We were three families and booked two 3 bedroom apartments. Each had two bathrooms and a kitchnette. All amenities available in the apartments. Very happy with the accommodation and courteous and friendly staff. Allowed us late checkout for one of the apartments. Pool was heated. I would stay at this hotel again !
Even though I requested a high floor, as I always do on my business trips, I was placed in a run down, motel 6 style room on the first floor, directly above the pub. Thursday was karaoke night...
By 11pm, after a long day, I called Joel, the night security manager, who is the only saving grace for the property.
He moved me within 10 minutes to the 3rd floor with an ocean view and offered a bottle of wine etc. I of course declined the cheap sparkling that I'm sure is usually on offer from properties of this calibre, but he gave me some ferrero rocher and a pack of cheese and crackers and apologised profusely.
The rooms are old and in desperate need of an upgrade. I had a 1 bed apartment for 2 nights. Small tv in lounge, nothing in bedroom except 1 bedside lamp that doesn't work. The rooms aren't soundproof, being next to the airport, that's not a good thing. And the pub downstairs plays live music on Friday's until around 12pm.
The restaurant attached to the pub downstairs is terrible, I've already reviewed separately but please eat elsewhere. I won't be returning to the terrible, substandard hotel (motel is a better description). I expected better from a Ramada property.
Hi Matt S,
Thanks for your feedback following your recent stay with us. I am sorry that you were disturbed by noise from the bistro under the hotel, but can assure you they operate within their license conditions. As for the food offering at Surfair, we receive very favorable comments on this, and continue to recommend this to our guests.
Unfortunately we are not always able to meet the expectations of our guest, and I am sorry that you feel the resort is not to your expectations.
Thank you again for your feedback.
Regards
Luke Saunder
General Manager
The check-in process was slow although the staff were quite pleasant. I didn't mind that the room was small as it was only for one night, but if you are going to be staying a while I don't recommend a "basic" room.
The bed was hard and was in fact two single beds pushed together without a pad over the middle so you could feel the ridges plainly. The pillows were the kind that look fluffy then go flat under your head. All in all I was not comfortable and woke with a stiff back and sore neck.
They did not tell me when I checked in that the restaurant attached to the hotel is not in fact attached to the hotel, so meals cannot be charged to the room. I had to go back up to my room to get a credit card in order to have dinner, which was a longish walk and would not have been needed if they had told me beforehand. My mobility is compromised so that was not pleasing. The food was OK but nothing special.
I won't stay here again. Next time I need a hotel near the airport before a morning flight there are plenty of other options in the area. Not recommended.
Hi OzzyRobyn,
thanks for your detailed feedback following your recent stay. I am sorry that we did not meet your expectations on this visit.
In relation to the Surfair Beach Hotel, whilst we work very closely with them, we do not have charge-back facilities, but they do accept all forms of payment. We do not advertise that this is available, and am sorry for any confusion you may have encountered.
Regards
Luke Saunder
General Manager
Out of season this hotel was quiet which was what we wanted. The staff were helpful and friendly, the accommodation was adequate and clean. We had a 3 bedroom apartment (with Wyndham) The only room with a TV, other than the lounge, was the master bedroom. There was no radio or telephone in the other bedrooms, nor did the apartment have wi-fi. The balcony was a good size enabling us to eat at the full size table or just relax and enjoy the sea views. As there were four adults we needed to request another lounge chair, which they provided happily. The hotel's restaurant offered a good choice and reasonably priced food. We ate there three times and were very pleased with the meals.
Our hotel room had a balcony and great ocean views. The direct beach access and coastal cycleway are also great.
The hotel room is very small and dated, and comes with a 1970's sliding bathroom door that offers little privacy.
Although there were 15 (!) drawers for clothes in our room, there was nothing to place luggage on. The room has no sofa, lounge or comfortable chairs, and as such is very uncomfortable for any stay longer than a one night. Cigarette smoke from adjoining balconies entered our room. The rooms are not cleaned daily.
No free Wi-Fi.
The on-site restaurant is expensive and serves very average pub food.
All of this is a pity, because the beach location is fantastic.
