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Sanny
Tokyo, Japan

Awesome place, relaxing holidays, beautiful nature, amazing activities

5.0 of 5 bubblesReviewed 20 Mar 2022
Been to this lovely resort 3 times (2 times in winter and once in summer) in last 2 years. Stayed with 9 years old son and wife, 6/7 days each time.

Hotel is clean, hygienic and taking all precautions keeping Covid in mind. Rooms are decent size, compared to the other hotels in Japan.

Good Kids club - my son loved it very much. In winter, kids can learn/do skiing and snowboarding. In summer, kids can play tennis, archery, flying trapeze etc. With kid going to the kids club everyday, both myself and wife had whole day to ourselves :) Good job Kids club staff!

Hotel also has daily family (e.g. sushi making) and individual indoor/outdoor activities e.g. cooking, trekking.

Food is fresh and delicious. Buffet style and has lots of variety. Menu changes slightly every day, couple of special dishes every day. Bar has decent selection of alcoholic/non-alcoholic beverages. Yakiniku restaurent has good selections of meat/seafood.

Evening shows are jaw-dropping. Hard to believe that all participants in the show, are actually hotel staff. Awesome performance (and hard work) by everyone !

Hotel also hosts some sort of ‘fun-fair’ or ‘festival’ in the evening, it has range of activities for guests to participate in. Circus performance and Taiko show (by locals) are not to miss.

Hotel provides free ski/snowboarding lessons. We took a few snowboarding lessons, teachers are great. Slopes are long and wide, though beginner slopes are bit narrow and flat. All guests get a personal locker for keeping all the gears - no need to return rental stuff everyday.

In summer, we enjoyed tennis (lessons), yoga, flying trapeze, archery, mountain biking and fitness classes. Trapeze was an unforgettable experience for me.

There is a large indoor swimming pool “Mina-Mina beach” few steps away from the hotel. Pool has artificial wave, kids simply love it. It also has onsen and shower.

All staff is very friendly and helpful. Sadly (and apologies) I don’t remember all the names but everyone made our stay comfortable and memorable - Brendon, Karim, James, Dina, Adi, Hitomi, Ruiari, Asim, Adam, Naoki, Carol, Kaji sensei, Sugar, Nicolej, Ayako, Eishi. Brendon was a great chief of village. Clayton is doing an excellent job keeping the same momentum.

I have been Club Med Kabira but this place simply rocks when comes down to the overall services/facilities/hospitality/friendliness. Overall a good place to have a stress free, relaxing and enjoyable holidays. We will be going back there for sure !!

There are few things which I believe hotel can do better.
1. Good wifi signal thru out the hotel, not just in theater or restaurant. Our room barely had a single bar. I reported this to the reception but not sure if any action was take.
2. Suggest not to combine different levels of snowboarding lessons into one. It does not work well and bit waste of time for everyone. Also may be good idea to pay attention to the participants, and then decide about Japanese or English speaking sensei.
3. Extra tennis court in high seasons or when there are many guests. Also put some time limit (45 mins or an hour) on using tennis court - no advance booking! On several occasions, we could not play tennis at all because both of the courts were fully used by same people for hours.
4. Would be good to have badminton and squash facilities
Date of stay: January 2022
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this review
Responded 24 Mar 2022
Dear Sanny1974,

Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, the snowboard lessons and food, and that our GO team took great care of you and your family.

We loved your review with all the details. We also take note of your suggestions so we can do better in your coming visits.

Greetings from Clayton, Dina, Adi, Hitomi, Ruiari, Asim, Adam, Naoki, Carol, Kaji sensei, Sugar, Nicolaj, Ayako, Eishi and all the GO team.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
We look forward to welcoming you back soon!

Sincerely,

-The Club Med Tomamu Team-
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (2,635)
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      Show reviews that mention
      All reviews special thanks ski instructor restaurant manager special mention thank you so much every night his team every meal ski school making sure my daughter chef de village taking care evening shows well taken care f b manager the general manager
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      503 - 508 of 2,635 reviews
      Reviewed 16 March 2022

      クラブメッドはコロナ禍で海外気分を味わえるベストな場所だと思います。
      カビラとトマムがありますが、特に冬はトマムがオススメです。

      Clubmed Tomamu is one of the best place to learn and progress skiing and snowboarding as all lessons and the lift tickets are inclusive. There are both Japanese teacher and non-Japanese teachers so that non-Japanese can be taught as well. Besides, there are a lot of fitness programs, too, for those who don’t ski or snowboard. At night, there are wonderful shows, games, dance and so on. So much fun to stay and I will definitely come back soon.

      Dear GOs and GMs,
      Thank you so much for GOs’ and GMs’ warm welcoming as always.
      Eishi and Yuzu, thank you for preparing all and support everything during our stay.
      Koh, thank you for keeping our room always clean and comfortable with towel animals.
      Kensuke and Hitomi, thank you for letting me enjoy every night, staying so long with us.
      Yurika and Sean, I really enjoyed billiards with you.
      Oman and Viola, thank you for the wonderful shows as always.
      Asim, thank you for your warm special plate for my father. so surprised, and so appreciated.
      At last, thank you so much Clayton, providing us pretty stay. bingo was a little bit burden but so much fun to achieve.

      Date of stay: March 2022
        • Value
        • Cleanliness
        • Service
      Thank Ami-s003
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 18 March 2022

      Dear Ami-s003,

      Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, the ski lessons and food, and that our GO team took great care of you and your family.

      Greetings from Clayton, Eishi, Yuzu, Koh, Kensuke, Hitomi, Yurika, Sean, Oman, Viola, Chef Asim and all the GO team.

      We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
      We look forward to welcoming you back soon!

      Sincerely,
      -The Club Med Tomamu Team-

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 13 March 2022

      We strongly recommend this hotel for those who love Skiing, Snowboarding and great food. We only visited during wintertime, but we heard that in summer season, there are plenty of activities and that it is even more interesting!!
      Powder snow, all type of ski tracks and professional ski instructors for all levels. Ski classes are complementary (free) and twice a day.
      Of course, the kids have these classes too.
      The hotel is luxurious, the rooms are large and very clean.
      The food is amazing, all sort of different dishes with a different menu every day. The evening shows were great.
      Many activities for the kids at all ages. For sure the kids will not get bored.
      But the best thing in this hotel is the staff. Very professional and very helpful.
      We would like to thank in particular Poppy for her kindness and generosity, Dina for her attention, Hitomi, Ruari and Tatsuya for all the skiing advises, Alan for his amiability, Ayako and Naoki for their patience with the kids, Sugar for all the care and for her benevolence, Oman, Chiaki and CLAIRE for all the good times we had.
      We will come back to Club Med Tomamu for sure!!

      Date of stay: March 2022
        • Value
        • Cleanliness
        • Service
      Thank liliab730
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 18 March 2022

      Dear Lilia,

      Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, the ski lessons the food, and that our GO team took great care of you and your family.

      Greetings from Clayton, Poppy, Dina, Hitomi, Ruairi, Tatsuya, Ayako, Naoki, Sugar, Oman, Chiaki, Claire and all the GO team.

      We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
      We look forward to welcoming you back soon!

      Sincerely,
      -The Club Med Tomamu Team-

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 13 March 2022

      A family with 2 kids (Mini Cub & Junior Club). It was our 2nd time in this same hotel and always a pleasure to be there and very sad to leave on the last day.
      We strongly recommend this hotel for those who love Skiing, Snowboarding and great food. We only visited during wintertime, but we heard that in summer season, there are plenty of activities and that it is even more interesting!!
      Powder snow, all type of ski tracks and professional ski instructors for all levels. Ski classes are complementary (free) and twice a day.
      Of course, the kids have these classes too.
      The hotel is luxurious, the rooms are large and very clean.
      The food is amazing, all sort of different dishes with a different menu every day. The evening shows were great.
      Many activities for the kids at all ages. For sure the kids will not get bored.
      But the best thing in this hotel is the staff. Very professional and very helpful.
      We would like to thank all the GOs (staff members) for all the nice moments, and in particular Sugar, Yuzu and Koh for all the advice and support during our stay.
      Thank you to Jure, Chiaki, Satsuki, Oman and Ayako for all the good times!

      We also send our thanks to all the restaurant staff, for the quality of the food, the wide choice, and the permanent smiles. We would like to thank in particular the great chef Manish, Yoshi, Adi, Poppy, Greg and of course to the great DINA. Our gratitude goes also to the very professional bar team and to Sakiko.

      Last but not least, a thank you to Alan and Hitomi for your kindness and friendship, to the amazing Claire for all her efforts to make the families enjoy the activities and a very big thank you to Ruairi for all the skiing advises.

      At the end we would like to acknowledge the professionalism of the General Manager Clayton, who managed very well to keep a high quality of service despite the difficult sanitary situation.
      We hope to meet all of you again!!
      Lilia, Haroun, Madoka & Kais.

      Room tip: We always ask for a room close to the Theather/Bar
      Date of stay: March 2022
        • Value
        • Cleanliness
        • Service
      Thank Kaisssjapan
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 18 March 2022

      Dear Lilia, Haroun, Madoka & Kais,

      Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, the ski lessons and food, and that our GO team took great care of you and your family.

      Greetings from Clayton, Sugar, Jure, Chiaki, Satsuki, Oman, Ayako, Chef Manish, Chef Yoshi, Adi, Poppy, Dina, Sakiko, Alan, Hitomi, Claire, Ruairi, Yuzu, Koh and all the GO team.

      We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
      We look forward to welcoming you back soon!

      Sincerely,
      -The Club Med Tomamu Team-

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 12 March 2022 via mobile

      This is my third time visit and I still wanna come again! Staffs here are extremely friendly and there are so many things you can do while staying. Highly recommended for families cuz they have kids club for children to attend and parents can enjoy different actives or just drink all day at the bar! Lol

      Date of stay: March 2022
      Trip type: Travelled with family
      1  Thank Emma C
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 18 March 2022

      Dear Emma C,

      Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, the ski lessons and food, and that our GO team took great care of you and your family.

      Greetings from Clayton and all the GO team.

      We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
      We look forward to welcoming you back soon!

      Sincerely,
      -The Club Med Tomamu Team-

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 4 March 2022 via mobile

      It was our 2nd time in Tomamu and our 5th time at ClubMed. As always very nice: petit club for our 2 years old boy, mini club for our 7 years old daughter and expert ski lessons for us in snow powder!
      Food is excellent, activities for kids fantastic.
      In one word, perfect match for family vacation!

      Date of stay: March 2022
      Trip type: Travelled with family
      Thank marielN4686KT
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 4 March 2022

      Dear marielN4686KT,

      Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, the ski lessons and food, and that our GO team took great care of you and your family.

      Greetings from Clayton and all the GO team.

      We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
      We look forward to welcoming you back soon!

      Sincerely,
      -The Club Med Tomamu Team-

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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