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Kais
Nakameguro, Japan

Amazing Hotel

5.0 of 5 bubblesReviewed 12 Mar 2022
A family with 2 kids (Mini Cub & Junior Club). It was our 2nd time in this same hotel and always a pleasure to be there and very sad to leave on the last day.
We strongly recommend this hotel for those who love Skiing, Snowboarding and great food. We only visited during wintertime, but we heard that in summer season, there are plenty of activities and that it is even more interesting!!
Powder snow, all type of ski tracks and professional ski instructors for all levels. Ski classes are complementary (free) and twice a day.
Of course, the kids have these classes too.
The hotel is luxurious, the rooms are large and very clean.
The food is amazing, all sort of different dishes with a different menu every day. The evening shows were great.
Many activities for the kids at all ages. For sure the kids will not get bored.
But the best thing in this hotel is the staff. Very professional and very helpful.
We would like to thank all the GOs (staff members) for all the nice moments, and in particular Sugar, Yuzu and Koh for all the advice and support during our stay.
Thank you to Jure, Chiaki, Satsuki, Oman and Ayako for all the good times!

We also send our thanks to all the restaurant staff, for the quality of the food, the wide choice, and the permanent smiles. We would like to thank in particular the great chef Manish, Yoshi, Adi, Poppy, Greg and of course to the great DINA. Our gratitude goes also to the very professional bar team and to Sakiko.

Last but not least, a thank you to Alan and Hitomi for your kindness and friendship, to the amazing Claire for all her efforts to make the families enjoy the activities and a very big thank you to Ruairi for all the skiing advises.

At the end we would like to acknowledge the professionalism of the General Manager Clayton, who managed very well to keep a high quality of service despite the difficult sanitary situation.
We hope to meet all of you again!!
Lilia, Haroun, Madoka & Kais.
Date of stay: March 2022
Room Tip: We always ask for a room close to the Theather/Bar
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this review
Responded 17 Mar 2022
Dear Lilia, Haroun, Madoka & Kais,

Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, the ski lessons and food, and that our GO team took great care of you and your family.

Greetings from Clayton, Sugar, Jure, Chiaki, Satsuki, Oman, Ayako, Chef Manish, Chef Yoshi, Adi, Poppy, Dina, Sakiko, Alan, Hitomi, Claire, Ruairi, Yuzu, Koh and all the GO team.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
We look forward to welcoming you back soon!

Sincerely,
-The Club Med Tomamu Team-
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Show reviews that mention
      All reviews special thanks ski instructor restaurant manager special mention thank you so much every night his team every meal ski school making sure my daughter chef de village taking care evening shows well taken care f b manager the general manager
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      506 - 511 of 2,635 reviews
      Reviewed 12 March 2022 via mobile

      This is my third time visit and I still wanna come again! Staffs here are extremely friendly and there are so many things you can do while staying. Highly recommended for families cuz they have kids club for children to attend and parents can enjoy different actives or just drink all day at the bar! Lol

      Date of stay: March 2022
      Trip type: Travelled with family
      1  Thank Emma C
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 18 March 2022

      Dear Emma C,

      Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, the ski lessons and food, and that our GO team took great care of you and your family.

      Greetings from Clayton and all the GO team.

      We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
      We look forward to welcoming you back soon!

      Sincerely,
      -The Club Med Tomamu Team-

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 4 March 2022 via mobile

      It was our 2nd time in Tomamu and our 5th time at ClubMed. As always very nice: petit club for our 2 years old boy, mini club for our 7 years old daughter and expert ski lessons for us in snow powder!
      Food is excellent, activities for kids fantastic.
      In one word, perfect match for family vacation!

      Date of stay: March 2022
      Trip type: Travelled with family
      Thank marielN4686KT
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 4 March 2022

      Dear marielN4686KT,

      Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, the ski lessons and food, and that our GO team took great care of you and your family.

      Greetings from Clayton and all the GO team.

      We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
      We look forward to welcoming you back soon!

      Sincerely,
      -The Club Med Tomamu Team-

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 1 March 2022 via mobile

      Good to see our Club Med family that we’ve grown fondly of, at our annual ski holiday in Hokkaido. Over the years, it’s these GO’s that have made our trip that much more special welcoming us and our friends with so much warmth and care to make our stay comfortable and enjoyable - and they are also thdd we reason we keep coming back.

      Spécial mention goes out to:
      Ski team: Thomas, Nino, Rory, Yure, Kei, Kaji and Tets
      Restaurant: Adi, Dîna, Poppy, Francis, Subi, Roilyn, Assim, Greg, Angel.
      Mini club: Naoki, Teresa and the rest of the team that works tires lessly with so much energy for our boys.
      Boutique Manager - great selection and help on getting our boys sets of ski gear and lots of shirts
      Guest service: Sugar for her kind and close attention to all our needs.
      Entertainment: Oman is simply the best!!!

      We got to know all these amazing GOs over the course of 5years - staying in Club meds in Hokkaido and in Kabira! Big thank you!

      Date of stay: February 2022
      Trip type: Travelled with family
      2  Thank poshpackertraveller
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 4 March 2022

      Dear sabinebG9232DN,

      Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, the ski lessons and food, and that our GO team took great care of you and your family.

      Greetings from Clayton, Thomas, Nino, Ruairi, Yure, Kei, Kaji, Tets, Adi, Dîna, Poppy, Chef Francis, Subi, Roilyn, Assim, Greg, Angel, Naoki, Tere, Sugar, Oman, and all the GO team.

      We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
      We look forward to welcoming you back soon!

      Sincerely,
      -The Club Med Tomamu Team-

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 28 February 2022

      We had another wonderful stay at Club Med Tomamu thanks to the amazing GO Team, who looked after us tirelessly and made sure we all enjoyed great ski lessons, the famous Hokkaido powder at its finest, and wonderful moments of relaxation. Merci!

      Date of stay: February 2022
      Trip type: Travelled with family
      Thank sabinebG9232DN
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 4 March 2022

      Dear sabinebG9232DN,

      Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, the ski lessons and food, and that our GO team took great care of you and your family.

      Greetings from Clayton and all the GO team.

      We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
      We look forward to welcoming you back soon!

      Sincerely,
      -The Club Med Tomamu Team-

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 28 February 2022 via mobile

      From toddler to parent the great GOs of Club Med Tomamu will make sure every member of the family will have a wonderful time skiing and enjoying the beautiful amenities and the amazing snow of Hokkaido!

      Date of stay: February 2022
      Trip type: Travelled with family
      Thank 304bineb
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Management Club Med Tomamu, Guest Services / Front Office at Club Med Tomamu - Hokkaido, responded to this reviewResponded 4 March 2022

      Dear 304bineb,

      Thank you for choosing Club Med Tomamu for your recent holiday. We are pleased to know that you enjoyed our different facilities, the ski lessons and food, and that our GO team took great care of you and your family.

      Greetings from Clayton and all the GO team.

      We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.
      We look forward to welcoming you back soon!

      Sincerely,
      -The Club Med Tomamu Team-

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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