Absolutely exceptional place. Everything was perfect from food to service. The view leaves you speechless.
We went for the weekend and it was one of the most beautiful places I’ve been to.
The rooms are clean and comfortable.
Thank you for this wonderful time!
Dear Xenia,
We thank you for choosing le Mirador Resort & Spa for your recent stay and for taking the time to share such a gracious and heartfelt review.
We are delighted that the food, view and service met your expectations.
Thank you once again for your wonderful feedback. We are honored to have had the opportunity to welcome you and look forward to welcoming you back to Mirado Resort & Spa.
With my kindest regards,
Laure Bouche
Front Office Manager
Wedding anniversary dinner was a real disappointment.
The menu at least patio had a handful of options, out of which only two plates were vegetarian. Very restrictive… food and lake view were average, in any case no better than I’d have had at home or elsewhere for a fraction of the price.
Service was okay and the people very friendly. The ambiance was relaxed and not overly pretentious, which is nice and light. You don’t want people breaking on your neck and around your shoulders all the time when eating so you can have privacy for a special dinner conversation.
The biggest let down was to find out at the bill that the special offer of champagne and caviar we had as starter, not in the menu turn out to be Sfr 40/per person. We understood it to be 2 glasses and an amuse bouche for each. Well it was for one glass. And we had another 4 glasses during dinner so better of buying a bottle in any case than spending nearly Sfr 200 in champagne that costs less than Sfr 50.
A total ripoff. Nothing special and completely overpriced. Stay away. You find better food and lake views in other parts of the Swiss riviera.
To the restaurant manager. Improve the menu choices. Make clear and in writing your offer of the day. If a customer complain at the bill, listen attentively and be accommodating to invoice a full bottle of champagne rather than by the glasses it turns out to be cheaper than your “special offer”.
Dear Mr. Tiago,
We thank you for choosing to celebrate your wedding anniversary at the Mirador Resort & Spa and for taking the time to share your feedback with us.
I am truly sorry to hear that your experience did not meet your expectations. We understand that a special occasion such as yours deserves nothing less than excellence, and we regret that we did not deliver that for you.
We have taken note of your feedback regarding the limited vegetarian options, and we’d like to remind you that our menus are available online prior to making a reservation. However, we appreciate your suggestion, and the chef will work on adding more vegetarian choices. As for your comment on the view, while we respect your perspective, the majority of our guests consider it to be exceptional.
I apologize for the confusion regarding the champagne and caviar offer, and for any lack of clarity in our communication. It was never our intention to cause any misunderstandings. Please note that, as with all the dishes on the menu, the price typically reflects a single serving rather than two. However, we will make sure that our team reviews how we present special offers to prevent similar issues in the future.
We appreciate your suggestion to adjust billing for a full bottle of champagne instead of individual glasses. However, please understand that our waiters cannot anticipate in advance whether a guest will order enough glasses to equal the cost of a full bottle, as many guests prefer ordering by the glass specifically because a whole bottle may be too much. Nevertheless, we will take your feedback into consideration as we continue to improve our service.
Please know that your feedback is very important to us, and we will use it to make the necessary improvements. I hope you might consider giving us another opportunity in the future to provide you with a better experience.
Thank you once again for your visit and your feedback.
With my kindest regards,
Laure Bouche
Front Office Manager
Amazing views, wonderful spacious rooms, impeccable service, delicious food. I wish I could afford to stay longer. This will make you reconsider your views on hotels, it was so good. Lovely walks in the area, and the funicular ride into Vevey through the vineyards was very special. Oh and the spa ..... absolutely heavenly.
Dear Mr. Cornwall,
Thank you for your gracious feedback. We are delighted to hear that you enjoyed your stay at Le Mirador Resort & Spa. It is always our aim to provide an unparalleled experience for our guests, and your appreciation is particularly gratifying.
We hope to welcome you again soon.
With my kindest regards,
Laure Bouché
Front Office Manager
The accommodation, the food, the service, the cleanliness, the wellness and fitness area, everything is just top-notch at this hotel. We have been to many hotels (some even more expensive), but nowhere did we have a more beautiful stay than there. So we are already planning our next vacation on this hotel :-). Many thanks to the entire staff of „Le Mirador“!
Dear Guest,
Thank you very much for choosing our property for your latest stay in Vevey.
We are pleased to read that you enjoyed your stay with us and I will inform the various department heads to thank our colleagues for the excellent service that was delivered to you.
Best regards,
Eric Favre
General Manager
Loved the Wonderful view, the confortable room and the very and upmost professional and kind staff who do everything to make our stay the best ! The Food is nice , I particularly recommend the Sunday breakfast but dinners are fine and refined and fresh
Dear Guest,
Thank you very much for choosing our property for your latest stay in Vevey.
We are pleased to read that you enjoyed your stay with us and I will inform the various department heads to thank our colleagues for the excellent service that was delivered to you.
Best regards,
Eric Favre
General Manager
