I did not encounter anyone who spoke English at this hotel despite being listed as speaking English with the JTB. With my limited Japanese I struggled to understand things like arranging times for meals and where the baths were. The staff did try their best to communicate with me. Also my room stank of stale cigarette smoke so I had to keep airing it out. That being said the staff were friendly and the baths were amazing. The rooms needed some serious cleaning to get the smoke smell out and upgrades to the furniture (including the futons) is much needed. It's a great location in a cute small town but someone who isn't able to communicate can't fully enjoy what it has to offer.
So unless you have a conversational level of Japanese you're best looking elsewhere.More