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“10/10, 5 stars, Highly Recommended, Gorgeous”
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6 reviews
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Chalet -
3 Bedrooms, 4 Bathrooms, Sleeps 10
Hakuba-mura, Kitaazumi-gun, Nagano Prefecture, Koshinetsu, Chubu

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Excellent - based on 6 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
English first
Townsville, Australia
Level 1 Contributor
2 reviews
“10/10, 5 stars, Highly Recommended, Gorgeous”
Reviewed 15 December 2016 for a stay in January 2016

We stayed at Jumoku House in January 2016. We were a group of 8 including 2 children. We stayed for 5 nights. We loved the place so much we wished we had booked for longer.

From the time we booked the accomodation to the time we left, the owner Neil was outstanding. Having never travelled to Japan before and I had 100+ questions, and that was before we even arrived. Neil was extremely helpful and answered all our questions in detailed emails and text messages.

Having 2 children, I needed to ensure we had food available when we arrived that first night. Neil arranged for all my shopping to be done which was a blessing.


The house had everything we needed and perfectly heated. The onsen was a standout. You have to try it! The beds were super comfy too.

Neil was only too happy to arrange lifts to and from the ski fields including a lift to get fitted for all our ski equipment. Snow fields are super close!

The home is very close walking distance restaurants. (Remember to book ahead if you can for dinner - when we went it was busy at night and we couldn't get in for an early meal for the kids).

I highly recommend staying at this property and Neil will do everythng he can to ensure you have a great stay.

Thank you again Neil, it was a holiday of a life time.

Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annie T
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“We are going back to Jumoku House for the 3rd time!”
Reviewed 1 December 2015 for a stay in December 2014

We are so looking forward to spend out 3rd Christmas at the Jumoku House. The family friendly environment is a big plus for our family with 2 teenagers as there is sufficient space for everyone to chill; the spacious family room allow each of us to get on with our own thing while being together in one space. Excellent facilities in the house including an onsen. Though we also enjoy going to a bigger outdoor onsen which is within walking distance. The Jumoku House is away from the hustle and bustle but is still very much connected with the rest of the Hakuba night life. Taxi is so easy to travel around. The management provides a lot of help with the planning, travelling and getting rental of equipment.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Sapcious family room.
Liked least: A bit further away from Supermarket
Travelling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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