We had booked a one bedroom, but when we got to the room it smelled quite damp. The floor by the window was damp, and the bottom part of the curtain wet. We told reception about the issue so we got moved to a one bedroom apartment. It seemed fine when we got there, until we heard a dripping noise in the bedroom. There's water dripping from the ceiling.. this was our first and last stay at this hotel.
Quietly surprised, staff were friendly and helpful. Our 3 bedroom apartment was great.
Stayed in the North tower, had an ocean view. Had previoulsy read reviews that weren't flattering.
Only issue is wi fi reception is poor, was unable to connect in room, lobby has best reception.
Great accommodation, two bedroom serviced apartment overlooking the pool and ocean, resort has an awesome pool and is only a two minute walk to the beach, right near the airport but minimal noise, onsite cafe and restaurant decent quality and value, great family getaway.
Second time at this hotel and love it.This time we faced the main road (and runway) but it wasn't noisy at all. Sunset was beautiful from this room. the balcony was spacious.I was sick when I arrived but staff were very helpful when my husband had to ring an ambulance.2 days later I needed a medical centre and again the girl on duty ( think it was Stacey) phoned around to get me an appointment with one. Love the pool and its so close to beach.Meals are beautiful. Generous helpings. Love the shuttle bus to Marcoola surf club. Will visit again.
We stayed two nights in a very modern and awesome sized 3 bedder. The rooftop was being renovated so we couldn't use. Kids loved the place loads of room
Pros
*Has everything on site no need to leave
*Great food at restaurant and bar
*Friendly and helpful reception
*extra large pool with room to lounge and eat while watching kids
*great exclusive access to beach
*modern apartments
*foxtel
*great gym
Cons
*rooms could have been cleaner, was very dusty
*they had bikes on site but not serviced a bit rusty
*pool was a bit dirty
*food a little pricey
*no spa pool
Hi Penny K,
Thanks for your recent feedback, it is always good to hear how our valued guests stay was. I will share this with the relevant departments.
We look forward to welcoming you back in the future.
Regards
Luke Saunder
General Manager
