My partner recently went to a bucks day at Cairns Go Cart. The party was booked in advance and everyone was told that it was $46 for the session, including go cart and lasertag. On arrival, a 10% surcharge per person was added as it was Easter Saturday. Appalling that this was not mentioned in advance, particularly for those who had brought the "right" amount of money to pay for the afternoon.
In addition, there were two members of the party who were not classified as local, and so a further 10% on top of the 10% was added to the their price. This meant for them $46 turned into $68.
I also believe allowing your barely legal staff members to race around on the circuit without helmets and safety equipment that is (rightly) imposed on customers is a poor reflection of the company, and I wonder what implications this has on the company should an accident occur, particularly as paying customers were using the circuit at the same time.
Overall, I am horrified at the flouting of rules and the poor customer service you provide, and as a local I would not be recommending any visitors of ours to visit your business, let alone visit again ourselves.
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