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clubmed.us
AU$710
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Ladyyas
Ashiya, Japan

Best hotel stay we’ve ever had

5.0 of 5 bubblesReviewed 16 July 2022via mobile
This is the best hotel we have ever stayed! From the moment we checked in till the moment we checked out literally every second spend there was truly amazing. We have never experienced such high customer service anywhere else.
On the second day of our stay we already made decision and started looking into dates to come back in couple of months. No wonder this hotel has so many return guests!
Evon, thank you so much for making our check in flawless and easy, we’ll miss you!

My daughter started calling this hotel her home and the employees her best friends! The mini kids club is amazing with very sweet and kind people! Marina, Smile, Naoki and everybody else from mini club, Tia will miss you so much! Thank you for making every day of her stay here memorable 🤍

Chef Manish, Adi, Asim, Chuk, Enes thank you for the amazing service in the restaurant, and the very very delicious food! It was 10/10!

The rooms were always clean and the housekeeping staff are very lovely! Ms Oy please say thanks to all of your team and thank you for being very helpful!

Captain, Poppy, Satisha we loved your mocktails 🤍 thank you for all your service at the bar.

Omar, Alan, Carol, Aya-san, Sean and all entertainment team thank you for making our evenings unforgettable, we will truly miss you all so much 🤍🤍🤍

Mr Clayton, thank you and your team so much for making our stay the best we have ever had. You must be very proud of them!
The evening shows, the food, the rooms, the activities everything was 10/10
We couldn’t remember everybody’s name but please pass our greetings to all of your team. Thank you for making our family feels like part of your Tomamu family, we’ll soon be back🤍

Sania
Date of stay: July 2022
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this review
Responded 17 July 2022
Dear Sania,

Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our service, the Mini Club and the events, and that our G.O team took great care of you and your family.

Greetings from Clayton, Evon, Marina, Smile. Naoki, Manish, Adi, Asim, Chuck, Enes, Aoy, Captain, Poppy, Satisha, Oman, Alan, Carol, Aya, Sean and all the G.O team.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
We look forward to welcoming you back soon!

Sincerely,
-The Club Med Tomamu Team-
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (2,634)
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      Show reviews that mention
      All reviews special thanks ski instructor restaurant manager special mention thank you so much every night his team every meal ski school making sure my daughter chef de village taking care evening shows well taken care f b manager the general manager
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      495 - 500 of 2,634 reviews
      Reviewed 15 July 2022

      We stayed 8 days 7 nights.
      My 9 year old son wanted to try Trapeze and he was there from 10:00 to 11:00 everyday. Even though my son was the only one there, the Circus team: Ms.Viola, Ms.Alisa, Mr. Eishi, Ms. Hitomi worked very hard teaching and coaching my son.
      After he learned a skill, they taught him a new one. When they felt like he needed a break, the team made sure he took a break and drank water, and took care of him very well. My son managed to be able to do 4 skills in only a week!
      We are very pleased with how professional they were. They were always safe, courteous, and generous with their efforts toward him --- I couldn't imagine a better experience!

      7月上旬〜中旬にかけて7泊8日滞在。
      息子9歳が、毎日10〜11時までの空中ブランコに参加。平日ほぼ息子1人だったのにも関わらず、空中ブランコチームのViolaさん、Alisaさん、Eishiさん、Hitomiさんが熱心に何度も教えてくれ、一つの技ができるようになったら新しい技を教えてくれた。疲れたら休憩、水分補給など気遣ってくれ、手の皮が剥けてしまうと練習ができなくなるので、手の皮が剥けない程度に練習できるよう休憩も挟んで頂いた。おかげで、息子は手の皮が剥けることもなく、怪我もなく、4つの技を覚えた。
      チーム全員の雰囲気作り、フレンドリーな対応、安全確認、全てがプロで息子にとって最高の経験と思い出になった。

      Date of stay: July 2022
        • Location
        • Sleep Quality
        • Service
      Thank O4027JOcharlesl
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 17 July 2022

      Dear O4027JOcharlesl,

      Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you and your family enjoyed the trapeze activity, and that our G.O team took great care of you and your son.

      Greetings from Clayton, Viola, Alisa, Eishi, Hitomi, and all the G.O team.

      We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.

      We look forward to welcoming you back soon!

      Sincerely,
      -The Club Med Tomamu Team-

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 5 July 2022 via mobile

      Perfect for families traveling with kids. Kids love the trapeze, shows and crazy signs. The food is delicious and we are full every day. It is still not easy for us to go abroad, so we enjoy being able to experience what it feels like to be abroad in Japan.
      キッズがいる家族の旅行に最適です。子供達は、空中ブランコ、ショー、クレイジーサインが大好きです。料理も美味しくて毎日お腹いっぱいです。まだ気軽に海外に行きにくい状況なので、海外気分を国内で味わえて楽しんでいます。

      Date of stay: July 2022
      Trip type: Travelled with family
      Thank FellowTraveler268655
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 6 July 2022

      Dear FellowTraveler268655,

      Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our variety of activities and food options, and that our G.O team took great care of you and your kids.

      Greetings from Clayton and all the G.O team.

      We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests. We look forward to welcoming you back soon!

      Sincerely,
      -The Club Med Tomamu Team-

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 17 April 2022 via mobile

      Another incredible stay in Tomamu, this was our third time and we can’t recommend it enough.

      The food, the chef team and the restaurant / bar staff are outstanding. Everyday there are many choices and great quality. Special thank you to Dogan, Manish, Adi, Carlos, Adam, Greg, Dina, Angel, Kei, Francis, Isim, Ryota and Taiju.

      Then what makes this place even better is the fantastic miniclub, the staff is so passionate! Your little ones will have a blast ! They build amazing relationship with the kids and it makes it super tough to leave this place. Special thank you from Margaux to Naoki, Hiroki, Hotaru, Yukari, Teresa, Mile, Danya and everybody else. You make parents life so easy and happy,

      The ski instructors are also fantastic with the kids and the medal ceremony is motivating! Thank you Aya for your patience with kids and Nino for your fantastic advices.

      Thank you Nao, Ruairi, Sugar and of course Clayton the chef de village for building such a great team!

      Date of stay: February 2022
      Trip type: Travelled with family
      1  Thank heloisec2021
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 15 June 2022

      Dear heloisec2021,

      Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our wide variety of food choices & quality, the Mini Club, the ski lessons and that our G.O team took great care of you and your kids.

      Greetings from Clayton, Dogan, Manish, Adi, Carlos, Adam, Greg, Dina, Angel, Kei, Francis, Asim, Ryota Taiju, Naoki, Hiroki, Hotaru, Yukari, Teresa, Smile, Danya, Aya, Nao, Ruairi, Sugar and all the G.O team.

      We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.

      We look forward to welcoming you back soon!

      Sincerely,
      -The Club Med Tomamu Team-

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 10 April 2022

      日本ではとてもユニークなサービススタイルなホテルでした。インターナショナルのスタッフが多くてとてもフレンドリーなスタッフ許りでした。来年も絶対に戻ります。
      Went on a 3-day trip with a family member to enjoy snowboarding, but was met with amazing hotel staff. Rental shop staff Alan and Sean were extremely friendly and accommodating. After a minor snowboarding accident, all of the staff members constantly checked up on me to ensure I was okay. Guest services manager Eishi even offered me his personal knee supporter since they didn’t sell any on property. Even the restaurant food was diverse and delicious. Poppy and Dogan from the restaurant constantly greeted us with amazing service and went above and beyond. You will not find a more diverse and hospitable hotel than this in the entire country. Will absolutely return next winter!

      Date of stay: March 2022
        • Value
        • Cleanliness
        • Service
      Thank 7jrs7
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 15 June 2022

      Dear 7jrs7,

      Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our service and food, and that our G.O team took great care of you and your family. We hope that you are feeling much better now.

      Greetings from Clayton, Alan, Sean, Eishi, Poppy, Dogan and all the G.O team.

      We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
      We look forward to welcoming you back soon!

      Sincerely,
      -The Club Med Tomamu Team-

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 1 April 2022

      15th Mar-19th Mar 2022まで
      Club Med Tomamu へ滞在しました。
      実家の母と5歳の子どもと楽しい思い出が作れました。5歳の子どもはmini club へ参加して、人生初のスキーを楽しみました。
      Flake1からスタートし、帰る日にはStar1へレベルアップして楽しんで滑っていました。
      実家の母はスキー、わたしはスノーボードをしました。二人とも本当に久しぶりの体験になったので、ビギナーから開始しました。
      スキーもスノーボードのインストラクターは皆さん本当に素敵な方ばかりでした。
      hitomiさん(イヌのpainting可愛かったです)、nicole(Thank you for a fun time and photo)、ロリ(Sorry, I don’t know your correct name. I and my mother had a wonderful time with you.)Tetsuroさん(母が次もイントラでお願いしたいとのことです)

      子どものスキーインストラクターも丁寧にありがとうございます。彼らのお陰でスキーが好きになりました!Jangさん、chrisさんありがとうございます。

      Thank you for claire from amazing family. What I and my little son could meet you was very happiest things.See you again .

      レストランも最高でした!
      シェフの方も親切で、料理も美味しいです。
      dinaさん(Thank you for your kindness. My little son could eat bread.)
      あと、以前バーにいて、今回はレストランにいらっしゃったマネージャーの方(名前がわからずすみません)にも、毎回ご丁寧にお話しして頂き、こどもにも話かけていただき、大満足でした!足をお大事に!

      mini clubも最高でした!
      毎日楽しくclub 通いしてました!
      naoki さん(覚えてて頂き、ありがとうございました。最終日、お忙しい中、シーシャシャダンスをありがとうございます。こどもにとって嬉しい思い出になりました。お若いのに、子どもの色んなことに気がつかれて素晴らしいです。) ayakoさん(2年前からお世話になりまして、ありがとうございました。名前を覚えてて頂き、ご迷惑をおかけしましたが、臨機応変な対応をありがとうございました) 他にもnanaka さん、hotaruさん…
      まねきのねこのお話にお付き合い頂き、笑、
      miniclubの全てのスタッフに感謝申し上げます。

      shanilla、alan、seanさん、
      ありがとうございました。

      receptionのkensukeさんにも大変お世話になりました。毎晩レストランで寝てしまった子どもを乗せるベビーカーを貸して頂き、ありがとうございます。そして休憩中にも関わらず、ご丁寧にご対応頂き、ご迷惑をおかけしました。今年の夏にカビラにも行きましたが、tomamu のレセプションはカビラと比較すると、全く違うご対応で素晴らしかったです。tomamu は忙しいとは思いますが、全く嫌な顔せずに接客頂き、さらに、ご対応が早いです。カビラのreceptionは人によって対応が違うことと、求めていることが日本人同士なのに伝わらない、スタッフ間での連携ができてないことが気になりました。tomamu はスタッフ間の仲が良さそうで連携プレーも取れており、対応も柔軟かつ臨機応変なご対応に驚きました。receptionへ行くのが快適になりました。

      隣の施設にあるプールも、温泉も毎日入りました!遊び切って帰宅しました。
      来年の冬も予約させて頂きます。
      See you in tomamu.

      Date of stay: March 2022
      Trip type: Travelled with family
      Thank Misa T
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 3 April 2022
      Google Translation

      -maneki-neko-120piki様、
      この度はクラブメッドトマムをご利用いただきまして誠にありがとうございます。

      アクティビティーや施設、ミニクラブやお食事についても大変ご満足頂けましたとの事、私たちGOチーム一同大変嬉しく存じます。

      クレイトンをはじめ、Hitomi, Nicole, Tetsuro, Jang, Chris, Cllaire, Naoki, Ayako, Nanaka, Hotaru, Shanilla, Sean, Alan, Kensuke, またGOチーム一同より、改めて御礼申し上げます。


      頂戴しましたお褒めの言葉に恥じぬよう、スタッフ一同今後も更なる向上に努めて参る所存でございます。

      皆様のおかえりをスタッフ一同心よりお待ち申し上げております。

      クラブメッドトマム チーム一同

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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