Booked a table for our last dinner in St.Moritz area after 2 weeks ski holidays at the Stars in Surley.
My wife made the booking 4 days prior to date and requested a table at the window due to full moon and stunning views to Julier pass and Corviglia ski area. Arrived there maybe 10 minutes late, mentioned our name and no booking found, luckily my wife remebered name and then head master asked us to wait 5 minutes in the bar. After5 minutes standin/seating a bit lost around he asked us to follow him to a table! Well this table was near the coffe machine on the wall and must have been the last table you really want in this restsurant, siruated near a sliding door and list in the entire floor concept. Well, called the head master again after some internal discussion with my wife/daughter and informed head master that this was not acceptable and that he needs to do something! After some brief conversation, he asked us to go back to the bar, enjoy a drink 'run in the house' and he will check, although it might take 20 minutes. We agreed as we did not want to spoil this evening and left tomthe bsr fir some pre-dinner drinks and enjoyed the views! After less then 10 minutes, he returned and accompaned ud to maybe the best table in the room on the window eith perfect views. The service thereafter was outstanding and the food was as its best offering a variety if international dishes. During the dinner, Ms Funke, the General Manager, came around the table and appologised for any inconvenience caused. After a stunning dinner with a bad start, I hsve to say that customer satisfaction is vera dear tonthe nira hotel and therefore can tecommend this place!
Enjoy good food and stunning views ;)
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