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AU$199
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FellowTraveler730857
Bit disappointed this time around
4.0 of 5 bubblesReviewed 20 Feb 2024
Here for the sixth year in a row, had to move rooms twice, as we didn’t get what we booked 12 months in advance for. We requested ocean, pool view, but were told it wasn’t on file. First time we were disappointed. Complimentary bottle of wine would have been nice.
Date of stay: February 2024
Room Tip: More poolside seats would be great
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Reviewed 29 January 2024

very kind reception staff were able to upgrade to larger room
very clean, comfortable bed and included complimentary wine
would recommend
breakfast at the cafe nearby great
beaut swim in resort pool with clean pool towels thank you eliz and Steve

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank elizabeth w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angel Lama, Guest Services / Front Office at Ramada by Wyndham Marcoola Beach, responded to this reviewResponded 6 February 2024

Good afternoon Elizabeth,

Thank you for providing these comments, it is always such a pleasure to read positive feedback, particularly regarding the service you received from our team. I am delighted you enjoyed your stay and the facilities of the Resort, and we all look forward to welcoming you back soon.

Kind Regards,
Ramada Marcoola Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2024

Yes very poor and dated, but cleanliness was biggest issue. No view as on street side but that wasn’t main problem.
3 of 4 placemats and dirty
Chocolate stains on seats
Dust/fluff in fan
No broom or dustpan or vacuum
Dirty carpet

To name a few…….

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Kay T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 January 2024 via mobile

This hotel has a great location next to the beach and a very large swimming pool, but the rooms are very dated. The doors and cupboards don’t close, the shower had cracked tiles , the ceiling had damp patches ,the room itself smelt of damp, we did change rooms but both had the same smell
I have stayed in two Wyndham hotels and this is the last time, we paid a lot of money for this room as it was a special occasion and I was very disappointed as it was not a cheap room.I asked for an paid upgrade but due to the fact I was only staying two nights I was not able to .
It appears they are concentrating on the timeshare side of the business as I believe those rooms have been renovated but if your not part of that you get the old rooms .
If you want a hotel near to the beach you could not get better, if you want a nice decent size modern room then don’t bother.
We have recently spent a lot of time in hotels and stayed in a variety of rooms and this is def not value for money, overpriced

Room tip: Good location near to beach, overpriced and very shabby rooms
Date of stay: January 2024
Trip type: Travelled as a couple
Thank Sbiggardale
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angel Lama, Guest Services / Front Office at Ramada by Wyndham Marcoola Beach, responded to this reviewResponded 6 February 2024

Good afternoon Sbiggardale,

We would like to apologize for the disappointment with your recent experience. Your feedback is invaluable and we're committed to addressing these issues promptly. Our maintenance team has worked diligently to rectify the Maintenace concerns and ensure a more pleasant stay for our guests in the future. Thank you for bringing these matters to our attention.

Kind Regards,
Ramada Marcoola Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2023 via mobile

Excellent location and stay for families.
Rooms are spacious. Pool is large and a fantastic sized kids shallow pool. Underground parking available.Restaurant on site.
A short drive if a supermarket is needed. Cafes, playground, beach, bottle shop and chemist are walking distance.

Date of stay: December 2023
Trip type: Travelled with family
Thank FamilyQld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Angel Lama, Guest Services / Front Office at Ramada by Wyndham Marcoola Beach, responded to this reviewResponded 6 February 2024

Good afternoon Family QLD,

We are thrilled to hear that you and your family enjoyed your stay with us. We take pride in our convenient location and amenities like cafes, playgrounds and beach within walking distance, spacious rooms and large pool to ensure our guests have a fantastic experience. We look forward to welcoming you back soon!

Kind Regards,
Ramada Marcoola Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2023

The rooms although being adequate, if there are four of you they only let you have 2 keys you have to be ask them and try a get one more good luck trying for more.
And if you would like a coffee around 10 or 11 hard luck as I was told that you have to go across the street to the local cafe,as they don't open till 11:30,
No Beach trowels in the room haven't found out yet where to get one yet,
Table out side was not clean windows definitely need a good clean so you can see out of them not a great start
Not to much to say about Club Wyndham the person I spoke to was very good the young man I thought was rude.
Anyway if go there I wish you a better time.

A Watts

Date of stay: December 2023
Trip type: Travelled with friends
Thank Albert W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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