain... the dining hall had a feel of school refectory or a motorway caf. Trays being used and then self clear the used trays to a rack. The range of food was good but some things came out late or never appeared ie eggs or waffle mixture. Glasses for juice were very small but you didn’t need to lay them flat to get them in the tray rack. We only stayed one night but I would definitely use this hotel again, esp for a longer stay and be a bit more prepared to use the kitchen in the room.

Stayed: January 2018, travelled on business
Thank szpilling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Segolene_Citadines, Directeur général at Citadines Toison d'Or Hotel, responded to this reviewResponded 13 February 2018

Thank you so much for your kind compliments. I'm glad to know that you enjoyed your stay with us. I hope to have the pleasure to welcome you again in the nearest future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2018

Unkind staff at the reception
A chambermaid who steals.
Very small Garage, only for compact cars
One lift does not move to the Garage
The chipcard for the entrance and door leaves the data three times
The coffee machine at the reception was out of order

Room Tip: Take a room in another Hotel
  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank frankfK8330QH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Segolene_Citadines, Directeur général at Citadines Toison d'Or Hotel, responded to this reviewResponded 13 February 2018

Dear Frank
Thank you for your valuable feedback. We regret that your stay left you with a negative impression.

As there may be other factors surrounding this incident, we would appreciate it if you could please contact us at +32 2573 53 53 so that we can investigate this further and address the situation appropriately.

We look forward to hearing from you, giving us another opportunity to serve you better.

Ségolène BOUVIER
Assistant Residence Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2017

I sent the survey already,don’t even want to remaind those nightmares again,just find the survey out !!ttheough have the little kitchen is really nice ,but at least I paid a whole room,I should have at least a real door can lock from inside which can give me some private!!!anyway,I sent the survey,and find it out ,you will see

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kaiX6711MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CitadinesToisondOr, Guest Relations Manager at Citadines Toison d'Or Hotel, responded to this reviewResponded 12 December 2017

Dear Madam, Dear Sir,
Thank you for your comments and your survey. I am truly sorry to hear about your unpleasant experience. As we explaind to you the door can be locked from inside but as you can understand for security reasons the staff should have acces. I would like to assure you that I have personally addressed this issue with the staff concerned and will ensure that she receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident.
Once again, please accept our apologies. We look forward to welcoming you again, giving us another opportunity to serve you better.
Yours sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews