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All reviews special thanks ski instructor restaurant manager special mention thank you so much every night his team every meal ski school making sure my daughter chef de village taking care evening shows well taken care f b manager the general manager
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Reviewed 20 January 2024

Our second trip didn’t disappoint. The staff are wonderful. We had Rasmus coaching in club3 - he’s excellent and the two Asgers(sp?) were adored by the kids!!! JP ran a teenager programme and our 12yo loved it. Best trip ✅✅✅✅✅✅🙏🏻🙏🏻

Room tip: Great for skiers beginner and up. Kids just love it
Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank rachelfI8373ER
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 21 January 2024

Dear G.M,

Thank you for taking the time to write us a review.

We are pleased to know that our G.O team took great care of you and that you spent a wonderful stay with us.

Thank you for choosing Club Med Tomamu for your recent holiday. We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests, your happiness and satisfaction are our priorities.

We look forward to welcoming you back very soon for a third time !

Sincerely,
Stella
The Club Med Tomamu Team

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Reviewed 17 January 2024

Had a brilliant time at Club Med Tomamu.
It was my family's first Club Med experience and we were a bit unsure to begin with... but the staff were amazing, especially Roman and Anoop who seemed to be everywhere and looked after my family and I extremely well.
We'll come back next year.

Date of stay: January 2024
Trip type: Travelled with family
1  Thank David R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 18 January 2024

Dear G.M,

Thank you for taking the time to write us a review.

We are pleased to know that our G.O team took great care of you and that you spent a brilliant stay with us.

Thank you for choosing Club Med Tomamu for your recent family holiday. We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests, your happiness and satisfaction are our priorities.

We look forward to welcoming you back very soon !

Sincerely,
Stella
The Club Med Tomamu Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2024

We went to Tomahu pre-Xmas and were totally impressed with the resort's offerings, team, cuisine and hospitality. Special mention to Magnus from Denmark who was an exceptional ski instructor teaching the whole family how to ski expertly over five days. It's this type of specail dedication to customers requirement that will bring us back to Club Med Tomamu next season.

Room tip: Suggest going after 15 Dec as the snow can be a bit light on before hand.
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Digby F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 18 January 2024

Dear G.M,

Thank you for taking the time to write us a review.

We are pleased to know that you enjoyed your skiing experience and that you spent a memorable stay with us.
Greetings from Magnus and all the G.O team!

Thank you for choosing Club Med Tomamu for your recent family holiday. We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests, your happiness and satisfaction are our priorities.

We look forward to welcoming you back very soon !

Sincerely,
Stella
The Club Med Tomamu Team

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Reviewed 16 January 2024

This is the 4th time we return to Club Med Tomamu.

Main reasons why we go back -

i) All inclusive - we do not have to arrange / organise any meals or group ski lessons.

ii) Fantastic mini club / petite club (thank you Nindy) for taking care of our kids while we get a breather to go ski.

iii) Phenomenal ski school - special thanks to our princess (Julieanne). Julieanne, thank you so so much for taking care of Max. He can ski down a green run all by himself at the age of 3 is all because of you, Julieanne. You should see his eyes when he saw you again this time. He was not willing to ski until he saw princess :P. Also, our run through off piste trails and jumps was my personal highlight. Once again, Julianne's presence in the village made the difference for us (possibly the major reason why we were back). Charlie, the girls loved your classes and had so much fun. Seeing our kids improve through Club Med's ski school is the reason we keep going back to Club Med Tomamu.

iv) For the dads, the open bar at night is very helpful (go find Selene for her signature cocktail).

Notes:-

i) we see efforts of the village investing into catering, the food quality and variety has improved and the mid day bar in the ski entrance was a nice touch

ii) there were less after-show activities, so you would expect the day to finish around 10pm (which previous stays can go on to 11pm on some days). This is good for the kids / adults who would like to rest up for the following day - but the night may feel slightly short for party animals.

iii) emphasis on activities other than skiing / snowboarding - snowmobile - providing guests with other selection

iv) mina mina beach has always featured in our stays as well, we loved the pool and the onsen.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank PPao1980
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 17 January 2024

Dear G.M,

Thank you for taking the time to write us a review.

We were delighted to welcome you back for a fourth time!

We are pleased to know that your children continued to significantly improve in skiing, that our G.O team took great care of you and that you spent an amazing stay with us.

Thank you for choosing Club Med Tomamu for your recent family holiday. We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests, your happiness and satisfaction are our priorities.

We look forward to welcoming you back very soon !

Sincerely,
Stella
The Club Med Tomamu Team

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Reviewed 16 January 2024

First overseas holiday in years so decided “family friendly” Club Med was the way to go. A bit overwhelming at first as this truly is a family resort (read: kids everywhere), but once we got into the swing of things we were sad to leave and thought we should've booked more than 5 days.
Highlights for us were the breathtaking views, powdery snow, great selection of food (child with foo d allergies that were catered for, so grateful) and very comfortable rooms. Also don't miss the whiskey bar (prettiest room in the resort with gorgeous views, and quiet!), Mina Mina wave pool and onsen).
First time skier; the instructors were very patient and from all over the world. Thank you to Roma (from Scotland) and a very patient Gus (from Denmark) who had to pull me out of the snow on multiple occasions (I told him I wanted to walked down the slope, his response, “not on my watch"😂).
Decided to have a break from skiing (and also to give Gus a break) and had a fabulous time snow trek king. Roman (from US/Japan) took us on a breathtaking walk through the forest pointing out interesting par ts of nature and taking fabulous photos for us. I would definitely recommend taking the time to do this as it's so peaceful and pretty and the guide was super lovely (thanks Roman!)
Another activity we took away from skiing was snowmobiling. Great family activity and Susan did a great job showing us how to drive etc. Going at speed through the forest in the snow was certainly a highlight.
Off to the ice village tonight for our final night, so looking forward to it.
Our son says this has been better than Disneyland!

Room tip: Bring own ski goggles, gloves and ibuprofen!!
Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Climber20200983184
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 17 January 2024

Dear G.M,

Thank you for taking the time to write us a review.

We are pleased to know that you enjoyed your skiing and snow trekking experience, that our G.O team took great care of you and that you spent an unforgettable stay with us.

Thank you for choosing Club Med Tomamu for your recent family holiday. We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests, your happiness and satisfaction are our priorities.

Have a wonderful last night at the Ice Village and we look forward to welcoming you back very soon !

Sincerely,
Stella
The Club Med Tomamu Team

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