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jean241160
Colchester, United Kingdom

Very clean hotel with helpful staff

4.0 of 5 bubblesReviewed 11 Oct 2024via mobile
Hotel's Favourite
The hotel was immaculately clean. The rooms are large. The shower heads are slightly odd and the water tends to go everywhere. The hotel is in a very quiet location, with very little in the area. We were on a tour so that wasn’t really a problem.
I really enjoyed the food, but not everyone in the tour was as happy with it. Pasta is homemade, as are the cakes and pastries at breakfast so what’s not to like. There were also many grumbles about the lack of a kettle in the rooms - which people seemed to find odd. I never expect a kettle anywhere other than in the UK so I didn’t mind at all. Reception staff were happy to arrange tea or coffee when asked, even when the bar was closed.
I found the staff to be efficient and helpful, but again, grumbles from others. I think some people like to find fault.
The only reason I haven’t given full marks is the location - despite being on a tour, would have been nice to have a bar or a shop close by - and the fact the hotel is very spread out, so quite a walk from the buildings where the rooms are to the dining area. Just small inconveniences.
Date of stay: October 2024
Trip type: Travelled solo
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All reviews tour group beds were very comfortable half board pasta looked lovely nice pool bar manager cakes each block grounds courses valuables
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Reviewed 23 June 2024

Part of a TUI.NL trip the last hotel was Sierra. We spend a couple of nights in the xxx house. Nice, but not well sound insulated, one could hear the neighbor’s farts. Anyway that is something one could deal with.
Breakfast, not sure if I want to describe the quality. For the hotels used during the trip the breakfast at Sierre get a well-deserved zero. Unbelievable disgusting, not tasty, poor choices. The Italians pride themselves on their good coffee, not at Sierra, the taste horrible.
The entourage was more of a food shack. The Italians do not know the word cozy, which certainly applies here.
Nearly every evening party time till 01:00 hours… nice if you want to have a relaxing time.
TUI should consider changing the fly drive hotels for this round trip

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Olleke999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 October 2023

Went with a tour group. Fabulous hotel. Can't fault the service. The rooms are big and views beautiful. The pool was wonderful on the hot days. Went for a walk in the surrounding area which was quiet. Thank you for a wonderful stay. Vicki Davison

Date of stay: June 2023
Trip type: Travelled solo
Thank Expedition737508
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 August 2023

We booked this hotel with Italcamel Travel Agency in Italy. We paid for a four-star hotel but the Sierra Silvana Hotel (Selva di Fasano) is far from being a four-star hotel: no service, a family canteen, old-fashioned and poorly-equipped rooms, 70s decor. We also had to check out one day earlier and to pay for another room closed to the airport to be able to catch our plane as there was no public transport and taxi fares were very expensive. When we booked, Italcamel never said that this location was poorly served.
A hotel to be avoided at all costs.

Room tip: An absolute no-no, especially for those wishing to visit the area without a car.
Date of stay: August 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Extraordinary568081
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 27 August 2023

Dear Miss,
we are truly sorry that your staying wasn’t like you expected but your problem with the travel agency shouldn’t go against us. Your feedback doesn’t surprise us because as soon as you got here you started complaining about everything: the distance from our hotel to the sea or to other cities (that is not true since we are from 5 to 25 km away from the most important places to visit), the cost of the taxi (that is not up to us). You were convinced from the beginning that our hotel wasn’t like you expected and didn’t have the facilities you wanted (like the gym or the SPA) because the travel agency gave you wrong information about our hotel (but this is not our problem). We did our best to make you enjoy your staying: we listened to your complains with patience, we changed your room and we also gave you the opportunity to go to the beach with our shuttle bus without any extra cost, but all you wanted was a refund by us even if we don’t have nothing to do with the reservation you made with the travel agency. You also wanted to stay to our hotel at the beach without paying any difference (we want to specify that the mentioned hotel is not in a central location). At that point we spoke with the agency that confirmed to us that the description made was coherent with what you found and they also informed us that in case of problems you should have complained to the agency and not to us. Last but not least, how can you complain about the food if you never ate in our restaurant?
Also, the pictures you posted only show the bad aspects or the hidden spots of the hotel.
Kind regards

Valentino Valentini
Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 4 July 2023 via mobile

This hotel is lovely, the rooms are clean and comfortable with a balcony or terrace. No kettle or English channels on TV. The staff were a little surly at times. Couldn't comment about food, as we were on a tour we had a set menu and this wasn't great. Asked one night if I could buy something off the menu but the menu they brought wasn't the restaurant menu. We asked about the shuttle bus to the beach but we couldn't get on it as we were on the tour, we could hire our own at €60.
If you go you need a car as it is in the middle of nowhere. If you take yourself the hotel is nice but you will need a car unless you want to walk and or sit about all day.

Date of stay: July 2023
Trip type: Travelled as a couple
Thank suzie0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 June 2023

Very mixed feelings about this place. Some good & bad features. With better management, it could be much better. On the negative side, the Dining Room staff seem dozy & under-trained. Breakfast buffet limited & unimaginative - tinned and in-skin fruit, but no fresh fruit salad. The toaster was basically unuseable. The two coffee machines are OK but very temperamental. The only hot food is ruined bacon, hard-boiled eggs and concrete-like scrambled eggs. THe fruit juices are not fresh & very watered down. On the positive side, most of the food at dinner was excellent, including the pasta first courses. They're a bit shy of vegetables, but the salads are nice. The rooms, in two-storey blocks around the grounds, are large, clean & comfortable, but there's only one tiny lift in each block. The massive swimming pool is a great plus in the hot weather. Sometimes the bar stays open, sometimes it doesn't. Twice-weekly "music" evenings. One evening was ruined for some guests because of extremely loud music from the hotel/ restaurant next door into the early hours. Apparently this is a regular thing. The hotel apologises but can't/ won't do much about it. So - overall - a very mixed bag.

Date of stay: June 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Andy F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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