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All reviews boots and skis toasting marshmallows hot tea bath salts european style open fire beautiful hotel hotel staff ski valet end of the day staff were incredibly helpful small hotel moment you arrive incredible service ski trip reception area hotel restaurant
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Reviewed 22 March 2018

We been here in march 18 friend with the best intention to party, the city doesn't offer much as a nigh life but we did our best.

The hotel is nice the bungalow are cozy and confy all in wood go for it!
Special mention to Mr Masa san was a great host. Tank you Mr Masa!!

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
Thank Franco B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2018

Service - excellent
Location - excellent
Sleep quality - excellent
Food - excellent

For a ski lodge, it is heaven. You are pampered, driven to the slopes and picked up from the slopes. The rooms look out into a forest and watching the snow fall in a hot tub after skiing can't be beat.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Cleanliness
    • Service
Thank cest243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2018 via mobile

The exceptional service and staff make this hotel. They have a ski valet who prepares your boots and skis in the morning and will drop you at the Gondola. In the afternoon they will collect you and your shoes are laid out. Breakfast was good with lots of choice. We stayed in a room with a jacuzzi bath and bath salts and toiletries which were replenished daily. The staff are so helpful and welcoming. Staying at this hotel made our holiday

Date of stay: March 2018
Trip type: Travelled as a couple
Thank Cassie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2018

Stayed here for 6 nights ski trip and every part of the stay was excellent. Staff were friendly and attentive and language was not a problem. Loved the way skis and ski boots were always ready when getting to reception and the shuttle to ski slopes always available. Good location in the Happo one area.

Date of stay: February 2018
Trip type: Travelled with family
Thank Wiliamdxb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2018 via mobile

We are so glad we stayed at La Neige Higashikan! Yes it was pricey compared to other places in Hakuba, but it is worth it due to the level of service. They take you to slopes at Happo-One and pick you up and drop you off at the Happo bus terminal. They always had your skis/boards ready to go along with your boots when you arrived at reception area. Never had to load unload boards into car, they did it all for you. You felt like a king!

Things to note for other travelers: We got in trouble for getting a pizza delivered, we were unaware of the policy of no outside food. Also, they don’t drive you anywhere at night, so if you want to go to a restaurant (most are at Echoland) you have to pay around 3000yeb for a return taxi ride. Which makes for an expensive dinner. There isn’t a lot available near the hotel. Although we do recommend the rabbit hole which is nearby. We weren’t aware of a night shuttle - maybe look into this if you go. Not sure if it is available for pickup near hotel or not, but the daytime shuttle stops right outside.

Breakfast was excellent as well! Room was lovely, clean and comfortable!
Thanks La Neige for a pleasant first time stay in Hakuba!

Date of stay: March 2018
Thank Chookybabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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