We booked this hotel 1 month before our stay. Hours before our trip the receptionist called us and said they had cancelled our stay. She told us that we needed to ring booking.com if we wanted a refund. I told her that i was not happy about it being such short notice, and she said it was not her problem. I was disgusted. In the end we called travelodge in newcastle and they booked us in. Im back from my trip and still waiting for refund. So don't book the George you may end up getting a call from a very rude member of staff.