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All reviews la ostra san jose basic buffet hotel building red taxi costa rica exercise room within walking distance hotel service business purposes up to date small outdoor pool free breakfast multiple restaurants large walk in shower fast wifi twenty minutes
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Reviewed 12 June 2018 via mobile

Compared to Holiday Inn Express Watford this location knocks socks off of what we are used to.

Pool, small gym, decent free breakfast and friendly staff really it apart.

Note the AC is basically as loud as a mechanical sledgehammer being drummed into your face and not incredibly helpful for cambatting jet lag.

HBO movie channel did help with jet lag, along losing up on evening carbs at decent seafood/meat restaurant opposite with lovely staff there too.

Location is fair - near shopping mall and various eateries but is bloody miles away from downtown San José. We booked a tour.

Stayed: June 2018, travelled as a couple
Thank brakeforcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dixiana L, Gerente at Holiday Inn Express San Jose Forum, responded to this reviewResponded 12 June 2018

Dear Brakeforcake

Thank you for choosing Holiday Inn Express as your lodging option and for taking the time to provide feedback about your experience

I would like to start by apologizing to you for not meeting your expectations. Your comments as the AC problem are important for us so we can strive to make each stay as pleasant and comfortable as possible, our purpose always is provide a better experience in the future.

I hope you will give us a chance by staying with us again

Again, thank you for sharing your comments, and if Iwe can be of assistance to you, please contact us directly

Sincerely,
Dixiana Leiva
FrontDesk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018 via mobile

After 8 days in Costa Rica, I was exhausted and very sleep-deprived. I can honestly say that, of all the places my group of 45 stayed over our total 9-day tour of Costa Rica, this hotel was by far the cleanest, the bed & pillows the most comfortable, modern air conditioning, and NO BUGS!!! It was also very quiet, and the showers had HOT water WITH water pressure!!! These are all just expected in the US but are luxuries in most of Costa Rica’s lodgings, trust me. Also, as an added security method, the elevators to rooms are not operational without the key inserted. Definitely worth checking in.

Stayed: June 2018, travelled on business
Thank sdnc09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dixiana L, Gerente at Holiday Inn Express San Jose Forum, responded to this reviewResponded 11 June 2018

Dear Sdnc09

Thank you for taking the time to tell us about your experience at Holiday Inn Express San Jose Forum

Please know that your feedback is extremely valuable to us and we appreciate your kind words. We use every commments to give feedback, such as yours, to continuously make changes to our brand to improve give the guest experience.
I'm so glad that your stay exceeded your expectactions
We hope that you will give us the opportunity to serve you again in the future.

Again, thank you for choosing us as your lodging option


Sincerely,
Dixiana Leiva
FrontDesk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018

This is a nice Holiday Inn Express located at the San Jose Forum. It has several good restaurants located within walking distance. However, if you're going to or coming from the airport, we recommend not staying at this Holiday Inn; reason why, you are twenty minutes and a $40 taxi/cab ride from the airport.

Room Tip: any room on the north side
  • Stayed: June 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dixiana L, Gerente at Holiday Inn Express San Jose Forum, responded to this reviewResponded 11 June 2018

Dear William H

Thank you for bringing this to our attention and we apologize for the inconveniences you faced during your stay, exist other ways cheaper to get to the hotel. Please for the next time let us know to advice you. We hope you choose to stay with us again, so we can show you our true level of service.

Sincerely,

Dixiana Leiva
FrontDesk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2018

A 15-20 minute taxi ride from the airport, this hotel was very quiet, and close to a couple of small shopping malls, including one with multiple restaurants practically across the street. Our room had a comfortable king bed, small coffee making area, large shower with an available wooden stool for sitting/shaving, ample bathroom sink area with cubbies below, and back-lit mirror.

Also in the room were a luggage table, large desk with 3 drawers, AC, chair & foot stool and fairly fast free Wifi. The pool looked larger than some, although we didn't use it. It is an active area; we saw a running club going by, and lots of bicyclists.

The extensive complimentary breakfast was great and included hot eggs, rice & beans, oatmeal, fresh fruit, breads, etc. One of the workers we spoke to was very friendly and amusing. We would definitely stay here again if in the area.

  • Stayed: April 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank UnderwaterDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2018

We were only here one night on our way back to the airport but this hotel felt safe, was extremely clean, and was close to the airport. Free continental breakfast with a good amount of options that is replenished often. The rooms are a good size with cable and fast wifi. We appreciated the ease in this hotel stay given we were at the end of our trip.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank amagner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dixiana L, Gerente at Holiday Inn Express San Jose Forum, responded to this reviewResponded 1 May 2018

Dear Amagner

Thank you for taking the time to tell us about your experience at Holiday Inn Express San Jose Forum

It was a pleasure to have you at the hotel. I'm glad to hear that your stay was excellent, our main purpose is to make sure that our guest feel like home and have all the facilities near by. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Again, thank you for choosing our hotel and if we can be of assistance to you, please contact us directly

Sincerely,

Dixiana Leiva
FrontDesk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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